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288 Ratings
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Top Rated
1080 Ratings

8x8 X Series (Formerly Virtual Office)

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288 Ratings
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Score 7.2 out of 100

Webex Meetings

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Top Rated
1080 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven | TrustRadius Reviewer

Webex Meetings

Webex Meetings is a very mature product that has been the market leader for many years and has enterprise grade security and features. Webex is the standard for the enterprise, but can be too expensive for smaller organizations that already have Microsoft licensing and using MS Teams where adding audio conferencing is only $4 per user to host a meeting. Cisco needs to figure out how to capture more business from Microsoft Teams customers.
(Brian) Keith Klevenski | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.0
Webex Meetings
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.1
Webex Meetings
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.7
Webex Meetings
User templates
8x8 X Series (Formerly Virtual Office)
6.9
Webex Meetings
Call reports
8x8 X Series (Formerly Virtual Office)
6.9
Webex Meetings
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.7
Webex Meetings

Call Management

8x8 X Series (Formerly Virtual Office)
7.6
Webex Meetings
Answering rules
8x8 X Series (Formerly Virtual Office)
7.3
Webex Meetings
Call recording
8x8 X Series (Formerly Virtual Office)
7.8
Webex Meetings
Call park
8x8 X Series (Formerly Virtual Office)
7.4
Webex Meetings
Call screening
8x8 X Series (Formerly Virtual Office)
7.3
Webex Meetings
Message alerts
8x8 X Series (Formerly Virtual Office)
8.0
Webex Meetings

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.2
Webex Meetings
Video conferencing
8x8 X Series (Formerly Virtual Office)
6.9
Webex Meetings
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.7
Webex Meetings
Video screen sharing
8x8 X Series (Formerly Virtual Office)
6.8
Webex Meetings
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.6
Webex Meetings

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.2
Webex Meetings
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.1
Webex Meetings
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.4
Webex Meetings

Performance & Compatibility of Online Events Software

8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.1
High quality audio
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.3
High quality video
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.2
Low bandwidth requirements
8x8 X Series (Formerly Virtual Office)
Webex Meetings
7.5
Mobile support
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.2

Screen Sharing

8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.6
Desktop sharing
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.8
Whiteboards
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.4

Online Meetings / Events

8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.4
Calendar integration
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.7
Meeting initiation
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.5
Integrates with social media
8x8 X Series (Formerly Virtual Office)
Webex Meetings
7.4
Record meetings / events
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.6
Slideshows
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.7

Online Events Collaboration

8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.5
Live chat
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.4
Audience polling
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.5
Q&A
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.4

Online Events Security

8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.3
User authentication
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.4
Participant roles & permissions
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.6
Confidential attendee list
8x8 X Series (Formerly Virtual Office)
Webex Meetings
8.0

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl | TrustRadius Reviewer

Webex Meetings

  • One button to push joining. Just having one button to click and "everything magically works" is amazing from the user's standpoint.
  • Video that is clear and helps convey your message because audio alone is missing so much of what we humans look for in interactions. And Webex meetings with video has filled that gap back in.
  • Metrics! I mean who doesn't need good metrics. And trust me, Cisco Webex meetings has some of the best. I can get such granular detail and I can help users understand exactly why something didn't work so we can make it better next time.
  • The way then devices and software work so seamlessly together. Having Cisco Webex enabled conference rooms has been such a crazy turn around for our users in the conference rooms experience. We are actually getting feedback in the 80% positive range where before when we had Skype rooms we were below 50%.
Joshua Baever | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • At times call quality with callers outside the 8x8 system at times is poor.
  • Voicemail boxes are not very large, and can fill quickly.
  • A means to mark all received faxes at one time as read within Virtual Office would be nice.
Christopher Alcumbrack | TrustRadius Reviewer

Webex Meetings

  • The call me feature doesn’t work sometimes and we have to make attendees physically dial in.
  • The screen share feature sometimes stops working while in the middle of a meeting but the audio still works. There’s no way to reconnect and continue to share the screen.
  • Sometimes Webex automatically mutes you when you switch from sharing your screen to not sharing your screen.
Melissa Rances, PMP | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.6
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Webex Meetings

Webex Meetings 7.5
Based on 33 answers
Cisco Webex Meetings is a platform that consistently performs well and outperforms some of the other solutions that we have used, such as Zoom. It is user friendly and helps our organization accomplish the goal of connecting with external contacts to conduct meetings and share information
Jess Messenger | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 13 answers
I have found both the use, and administration of 8x8 to be very straight forward. After a brief period of familiarization all of my users have found the use of the system quite simple. The system is scalable in some regards as it allows for simple use, or more broad usage of features. You can simply have a desk phone, and use the system like a simple phone. Or you can use the Virtual Office program and app to use all of the features offered.
Christopher Alcumbrack | TrustRadius Reviewer

Webex Meetings

Webex Meetings 8.6
Based on 50 answers
Cisco Webex Meetings is easy to use. People do not need much training to proficiently use it. Even students can easily use it, via the web app, desktop app, or mobile app. The administrative use of Cisco Webex (i.e., Control Hub) is not so easy and straightforward. No detailed guides are available to explain some common use cases.
Maurizio Maggiora | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Webex Meetings

Webex Meetings 9.1
Based on 63 answers
Cisco WebEx is an okay legacy tool, but was not an adaptable platform for the world we exist in now. Microsoft Teams is far better suited for collaboration and video conferencing in an integrated platform. Zoom is far better at being a simple video conferencing environment. WebEx, up against the competition in the new normal of remote work is not a serious competitor to the two primary platforms of Zoom and Teams. It is a clumsy and dated interface that is built for a climate that no longer exists. Simplicity of login, simplicity of accessing recordings, collaboration connections where appropriate, and a more/less turn-key platform are current requirements. At this point, I couldn’t responsibly recommend it to anyone as a superior choice to Teams or Zoom.
Chris Carpenter | TrustRadius Reviewer

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Webex Meetings

Webex Meetings 8.9
Based on 53 answers
The audio is clear, the screen is HD quality, and I can see my team members' faces clearly. The performance for me is the best. The price is also not bad. For me this product is stellar! I really love it.
Mhatet Ramos | TrustRadius Reviewer

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 5.7
Based on 104 answers
Very easy to use. In this day of age, finding a company with a great product, competitive pricing and top ofthe line customer service is hard to do. We found it with 8x8 and look forward to using it for many years to come.We also will be happy to recommend it to anyone else who is looking for suggestions.
Tim Layton | TrustRadius Reviewer

Webex Meetings

Webex Meetings 8.3
Based on 102 answers
Support for this product has always been magnificent. The help section and online content via their website and or YouTube have been major contributors to the support of this product. The support personnel have always been courteous, engaging, understanding and knowledgeable. The support beyond this product in terms of integrations with other products and solutions have also contributed to their score
Gary Slebrch | TrustRadius Reviewer

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.3
Based on 4 answers
This was already in place before I joined the organization but given that we're still satisfied with it, I would say that the implementation was a success across the board.
Daniel Herrera | TrustRadius Reviewer

Webex Meetings

Webex Meetings 8.1
Based on 17 answers
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
Chris Carpenter | TrustRadius Reviewer

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

If I had a choice to pick otherwise, I would. I came into the company when they already had 8x8 and it is such an issue. The fact that you have to have the VO AND the VCC open at the same time, llike why? I would definitely not choose them over quite a few companies.
Josh Kim | TrustRadius Reviewer

Webex Meetings

Por la integración de los componentes que tiene con Meraki y Webex en su uso ha digo necesario integrar los compañeros y todos los factores que realizan la interconexión para favorecer el uso y conectividad de cada usuario y o sistema implementado. Que ayuda a el uso correcto de Cisco Webex.For the integration of the components that it has with Meraki, I have said that it is necessary to integrate the partners and all the factors that make the interconnection to favor the use and connectivity of each user and system implemented. That helps ensure the correct use of Cisco Webex.
Jesus Moctezuma | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Webex Meetings

Webex Meetings 8.8
Based on 53 answers
We have found the software to be scalable throughout our organization. Our initial rollout was only a few dozen users, but with the rapid advent of COVID, we needed to expand our user base to essentially our entire organization almost over night. This was so easy and seamless that there were no issues whatsoever. Some of this was facilitated by Flex licensing.
Adam Eberhardt | TrustRadius Reviewer

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • We were able to use desk phones we already had minimizing the initial investment.
  • It allowed us to transition to remote work seamlessly when the need arose.
  • Users required less training because the features were similar to other commonly used phone systems.
Bret Miller | TrustRadius Reviewer

Webex Meetings

  • Allows our organization to collaborate easily with outside vendors and externally based employees.
  • Doesn't limit the flexibility of telecommuting if there are onsite meetings. Adding to work/life balance benefits.
  • More often than not, being able to share content in a remote meeting allows for less misunderstanding and miscommunication about topics and objectives discussed.
Cordell Yin | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 X Series (Formerly Virtual Office) Editions & Modules

Additional Pricing Details

Webex Meetings

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex Meetings Editions & Modules

Edition
Free$0.001
Starter$13.501
Plus$17.951
Business$26.951
  1. per month
Additional Pricing Details
Pricing available by monthly or annual subscription, with discounts available for annual commitments.

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.0
Webex Meetings
8.4

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.6
Webex Meetings
7.5

Usability

8x8 X Series (Formerly Virtual Office)
7.7
Webex Meetings
8.6

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
Webex Meetings
9.1

Performance

8x8 X Series (Formerly Virtual Office)
7.6
Webex Meetings
8.9

Support Rating

8x8 X Series (Formerly Virtual Office)
5.7
Webex Meetings
8.3

In-Person Training

8x8 X Series (Formerly Virtual Office)
Webex Meetings
6.4

Online Training

8x8 X Series (Formerly Virtual Office)
Webex Meetings
7.8

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.3
Webex Meetings
8.1

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Webex Meetings
8.8

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