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Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.

Trucker Guide is a GPS navigation app built for professional truck drivers. It offers truck-safe routing, real-time traffic and weather updates, live parking

Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries … and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time t…

Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows

Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom … of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.

Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.

Sunshine is the foundation beneath Zendesk that can be used by customers to build their own customer engagement solutions. Sunshine can be configured to … languages, so it’s easier to create a support platform from a modified Zendesk, that may better suit the organization's specific needs. &h…

Zendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps … and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk in 2018.

SAS Enterprise Guide is a menu-driven, Windows GUI tool for SAS.

tymeshift aims to simplify workforce management, and helps support teams using Zendesk focus on their customers by automating what was once manual and time consuming

Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging … messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.

Forethought provides customer service automation that helps support teams. It infuses generative AI powered by Large Language Models (LLMs), at each stage of the customer support journey: resolving common cases , predicting and prioritizing cases, and assisting agents with relevant knowledge.

As a Zendesk official partner, Billow Myndbend leverages SaaS apps to grow businesses, facilitate program expansion and manage scale. The company's Zendesk … Zendesk integrated workflow applications enhance Zendesk's capabilities. … and manage article subscriptions.Hootsuite for Zendes…

touchpoints and communication channels. It can be used to generate surveys from Zendesk or Salesforce, send them by e-mail or text message, or even embed them in … for customer engagement systems like Microsoft Dynamics, Salesforce or Zendesk, to ensure visible NPS data on both contact and ac…

help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

knowledge center AI, boasting integrations with ServiceNow, Remedy and Zendesk.

BIME, which was acquired by Zendesk, was a customer analytics platform that helped businesses measure and understand the customer experience from customer … 2015. The product is discontinued and former users are urged to migrate to Zendesk Explore.

dashboards, along with essential third-party integrations with, among others, Zendesk, Uservoice, and GitHub.

Pylon is a support platform built for B2B. Presented as an alternative to Zendesk, Pylon can be used to track customer issues across any channel, automate … Pylon is a support platform built for B2B. Presented as an alternative to Zendesk, Pylon can be used to track customer issues across any…

scattered across Drive, Sharepoint, Confluence, Gong, any CRM, Slack, and Zendesk. … scattered across Drive, Sharepoint, Confluence, Gong, any CRM, Slack, and Zendesk. SiftHub’s AI Sales Engineer helps sales and solutions teams discover up-to-date

including SSO, and connectors to popular software such as Mailchimp, WordPress, Zendesk and Salesforce.