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Top Rated
679 Ratings

AlienVault USM

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Top Rated
679 Ratings
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Score 7.5 out of 100
16 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

AlienVault USM

At this point I'm saying a 4. While the marketing material make it appear to be easy to use and it was relatively easy to set up, as previously mentioned, each event description is based upon the individual asset making it nearly impossible for the administrator to be a SME for each asset. For example, if one of the assets reporting is a router, the administrator monitoring alerts would need to know what the various events are that can be triggered as an event for the particular router; however, if the asset is a workstation, the administrator would need to know the various events that are triggered for workstations.
Anonymous | TrustRadius Reviewer

Arcsight Enterprise Security Manager (ESM)

Arcsight was one of the best SIEM tools at the time it entered the market and has advanced features that make it a favorite for a number of organizations, but they lack to upgrade it with the time. Some of there features are still at their best but required timely update to manage with the other competitor present in the market.If I have to choose the key points, they would be :
  1. User management.
  2. Smart Logger.
And if I were to point out where it is currently lagging :
  1. UI needs improvement.
  2. Slow search functionality.
Jatin Rai | TrustRadius Reviewer

Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault USM
7.2
Arcsight Enterprise Security Manager (ESM)
8.1
Centralized event and log data collection
AlienVault USM
7.1
Arcsight Enterprise Security Manager (ESM)
7.9
Correlation
AlienVault USM
7.7
Arcsight Enterprise Security Manager (ESM)
7.9
Event and log normalization
AlienVault USM
7.7
Arcsight Enterprise Security Manager (ESM)
7.9
Deployment flexibility
AlienVault USM
6.7
Arcsight Enterprise Security Manager (ESM)
8.5
Integration with Identity and Access Management Tools
AlienVault USM
6.9
Arcsight Enterprise Security Manager (ESM)
8.9
Custom dashboards and views
AlienVault USM
6.9
Arcsight Enterprise Security Manager (ESM)
7.2
Host and network-based intrusion detection
AlienVault USM
7.7
Arcsight Enterprise Security Manager (ESM)
8.0

Pros

AlienVault USM

  • AlienVault USM is simple and easy to deploy. Sensors can be deployed in as little as 15 minutes through the setup wizard.
  • The USM UI is easy to understand. I've trained multiple analysts who are able to perform their duties on their first day, in part because of USM Anywhere's ease of use.
  • Top-notch built-in compliance templates and reporting features.
Matthew Stacks | TrustRadius Reviewer

Arcsight Enterprise Security Manager (ESM)

  • Good integration with IT infrastructure like ticketing systems, web applications and threat feeds etc.
  • Real time correlation works very well.
  • Dashboards and visualization is done well.
Anonymous | TrustRadius Reviewer

Cons

AlienVault USM

  • Personally, I've wished I could purchase a service that would configure AV for my environment. I get a lot of traffic on a daily basis and I almost need to hire an analyst that just works on AV.
  • Some of the filters when looking for a specific alert aren't that easy to use.
Christian Holton | TrustRadius Reviewer

Arcsight Enterprise Security Manager (ESM)

  • ArcSight is a really complex tool, but it's not that easy to implement and maintain.
  • Troubleshooting issues on ArcSight can be hard if you have a large environment.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

AlienVault USM

AlienVault USM 6.5
Based on 19 answers
The centralized logging and retention for PCI compliance was our main driver, and it is meeting that need. Otherwise there has been enough frustration with the lack of documentation and the need to customize through the CLI that I would be open to alternatives.
Aaron Rothstein | TrustRadius Reviewer

Arcsight Enterprise Security Manager (ESM)

No score
No answers yet
No answers on this topic

Usability

AlienVault USM

AlienVault USM 6.9
Based on 35 answers
Once you are able to navigate the different panels, finding what you need is quite easily. Before getting used it it can be a bit of challenge .Each panel is quite well laid out and the filtering search capabilities are quite strong.
Anonymous | TrustRadius Reviewer

Arcsight Enterprise Security Manager (ESM)

No score
No answers yet
No answers on this topic

Reliability and Availability

AlienVault USM

AlienVault USM 6.4
Based on 3 answers
We do have issues with maintenance on the AlienVault USM as the disk fills up from time to time with other data sources. Sources for scanning logs and net flow data isn't calculated in regular disk maintenance and can easily fill up our disk if we do not keep an eye on it with some custom Nagios plugins. The system does properly trim logging data from logging sources properly.
Anonymous | TrustRadius Reviewer

Arcsight Enterprise Security Manager (ESM)

No score
No answers yet
No answers on this topic

Performance

AlienVault USM

AlienVault USM 7.3
Based on 3 answers
With the latest release of AlienVault USM overall performance has not been an issue. We have noticed single source events per second does not scale well with the overall system. 2,000eps on a vmware system with a single source produces delays of up to an hour for us. Pages, reporting and even raw log searches are rather quick though.
Anonymous | TrustRadius Reviewer

Arcsight Enterprise Security Manager (ESM)

No score
No answers yet
No answers on this topic

Support Rating

AlienVault USM

AlienVault USM 7.3
Based on 28 answers
The support we received from alienvault was excellent. They went above and beyond in making sure everything was working as it needed to be. They REALLY want their product implementation to be a success and our security goals be achieved. They are like a member of our security team.
Anonymous | TrustRadius Reviewer

Arcsight Enterprise Security Manager (ESM)

Arcsight Enterprise Security Manager (ESM) 7.6
Based on 3 answers
If you go for platinum support, it's good as you have priority for support. They will take remote control of your machines and troubleshoot. Also, they arrange requirement SEM depending on the issue.
Anonymous | TrustRadius Reviewer

In-Person Training

AlienVault USM

AlienVault USM 4.5
Based on 1 answer
I did not have any experience with "in person" training directly. The free online classes offered for a half a day are based on the actual training offered. These little teasers are very good and well worth your time to learn a few quick and dirty ways of getting more information from your SIEM
Anonymous | TrustRadius Reviewer

Arcsight Enterprise Security Manager (ESM)

No score
No answers yet
No answers on this topic

Online Training

AlienVault USM

AlienVault USM 8.5
Based on 6 answers
It was very well organized and helpful in using the product to the fullest extent. The instructor allowed time for folks who were involved with managed services to receive tuning tips in order to better support their customers. In addition, the course materials were automatically updated when the new version came out.
Anonymous | TrustRadius Reviewer

Arcsight Enterprise Security Manager (ESM)

No score
No answers yet
No answers on this topic

Implementation Rating

AlienVault USM

AlienVault USM 6.4
Based on 39 answers
AlienVault USM was a very simple to implement and get up and running. We started with a trial version and had that up and going within an hour of receiving email instructions from the sales engineer. We never had to contact support to get the system up and going. It was extremely easy to convert over to a full license once we started with a paid version.
Anonymous | TrustRadius Reviewer

Arcsight Enterprise Security Manager (ESM)

No score
No answers yet
No answers on this topic

Alternatives Considered

AlienVault USM

Splunk's ES is a paid add-on on top of an already pricey product. Finding a MSSP that supports Splunk and isn't a 6 figure annual commitment seems unlikely. LogRhythm did not have a cloud-based solution when we were considering SIEMs. Fantastic product though and have a good MSSP base.Devo did not have a MSSP partner base when we looked. Their product is fantastic too.AlienVault USM has good partners to choose from as well as an affordable cloud model, that's why we chose it.
Anonymous | TrustRadius Reviewer

Arcsight Enterprise Security Manager (ESM)

We are currently using Elastic search as well for better management of our devices and to keep all the loopholes filled that have been created around the non-upgraded version of Arcsight Enterprise Manager. Elastic searches have the latest mechanism to fetch logs and correlated data, as well as process them in a more useful way.
Jatin Rai | TrustRadius Reviewer

Scalability

AlienVault USM

AlienVault USM 6.3
Based on 3 answers
The AlienVault USM is not very scalable. Some scalability can be achieved by installing additional sensors, but this only offers 500eps per sensor and is still overall limited by the installation type of VM or physical. We have also noticed the EPS (events per second) is rated overall and not towards a single source. A single source on a very healthy VMware partition tops out at 2,000eps for us, no matter how we configure it. Maybe this is a problem of the 5.2 release?
Anonymous | TrustRadius Reviewer

Arcsight Enterprise Security Manager (ESM)

No score
No answers yet
No answers on this topic

Return on Investment

AlienVault USM

  • Once you hit the 150 asset mark, you have to jump to their unlimited license. There is no middle ground. We were only 10 or so assets above the 150 so we had to chose to either not monitor those assets or pay the price of the upgrade.
  • AlienVault brings all the information to one place which makes it much quicker to track down problems.
Anonymous | TrustRadius Reviewer

Arcsight Enterprise Security Manager (ESM)

  • A few years ago this would have been the best buy on the market but with applications like Splunk I'd say its not giving you as much ROI.
  • Still does the job and gives us a positive ROI as we bought this over 6 years ago.
Anonymous | TrustRadius Reviewer

Screenshots

Arcsight Enterprise Security Manager (ESM)

Pricing Details

AlienVault USM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

AlienVault USM Editions & Modules

Edition
Essentials$1,0751
Standard$1,6951
Premium$2,5951
  1. per month
Additional Pricing Details

Arcsight Enterprise Security Manager (ESM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Arcsight Enterprise Security Manager (ESM) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

AlienVault USM
7.6
Arcsight Enterprise Security Manager (ESM)
7.5

Likelihood to Renew

AlienVault USM
6.5
Arcsight Enterprise Security Manager (ESM)

Usability

AlienVault USM
6.9
Arcsight Enterprise Security Manager (ESM)

Reliability and Availability

AlienVault USM
6.4
Arcsight Enterprise Security Manager (ESM)

Performance

AlienVault USM
7.3
Arcsight Enterprise Security Manager (ESM)

Support Rating

AlienVault USM
7.3
Arcsight Enterprise Security Manager (ESM)
7.6

In-Person Training

AlienVault USM
4.5
Arcsight Enterprise Security Manager (ESM)

Online Training

AlienVault USM
8.5
Arcsight Enterprise Security Manager (ESM)

Implementation Rating

AlienVault USM
6.4
Arcsight Enterprise Security Manager (ESM)

Scalability

AlienVault USM
6.3
Arcsight Enterprise Security Manager (ESM)

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