UKG Pro
Updated August 05, 2021
UKG Pro

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro
Implemented as HRIS system that is being used at corporate level and all subsidiary companies. Subscription to this product helps us handle onboarding and payroll process much more efficiently as well as provide uniform method to track and administer employee benefits.
Pros
- Integration of the various modules of their product has been done very well. Availability of options for timekeeping, performance reviews, and benefits administration work very well together.
- Availability of live support resources that we can speak to through their Rapid Response case submission process has been very helpful. There are also a wealth of support resources available online.
- Business Intelligence resource for obtaining existing standard and customized reports is also very powerful.
Cons
- Could have better option available for reviewing historical employee information like previous address or contact information.
- When description is updated for benefit deduction code for new period, the new description applies to all previous records associated with the updated benefit deduction code.
- Allow uniform tracking and administration of employees, payroll, benefits, and tax obligations.
- Facilitate implementation of uniform employee administration policies at the corporate level while still providing each organization the versatility to meet the needs of their organizations.
- Manage HR activities from a single platform.
We migrated from services with PayChex to UKG because of features and flexibility available in their product.
Do you think UKG Pro delivers good value for the price?
Yes
Are you happy with UKG Pro's feature set?
Yes
Did UKG Pro live up to sales and marketing promises?
Yes
Did implementation of UKG Pro go as expected?
Yes
Would you buy UKG Pro again?
Yes
For distribution of 2020 ACA reporting information, was able to receive a call back from a representative after regular business hours to assist with issues that allowed us to submit desired reporting data on time, before expiration of submission deadline.
UKG Pro Feature Ratings
Upgrading UKG Pro
Yes - Upgrades are typically timed to occur during the weekend. Haven't experienced any problems with upgrades being rolled out by UKG.
- Implementation of features in line with administration of mandates enacted as a result of COVID-19 pandemic
- Continued smooth integration with the suite of UKG products and services we're utilizing.
UKG Pro Training
UKG has a variety of training options available, but resources available from their support community are helpful and ability to review questions and concerns through staffed Rapid Response resource has been very helpful.
- Online training
Using UKG Pro
10 - HR
Payroll
Benefits
Accounting
Finance
Payroll
Benefits
Accounting
Finance
1 - Setup and administration of new users and existing roles. Management of deduction benefit codes to correspond with available benefit election options. Utilizing reporting capabilities available from Business Intelligence reporting module to review and analyze information.
- Administration of common back office tasks from unified, consolidated platform
- Visibility of information across our group of companies from a common platform
- Promote efficiency and better utilization of our resources with with services we receive through subscription to UKG
- As information was released for information required to apply for Paycheck Protection Program loans, UKG reporting capability provided efficient option for identifying employer/employee portion of benefit costs.
- Cross-referencing active employee census with benefit election information provides good option for targeting benefit education communications to appropriate employees
- We are looking at integrating UKG Recruiting into our recruiting and onboarding process
- UKG Giving option may provide option for broadening participation in community outreach efforts.
Evaluating UKG Pro and Competitors
Yes - Our organization was previously using services from PayChex. After detailed evaluation process, UKG was selected because of broad scope of services available and versatility with tailoring platform to unique needs of each of our member companies.
- Product Usability
Our group of companies operate in different industries in different geographic areas with different tax obligations. Our evaluation showed UKG provided best option to us for handling mix of hourly, salary, and union employees as well as corresponding payroll tax obligations in different jurisdictions.
We performed a deliberate and detailed review of options available to us. If we were going through this process again, we would probably be more mindful of provision governing how fees would be determined after the initial term of our agreement with UKG.
UKG Pro Implementation
Yes - Once requirements were identified, UKG worked with representatives at each of our companies to incorporate desired functionality into set up of UKG Pro. Integration included migration of existing information from previous vendor.
Change management was a big part of the implementation and was well-handled - It has been very beneficial for us to implement transition to UKG. We have not experienced the stream of requests for review and research from state tax jurisdictions that we were experiencing with our previous vendor.
- Great investment in time and labor
- Planning to ensure appropriate administration and desired functionality of the platform
- Implemented in-house
Configuring UKG Pro
Requirements will really depend on the requirements of your business. In addition to support resources available from UKG, we have also found it helpful to attend UKG's annual Connections conference to help our representatives gain a stronger understanding of how to work with UKG.
Some - we have done small customizations to the interface - We have used functionality to make desired information available from UKG's conventional dashboard. It is fairly easy to do once you know how to do it. We provide resources for employees to find out more information about available benefit plans through this option.
Some - we have added small pieces of custom code - UKG has been able to help us with slight customization of some of the expressions required for setup of our rules, but some of the more complex customizations have involved working with an outside UKG partner vendor.
Partner vendor we have worked with for UKG is InfoSync.
UKG Pro Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We are able to receive support through comprehensive resources available from UKG's support website as well as through staffed resources available by utilizing UKG's Rapid Response option. UKG's pricing model includes the availability of support with our subscription.
Using UKG Pro
Pros | Cons |
---|---|
Like to use Well integrated Consistent Convenient | Lots to learn |
- Role and security setup of new users
- Benefit enrollment
- Performing payroll
- Incorporating new employee benefit options or carriers
- Mapping transactions to general ledger
Yes - Works excellent for routine things like pulling up current information and reviewing personal information.
UKG Pro Reliability
Integrating UKG Pro
- n/a
n/a
- n/a
n/a
- File import/export
n/a
Relationship with UKG
Scope of services and term of agreement.
Be very mindful of any contract terms concerning that allow for automatic escalation of fees after initial term of agreement.
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