Alcatel-Lucent presents the OmniTouch Contact Center Standard Edition as a scalable and reliable contact center solution for up to 7,000 agents, and for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities.
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Genesys Multicloud CX (discontinued)
Score 7.5 out of 10
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Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations.
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Pricing
OmniTouch Contact Center Standard Edition
Genesys Multicloud CX (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
OmniTouch
Genesys Multicloud CX (discontinued)
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
OmniTouch Contact Center Standard Edition
Genesys Multicloud CX (discontinued)
Considered Both Products
OmniTouch
No answer on this topic
Genesys Multicloud CX (discontinued)
Verified User
Manager
Chose Genesys Multicloud CX (discontinued)
In a study spanning about 2 years, I have been through the mentioned systems, one of which we had already implemented in our call center. When going through detailed workshops on the features, the modules, administration, UI, etc., we narrowed down the options to Avaya and …