What users are saying about
5 Ratings
1 Rating
5 Ratings
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Score 8 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Altitude

  • Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
  • Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
  • Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
  • Offers the possibility to save interaction outcomes and present them in monitoring and reports.
  • Cannot replace a corporate PBX.
Anonymous | TrustRadius Reviewer

Nectar Desk

I would recommend Nectar Desk if you are going to launch it across an entire organization. By launching for only one department, it has been extremely difficult to not have the connectivity we want across the entire company.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Altitude
9.7
Nectar Desk
9.2
Agent dashboard
Altitude
9.0
Nectar Desk
9.0
Validate callers
Altitude
10.0
Nectar Desk
10.0
Outbound response
Altitude
10.0
Nectar Desk
9.0
Call forwarding
Altitude
10.0
Nectar Desk
10.0
Click-to-call (CTC)
Altitude
9.0
Nectar Desk
10.0
Warm transfer
Altitude
10.0
Nectar Desk
10.0
Predictive dialing
Altitude
10.0
Nectar Desk
9.0
Interactive voice response
Altitude
10.0
Nectar Desk
10.0
REST APIs
Altitude
9.0
Nectar Desk
9.0
Call scripts
Altitude
10.0
Nectar Desk
9.0
Call tracking
Altitude
10.0
Nectar Desk
9.0
Multichannel integration
Altitude
10.0
Nectar Desk
8.0
CRM software integration
Altitude
9.0
Nectar Desk
8.0

Workforce Optimization (WFO)

Altitude
9.6
Nectar Desk
8.6
Inbound call routing
Altitude
10.0
Nectar Desk
9.0
Omnichannel inbound routing
Altitude
10.0
Nectar Desk
8.0
Recording
Altitude
10.0
Nectar Desk
9.0
Quality management
Altitude
9.0
Nectar Desk
9.0
Call analytics
Altitude
8.0
Nectar Desk
8.0
Historical reporting
Altitude
10.0
Nectar Desk
8.0
Live reporting
Altitude
10.0
Nectar Desk
9.0
Customer interaction analytics
Altitude
Nectar Desk
9.0

Pros

Altitude

  • Predictive outbound
  • Offers a reliable CRM-lite option
  • GDPR platform module
  • Customizable reports
  • Powerful IVR flows with many options
  • Web-based management and agent applications available
Anonymous | TrustRadius Reviewer

Nectar Desk

  • Customizing Multiple Ring Groups: Allows for different call routing options depending on what phone number is dialed by a caller
  • Agent Login Tracking & Analytics: I can see minute by minute details of my team's login status and better understand how they're using their time
  • IVR Set Up: I can set up and edit/change IVR settings with the click of a few buttons, it's super easy!
  • Call History Tracking: I can easily filter and view all calls for the day to see what was inbound vs outbound, how many calls were handled by each agent, how many calls were missed, how many were outside of business hours, what the dispositions for each call were, and MORE. The Call History analytics are GREAT.
Anonymous | TrustRadius Reviewer

Cons

Altitude

  • User interface
  • Offers no direct access to its database
  • Support responsiveness could be better
Anonymous | TrustRadius Reviewer

Nectar Desk

  • When a caller becomes assigned to an agent, SMS notifications are only sent to that agent. This is difficult for our call center manager to monitor if the team is handling all SMS replies efficiently and effectively.
  • Because Nectar Desk is a chrome-based calling software, we are limited in accessing the platform. Due to the ongoing pandemic, this presented a challenge in making sure that all agents' at-home computers were capable of running the software.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Altitude

Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.
Anonymous | TrustRadius Reviewer

Nectar Desk

No answers on this topic

Return on Investment

Altitude

  • Reliable prediction improves productivity
  • Multichannel integration offers an all-in-one solution
  • Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
  • Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)
Anonymous | TrustRadius Reviewer

Nectar Desk

  • As the marketing agency that implemented this software for a client, we have 100% insight into call performance. Our client previously throughout random numbers, was always guessing on his team's performance, and now we have actual insight into how the intake team is truly performing—we know 100% of the inbound calls they make, how many outbound calls are made in a day, and how much time is spent 'idle'. This has allowed our client to hire the appropriate number of call center staff based on actual data and has allowed us to shift our marketing budget to focus on driving the right callers.
Anonymous | TrustRadius Reviewer

Screenshots

Altitude

Pricing Details

Altitude

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nectar Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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