Item: Wrike
Rating: 8
Author: Verified User

Overall Satisfaction with Wrike

Use Cases and Deployment Scope

I use Wrike as a project management tool. It helps me to organize upcoming webinars and seminars to make sure each step is followed. The software allows me to assign tasks to team members so everyone knows their part in the process. It also helps me to stay on a deadline with reminders.

Pros and Cons

Pros

Sends reminders
Flags overdue tasks
Creates a summary of all tasks

Cons

Sending multiple reminders or perhaps a text message

Return on Investment

Helped reduce labor costs by reducing the follow up on tasks by team members

Alternatives Considered

monday.com

Wrike integrates with my company so we needed to migrate away from monday.com to this new option.

Key Insights

Do you think Wrike delivers good value for the price?

Not sure

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Wrike go as expected?

Yes

Would you buy Wrike again?

Yes

Other Software Used

Salesforce Marketing Cloud

Likelihood to Recommend

It helps my team members stay alerted on what tasks and due and sends remimnders when tasks become overdue.

Wrike Feature Ratings

Wrike Implementation

Implementation Rating

Implementation Details / Implementation Partner

Implemented in-house

Change Management Lessons

Change management was a big part of the implementation and was well-handled

Implementation Issues

Integration to software

Using Wrike

Users and Roles

5 - Marketing Department

Support Headcount Required

5 - Marketng team and contractors who do task based work.

Business Processes Supported

Accountability
Deliverability
Organization

Innovative Uses

workflows to manage tasks
reminder systems

Likelihood to Renew

8. It is a robust system that helps us stay organized. I am not the sole decision maker or I would give a 10.

Evaluating Wrike and Competitors

Products Replaced

Yes - monday.com. This system has better customizatiom.

Key Differentiators

Scalability
Integration with Other Systems
Ease of Use

Evaluation Lessons Learned

I would not change it.

Wrike Training

Training Types Used

Online Training

In-Person Training

Online Training

Configuring Wrike

UI Customization

Some - we have done small customizations to the interface

Wrike Support

Support Rating

I mostly used internal support from team members using Wrike.

Wrike Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Quick Initial Response	None

Bug Resolution