Alvaria Workforce vs. Klaus
Alvaria Workforce vs. Klaus
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alvaria Workforce | N/A | Alvaria Workforce (formerly Aspect Workforce Management), is a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call center or branch locations, and desktop analytics for monitoring and analyzing discrete actions like employee keystrokes and application usage. The Basic, Advanced, and Enterprise tiers include… | N/A | |
Klaus | N/A | High-growth companies can use Klaus to improve their customer support quality. Improved CSAT & efficiency metrics after the first month of usage. Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. Actionable metrics to track quality and identify issues as they arise. 90% time saved compared to doing reviews manually using spreadsheets. Built by support folks for support folks, Klaus offers a 360°… | $0 Up to 10 conversation reviews per week |
Alvaria Workforce | Klaus | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Both plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews | ||||||||||||||
More Pricing Information |
Alvaria Workforce | Klaus | |
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Top Pros |
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Top Cons |
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Alvaria Workforce | Klaus | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alvaria Workforce | Klaus | |
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Likelihood to Recommend | 9.0 (8 ratings) | - (0 ratings) |
Likelihood to Renew | 8.6 (5 ratings) | - (0 ratings) |
Usability | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (1 ratings) | - (0 ratings) |
Alvaria Workforce | Klaus | |
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Likelihood to Recommend | Alvaria, Inc (Aspect Software + Noble Systems) | Klaus No answers on this topic |
Pros | Alvaria, Inc (Aspect Software + Noble Systems) | Klaus No answers on this topic |
Cons | Alvaria, Inc (Aspect Software + Noble Systems) | Klaus No answers on this topic |
Likelihood to Renew | Alvaria, Inc (Aspect Software + Noble Systems) | Klaus No answers on this topic |
Usability | Alvaria, Inc (Aspect Software + Noble Systems) | Klaus No answers on this topic |
Support Rating | Alvaria, Inc (Aspect Software + Noble Systems) | Klaus No answers on this topic |
Implementation Rating | Alvaria, Inc (Aspect Software + Noble Systems) | Klaus No answers on this topic |
Alternatives Considered | Alvaria, Inc (Aspect Software + Noble Systems) | Klaus No answers on this topic |
Return on Investment | Alvaria, Inc (Aspect Software + Noble Systems) | Klaus No answers on this topic |
ScreenShots | Klaus Screenshots |