Great when the server is up, not so great trying to reach support!
September 09, 2022
Great when the server is up, not so great trying to reach support!
Score 4 out of 10
Vetted Review
Verified User
Modules Used
- Optimized Cloud Compute
Overall Satisfaction with Vultr
I have been using Vultr for almost 6 months, over the short time I have used them, I have found that even the most basic support is lacking. One of our WordPress sites had a false positive result from Netcraft as phishing. We immediately tested their finding and found that it was clean. Even Netcraft revised the report that the issue was resolved. What I did not know was that Vultr had sent me additional email saying that they were suspending my VPS with them. Apparently their level of support is to forward any issues along without checking. Now my server is suspended over a holiday weekend and no help from support.
- Quick spinup of new servers
- Nice dashboard of your running services
- Fair price
- Almost no active support, only tickets
- Ticket processing is very slow and almost non-existant on weekend or holidays
- Uptime, uptime, uptime
- Speed, speed
- Good IP reputation
- Beware being let in the lurch with no support from Vultr
Do you think Vultr delivers good value for the price?
Yes
Are you happy with Vultr's feature set?
Yes
Did Vultr live up to sales and marketing promises?
No
Did implementation of Vultr go as expected?
Yes
Would you buy Vultr again?
No