Actionstep vs. Time Matters

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Actionstep
Score 8.4 out of 10
N/A
Actionstep in Richmond offers their flagship legal practice management software as an end-to-end solution, containing both matter management tools and business administration automation, with an internal billing and accounting system.N/A
Time Matters
Score 5.4 out of 10
N/A
Time Matters from PCLaw | Time Matters, a venture spun out from LexisNexis in collaboration with LEAP, is presented as an adaptable case and matter management software that helps foster collaboration on matters, streamline internal processes and increase profitability through attorneys having more available billing hours and increased efficiency.N/A
Pricing
ActionstepTime Matters
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ActionstepTime Matters
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ActionstepTime Matters
Considered Both Products
Actionstep
Chose Actionstep
I have worked with a lot of software. Each one has a different focus. ActionStep is better at workflow and task automation that the items above, in my opinion. However, having gone through many different deployments, what really matters is identifying your key requirements and …
Time Matters

No answer on this topic

Top Pros
Top Cons
User Ratings
ActionstepTime Matters
Likelihood to Recommend
9.0
(1 ratings)
4.0
(6 ratings)
Support Rating
-
(0 ratings)
1.0
(1 ratings)
User Testimonials
ActionstepTime Matters
Likelihood to Recommend
Actionstep
ActionStep is a powerful CRM and matter management tool. It provides many other good benefits too. For example powerful accounting and billing, time tracking and document management. Only in highly specific areas, like multiple many to many contact relations has it fallen short. But even in this highly specialized area, so many other benefits are provided that it hardly matters.
Read full review
PCLaw | Time Matters
The legal world- you need this program. There are plenty of other options out there, but TM is by far the best that I have used. This program works for an office of 1 to an office of 100. I have no clue how it would work in any other jobs, it is designed for legal work.
Read full review
Pros
Actionstep
  • The workflows are great to automate simple tasks like notifying people when an engagement letter is signed.
  • Mobility. Because it's in the cloud it's easy to access from anywhere.
  • The scratch pad is a good way to take quick notes.
  • ActionStep lets you create custom fields so you can make sure the data you need is collected.
Read full review
PCLaw | Time Matters
  • Tie Matters handles event and to-do notifications well. This ensures that all SOL's and due dates are met.
  • Time Matters does case management tasks well, including documenting cases, documenting client and opposing counsel interactions and court orders.
  • Time Matters does a good job of syncing all case data to a users Outlook Calendar, to ensure todo and event notifications on a users Outlook/phone.
Read full review
Cons
Actionstep
  • ActionStep is difficult to setup. I suggest working with a consultant which increases cost.
  • Needs mobile app.
  • One of our practice areas, Property Law, request we have a many to many contact relation. ActionStep cannot accommodate this. However, no other software I have reviewed can do this either. ActionStep is the most robust that I have seen and comes closest to making this work.
Read full review
PCLaw | Time Matters
  • The software crashes a lot.
  • The plugins for Office and Adobe are unstable.
  • The whole software package appears to be built for the year 1995.
Read full review
Support Rating
Actionstep
No answers on this topic
PCLaw | Time Matters
There is no unpaid support. They insist on a service contract for support, either with the manufacturer, or with a re-seller.
Read full review
Alternatives Considered
Actionstep
I have worked with a lot of software. Each one has a different focus. ActionStep is better at workflow and task automation that the items above, in my opinion. However, having gone through many different deployments, what really matters is identifying your key requirements and needs. Then evaluation software against those. Once you have your requirements and software, focus on using that software to fix issues in existing workflow. This, when compared with ongoing training, is what it means to invest in software. Simply purchasing ActionStep or any software without identifying needs, problems in workflow or an investment in training is not a good plan. Neither is comparing the vendors to one another without knowing all of your specific needs.
Read full review
PCLaw | Time Matters
So Juris and TM are both LexisNexis products. I dislike Juris greatly and the only thing we use it for is billing because we already had it and it was compatible with TM for billing purposes. Juris doesn't allow you any kind of document storage or management. You can make a "note" but what good does that really do me? In my opinion, Juris is good for billing only (not client management) and there are other options like QuickBooks that really outshine it.
Read full review
Return on Investment
Actionstep
  • I love the workflows that can be deployed for practice areas to ensure consistency. This has reduced new employee onboarding time and increased the speed at which we can complete matters.
  • Since ActionStep lives in the cloud, and we have O365 our firm is very mobile without spending lots of money in TS or other such infrastructure.
  • Creating the workflows is a bit complex, so this increases the overall cost and makes an ROI take longer. I suggest spending a bit more initially to get everything setup and working with a consultant to learn how to do this on your own during that initial setup.
Read full review
PCLaw | Time Matters
  • Time Matters has allowed attorneys to focus on research and writing, rather than wondering where a file is.
  • Time Matters has allowed for more efficient communication between team members on a case.
  • Time Matters has ensured hot documents are tagged and accessible.
Read full review
ScreenShots