AgilQuest vs. Teem by Eptura

It's really a very good product and serves us well. There are some things that could be better but overall we're very happy with it.

Incentivized

Honestly, it just works. It works, price is fair, and the customer service is great. In 2020, I want a product that works, and excellent customer service. They provide that

Incentivized

• Flexibility
• Support tickets from room
• Room tracking data

Incentivized

• The mobile app does not yet have a map feature that mimics the one in the desktop version
• At the time we launched, it didn't interface well with Outlook. So we couldn't reserve the room and send an invitation to attendees in the same step. As such, we elected to use AgilQuest for workstation reservations only and use Outlook to reserve meeting rooms and people. We understand this has been corrected but have been too busy to go back to test and relaunch that feature.
• The basic reporting package is a bit weak but it works OK for us. They want to upsell you on their more robust reporting platform.

Incentivized

• More direct integration with Microsoft tools such as Teams and Outlook.
• Functionality more akin to special events check-in that can be used when necessary.

Incentivized

They are great. Working in a customer facing role my entire career, I understand the important of having excellent customer service. They are responsive, polite, and answer my questions when I reach out.

Incentivized

As mentioned above, we haven't evaluated any other products since the implementation. At the time, it was the best fit for us. There may be other products on the market now that would be even better. However, AgilQuest serves us well and we are happy with it's performance. It would be a very big, expensive undertaking to transition to a different product and at this time there is no motivation to go down that road.

Incentivized

Envoy would be an alternative. Honestly, they do the same thing but have different names. At the end of the day, it comes down to cost and functions. Price your product right and give them the functions they need and that's all you need to do; word-of-mouth is the best advertisement!

Incentivized

• It is a key component in the firm being able to completely transform our working environment. We needed a hoteling software that would allow us to move from one-to-one assigned seating to seat sharing. This, in turn, has allowed us to shrink our footprints as leases expire and create a whole new working environment. Some key metrics thus far are: (1) our portfolio has dropped by 77,000 RSF despite significant headcount growth, (2) RSF per person has decreased from 260 in 2014 to 185, on our way to 150, as future renovations are completed, and (3) we have reduced future occupancy costs by $52 million.

Incentivized

• Everything has been great so far. We have been extremely happy with the investment.

Incentivized