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254 Ratings
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Top Rated
979 Ratings

8x8 X Series (Formerly Virtual Office)

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254 Ratings
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Score 7.3 out of 100

Webex Meetings

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Top Rated
979 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven | TrustRadius Reviewer

Webex Meetings

This solution is built for business. They have the back end support and metrics that administrators love and they have the one button to push features that make joining meetings so easy. This solution works for the technical and non-technical and is a great fit for any company. It's also built to be video first so make sure your users are ready for that because it's an important feature that if missed or turned off (which you can do) will just make the solution lose so much of its depth.
Joshua Baever | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.4
Webex Meetings
Hosted PBX
8x8 X Series (Formerly Virtual Office)
7.2
Webex Meetings
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.0
Webex Meetings
User templates
8x8 X Series (Formerly Virtual Office)
6.7
Webex Meetings
Call reports
8x8 X Series (Formerly Virtual Office)
7.1
Webex Meetings
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.0
Webex Meetings

Call Management

8x8 X Series (Formerly Virtual Office)
8.1
Webex Meetings
Answering rules
8x8 X Series (Formerly Virtual Office)
8.0
Webex Meetings
Call recording
8x8 X Series (Formerly Virtual Office)
8.1
Webex Meetings
Call park
8x8 X Series (Formerly Virtual Office)
7.8
Webex Meetings
Call screening
8x8 X Series (Formerly Virtual Office)
8.2
Webex Meetings
Message alerts
8x8 X Series (Formerly Virtual Office)
8.5
Webex Meetings

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.3
Webex Meetings
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.1
Webex Meetings
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.8
Webex Meetings
Video screen sharing
8x8 X Series (Formerly Virtual Office)
6.8
Webex Meetings
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.3
Webex Meetings

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.9
Webex Meetings
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.2
Webex Meetings
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
6.7
Webex Meetings

Performance & Compatibility of Online Events Software

8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.1
High quality audio
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.3
High quality video
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.2
Low bandwidth requirements
8x8 X Series (Formerly Virtual Office)
Webex Meetings
7.5
Mobile support
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.3

Screen Sharing

8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.6
Desktop sharing
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.8
Whiteboards
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.4

Online Meetings / Events

8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.3
Calendar integration
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.7
Meeting initiation
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.5
Integrates with social media
8x8 X Series (Formerly Virtual Office)
Webex Meetings
7.4
Record meetings / events
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.5
Slideshows
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.6

Online Events Collaboration

8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.4
Live chat
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.4
Audience polling
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.4
Q&A
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.4

Online Events Security

8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.3
User authentication
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.3
Participant roles & permissions
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.6
Confidential attendee list
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.0

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl | TrustRadius Reviewer

Webex Meetings

  • Webex was easily accessible throughout the org for meetings - the integration with Outlook was pretty good.
  • Webex did a good job with screen sharing and the standard webconference (non-audio) features.
  • The Webex app was not insignificant. I used it on an iphone as a supplement and it was very useful.
Chris Carpenter | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • Ability to integrate multiple businesses onto a single desk phone (or possibility this is a lack of familiarity with the system).
  • Have had no follow-up from the sales rep following the initial onboarding to ask if everything is alright. Would appreciate this.
  • Hardware delivery was somewhat slow, but there's this thing called coronavirus which may have impacted normal delivery times so not sure.
Jonathan Harris | TrustRadius Reviewer

Webex Meetings

  • The call me feature doesn’t work sometimes and we have to make attendees physically dial in.
  • The screen share feature sometimes stops working while in the middle of a meeting but the audio still works. There’s no way to reconnect and continue to share the screen.
Melissa Rances, PMP | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Webex Meetings

Webex Meetings 5.8
Based on 11 answers
ES UNA APLICACION EXCELENTEQUE NOS SIRVE PARA AHORAR TIEMPOS Y POTENCIA LA PRODUCTIVIDAD It's an excellent application that saves us time and increases productivity
Salvador Pineda | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.7
Based on 6 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera | TrustRadius Reviewer

Webex Meetings

Webex Meetings 6.7
Based on 19 answers
It's extremely easy to learn how to use the WebEx Meetings platform. All attendees have to do is join the meeting and then they'll see the presenters screen. Presenters just have to learn how to share their desktop, documents and videos and how to add additional presenters if need be
Jess Messenger | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Webex Meetings

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Webex Meetings

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.2
Based on 82 answers
The support was lackluster. I thought my sales rep was going to set up the phone system for me and it took several weeks of going back and forth and then being handed off to an implementation person who helped a great deal, but overall there was an impatience on both the part of sales and implementation with the number of calls that were needed to understand and set the system up. They both told me they were admonished by their management for spending too much time with me on my calls. I tried the chat feature, tutorials, and webinars, but ultimately needed a live person to help me with the final questions needed to set everything up.
Adrienne Robinson | TrustRadius Reviewer

Webex Meetings

Webex Meetings 8.2
Based on 92 answers
It's just easy to speak to someone in Webex support and get answers to your problems. The system is so intuitive a new user becomes an expert by the end of the first call. The help sections answer pretty much everything I have ever asked and only really needed to contact support once which was a seamless interaction.
David Marsh | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

Webex Meetings

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

Webex Meetings

Webex Meetings 6.3
Based on 8 answers
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
Chris Carpenter | TrustRadius Reviewer

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

As far as capabilities and ease to use, they all seem about the same. If you are not technologically savvy this all can be a bit difficult to set up by yourself. Nextiva had great customer service, but the service was not cost-effective and call texting was ridiculously complicated. If I could have access to tech support via chat it would be a lot less time-consuming.
Guillermo Paxton | TrustRadius Reviewer

Webex Meetings

Por la integración de los componentes que tiene con Meraki y Webex en su uso ha digo necesario integrar los compañeros y todos los factores que realizan la interconexión para favorecer el uso y conectividad de cada usuario y o sistema implementado. Que ayuda a el uso correcto de Cisco Webex.For the integration of the components that it has with Meraki, I have said that it is necessary to integrate the partners and all the factors that make the interconnection to favor the use and connectivity of each user and system implemented. That helps ensure the correct use of Cisco Webex.
Jesus Moctezuma | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Webex Meetings

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • 8x8 has cut down total monthly phone system cost by approximately 25%.
  • We can now work remotely without missing important calls and messages.
  • We can run many more reports than we could before as to who is calling and when.
  • Auto-attendant allows office personnel to not always have to answer if only basic information is needed by the caller.
William Perdue | TrustRadius Reviewer

Webex Meetings

  • Allows our organization to collaborate easily with outside vendors and externally based employees.
  • Doesn't limit the flexibility of telecommuting if there are onsite meetings. Adding to work/life balance benefits.
  • More often than not, being able to share content in a remote meeting allows for less misunderstanding and miscommunication about topics and objectives discussed.
Cordell Yin | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Webex Meetings

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.5
Webex Meetings
8.4

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
8.4
Webex Meetings
5.8

Usability

8x8 X Series (Formerly Virtual Office)
8.7
Webex Meetings
6.7

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
Webex Meetings

Performance

8x8 X Series (Formerly Virtual Office)
7.7
Webex Meetings

Support Rating

8x8 X Series (Formerly Virtual Office)
6.2
Webex Meetings
8.2

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.2
Webex Meetings
6.3

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Webex Meetings

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