| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Absolute Resilience | Score8 out of 10 | N/A | Absolute Relience provides protection and self-healing to mission critical applications on remote endpoints, allowing them to heal and re-install themselves if they are removed or tampered with. It can also be used to scan endpoints for sensitive data like financial information, social security numbers, PHI, and intellectual property, or to query and remediate a fleet to gather precise contextual insights. This is to address dark endpoints, ransomware attacks, and other vulnerabilities with… | N/A |
 LogMeIn Resolve | Score9.1 out of 10 | N/A | LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management. | $29 per month |
 TeamViewer | Score8.6 out of 10 | N/A | Teamviewer offers secure remote access, IT support and device management on a scalable platform. It speeds up problem resolution, reduces downtime and enhances control through automation, unattended access and complete visibility of every device and location. | $299 per year |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | No setup fee | Optional | |||||||||||||||||||||
| Additional Details | — | Volume discounts are available. MDM is available as a standalone or as an add-on. Discount available for annual billing. | — | |||||||||||||||||||||
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| Absolute Resilience | LogMeIn Resolve | TeamViewer | |
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| Considered Multiple Products | No answer on this topic | Chose LogMeIn Resolve It has been easier to use, compare to past jobs where TeamViewer what the tool to use Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve GoTo makes two of the three products we have/are using. LogMeIn and GoToAssist Expert are fairly good. LogMeIn's pricing structure is increasing, which made us move to GoToAssist Expert. TeamViewer was used years ago, and I barely remember it, but at the time, it wasn't as … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve GoToAssist provides support that other competitors that I have used such as TeamViewer and GoToMeeting does not. Moreover GoToAssist had a web based application but the others do not. GoToAssist is also fast and very easy to get connected to the client's PC, while other lag in … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve Since ability to control a remote computer was removed from gotomeeting, Resolve is only LogMeIn product that meets my needs. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve Cheaper buy in price and easier UI to use. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve GoTo Resolve had more functionality than Team Viewer. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve GoTo Resolve is not necessarily an app that I personally chose to use in my organization; this is just one of many that I have interacted with and experienced through the different organizations that I have worked at over the years. However, I will say that I enjoy the engaging … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose LogMeIn Resolve GoTo Resolve is more reliable compared to some of the others listed. They all have their pros and cons, but GoTo Resolve is more well-rounded for our use case. You will not be disappointed in GoTo Resolve. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose LogMeIn Resolve Far superior in terms of use billing and every factor one would consider with maybe the exception of market penetration Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve We only use Team Viewer as an emergency for remote access, the remote access feature is the same as GTR. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve GoTo Resolve stacks up to these other applications as they provide a way to reach customers quicker and has a steadier connection. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve All of the different remote support applications can do much of the same. We went with RescueAssist as it's still the only application we have been able to find that has the option to finish the setup of a Mac user account without disconnecting the session. As we still don't … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve Pretty picture quality at low band width compared to competition Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose TeamViewer TeamViewer does as much, if not more, for client connectivity. Both allow copious notes for each support connection. Client-based MDM would be a valuable addition for our specific needs. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer We did a brief trial of Go To Assist and divided upon Team Viewer as we felt that it had a slightly richer feature set. We also preferred the UI/UX of Team Viewer in comparison to Go To Assist. In terms of pricing, this was pretty much similar to both products. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Basically, Chrome Remote doesn't have the flexibility of TeamViewer, and GoToAssist is just too expensive. Only TeamViewer offers what I need at a decent price point. There is a reason why it is a leader in this vertical. I highly recommend them and suggest you don't waste … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer TeamViewer is way more user friendly and also faster. Any desk is not bad, don't get me wrong, but TV is way faster and runs smoothly. There no issues and you can do more with it than other companies. Based on my experience (more than 4 remote control softwares for more than 3 … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer I feel that TeamViewer's integration with clipboard and hotkeys works better than any other software in the market. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Much easier to use. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Prior to buying TeamViewer we extensively reviewed a number of different platforms:
Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer I’ve used GoToAssist and in my experience GoToAssist is better for the end-user experience. Skype for Business is better for meetings but that is kind of out of scope for TeamViewer. VNC is best for inside the organization. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer
Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer TeamViewer was more robust, professional and polished than the competition we checked out. We use TeamViewer for our remote meetings and to record quick toturials. We have been very pleased with its performance. Remote access is great and simple with Teamviewer. GoToConnect … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer I've evaluated and used gotoassist, join.me, logmein and other tools like ScreenConnect out there. Chose TeamViewer Most of TeamViewer's competitors (GoToMeeting, GoToAssist, WebEx, MyTrueCloud) are priced on a per-month basis. Some companies (like WebEx) also do not allow licenses to "float", they require that the license is tied to a specific user. This simply did not fit our use case. … |
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No answers on this topic | 91% Would buy again 101 Answers | 88% Would buy again 377 Answers | |
| Delivers good value for the price | |||
No answers on this topic | 94% Delivers good value for the price 92 Answers | 88% Delivers good value for the price 348 Answers | |
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No answers on this topic | 95% Happy with the feature set 106 Answers | 96% Happy with the feature set 411 Answers | |
| Lived up to sales and marketing promises | |||
No answers on this topic | 93% Lived up to sales and marketing promises 69 Answers | 91% Lived up to sales and marketing promises 283 Answers | |
| Implementation went as expected | |||
No answers on this topic | 95% Implementation went as expected 88 Answers | 97% Implementation went as expected 351 Answers | |
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| Small Businesses |  Avast CloudCare Score10 out of 10 | Avast CloudCare Score10 out of 10 |  LogMeIn Rescue Score8.2 out of 10 |
| Medium-sized Companies |  Action1 Score9.6 out of 10 | Action1 Score9.6 out of 10 |  BeyondTrust Remote Support Score8.6 out of 10 |
| Enterprises |  ManageEngine Endpoint Central Score9 out of 10 | ManageEngine Endpoint Central Score9 out of 10 | BeyondTrust Remote Support Score8.6 out of 10 |
| All Alternatives | View all alternatives | View all alternatives | View all alternatives |
| Absolute Resilience | LogMeIn Resolve | TeamViewer | |
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| Likelihood to Recommend | 9.0 | 9.0 | 8.8 |
| Likelihood to Renew | - | 6.8 | 8.1 |
| Usability | - | 8.3 | 9.0 |
| Availability | - | 9.1 | 9.1 |
| Performance | - | 6.4 | 9.1 |
| Support Rating | - | 9.1 | 9.2 |
| In-Person Training | - | 9.1 | 9.1 |
| Online Training | - | 9.1 | 9.1 |
| Implementation Rating | - | 9.1 | 8.7 |
| Configurability | - | 9.1 | 8.4 |
| Contract Terms and Pricing Model | - | 7.3 | - |
| Ease of integration | - | - | 9.1 |
| Product Scalability | - | 9.1 | 9.1 |
| Professional Services | - | 9.1 | - |
| Vendor post-sale | - | 9.1 | 8.9 |
| Vendor pre-sale | - | 9.1 | 9.1 |
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| ScreenShots | LogMeIn Resolve Screenshots      | TeamViewer Screenshots    |
