Good service for tickets
Updated September 20, 2019
Good service for tickets
Score 10 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with Zoho Desk
It's being used to handle all support for customers and also as an internal communication tool between our organization's departments. It helps to give a quick answer to customers and suppliers, to avoid repetitive tasks from employees, and to organize works between departments and employees.
It also acts as a database for contacts, and allows us to have a history log of all our organization's communication, for later use or to improve workflows.
Pros
- It offers everything you'll need to handle communication between your organization and external people.
- Offers a great integration with other Zoho Services so you can increase the possibility of your data/workflows.
- It has a good API to automate some things or feed any custom-made applications inside the organization.
- It lets you organize support tasks and keep track of the organization and employees current status.
Cons
- Their API is limited and there are many things you can't do.
- Their search API is not on real time. If you wanna automate real time things, you can't.
- It helped to reduce company's reponse time by letting employees when a new comunication started and who will handle it.
- It helped to maintain private conversation between organization members to organize what to reply and do for customers.
- Increased productivity by task assignment and keeping track of the organization data/processes
Zoho Desk comes at a better price, and it offers integration with other Zoho applications so you can keep your information in a single place. Their support is good and will guide you through many things. Also their API is similar to other Zoho platforms, so employees can already be familiar with the technology
Their mobile app lets you work from any place and be informed about organization's tasks and communications.
Comments
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