TrustRadius

Acarda Outbound vs. inConcert Allegro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acarda Outbound
Score 7.8 out of 10
N/A
Acarda Outbound (formerly TeamMax) is an outbound call center software offering from Acarda Sales Technologies.N/A
inConcert Allegro
Score 6.1 out of 10
N/A
inConcert Allegro is a call center software offering from inConcert.N/A
Pricing
Acarda OutboundinConcert Allegro
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Acarda OutboundinConcert Allegro
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Acarda OutboundinConcert Allegro
Top Pros

No answers on this topic

Features
Acarda OutboundinConcert Allegro
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Acarda Outbound
8.3
1 Ratings
1% below category average
inConcert Allegro
-
Ratings
Agent dashboard9.01 Ratings00 Ratings
Outbound response8.01 Ratings00 Ratings
Click-to-call (CTC)8.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Acarda Outbound
8.5
1 Ratings
3% above category average
inConcert Allegro
-
Ratings
Recording9.01 Ratings00 Ratings
Historical reporting8.01 Ratings00 Ratings
Best Alternatives
Acarda OutboundinConcert Allegro
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Acarda OutboundinConcert Allegro
Likelihood to Recommend
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
Acarda OutboundinConcert Allegro
Likelihood to Recommend
Acarda Sales Technologies
I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Verified User
Anonymous
Read full review
inConcert
No answers on this topic
Pros
Acarda Sales Technologies
  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
AH
Abdallah Hindy
Workforce Specialist
Read full review
inConcert
No answers on this topic
Cons
Acarda Sales Technologies
  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Verified User
Anonymous
Read full review
inConcert
No answers on this topic
Alternatives Considered
Acarda Sales Technologies
I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
Verified User
Anonymous
Read full review
inConcert
No answers on this topic
Return on Investment
Acarda Sales Technologies
  • Increasing productivity and closed sales
  • Making the customer feels trust by providing info about his previous call.
  • Ease of use and quick
AH
Abdallah Hindy
Workforce Specialist
Read full review
inConcert
No answers on this topic
ScreenShots