What users are saying about
3 Ratings
3 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

Amity

  • For success teams that are siloed, with a large stack to manage; it works amazingly
  • Or small teams
  • For Teams that may have a lot of revenue targets, it's hard
Janielle Loken | TrustRadius Reviewer

Dataminr

For any news editor, Dataminr is a must. It is the only platform I have used which I would 100 percent recommend to anyone who needs constant access and notification to all that is going on in the world's media.Various other platforms provide information, but Dataminr collates all these other platforms together into one easy to use interface. It is remarkably quick to check Dataminr after receiving a desktop or email notification and find out what is going on regarding a specific subject. As a news editor, I am required to manage a news team that produces copy for breaking stories, and Dataminr allows me to find news and commission it faster than any other platform I have previously used.
Billy Hawkins | TrustRadius Reviewer

Feature Rating Comparison

Security

Amity
8.0
Dataminr
Role-based user permissions
Amity
8.0
Dataminr

Platform & Infrastructure

Amity
9.5
Dataminr
API
Amity
10.0
Dataminr
Integration with Salesforce.com
Amity
9.0
Dataminr

Customer Data Extraction / Integration

Amity
9.0
Dataminr
Product usage
Amity
9.0
Dataminr
Help desk / support tickets
Amity
9.0
Dataminr

Customer Success Management

Amity
9.0
Dataminr
Customer profiles
Amity
10.0
Dataminr
Automated workflow
Amity
9.0
Dataminr
Internal collaboration
Amity
8.0
Dataminr
Customer health scoring
Amity
10.0
Dataminr
Customer segmentation
Amity
8.0
Dataminr

CSM Reporting & Analytics

Amity
8.0
Dataminr
Customer health trends
Amity
6.0
Dataminr
Engagement analytics
Amity
9.0
Dataminr
Revenue forecasting
Amity
7.0
Dataminr
Dashboards
Amity
10.0
Dataminr

Pros

Amity

  • Service
  • Data mapping
  • Displays data
Janielle Loken | TrustRadius Reviewer

Dataminr

  • Collating various sources into one interface makes keeping track of breaking news remarkably easy.
  • The live update feature means updates from breaking stories are fed directly to the consumer. This means users do not have to go out their way to find out every last detail of a story, and can instead use their time writing the story.
Billy Hawkins | TrustRadius Reviewer

Cons

Amity

  • Some times it's too much customization
  • Better ways to take care of upsells
Janielle Loken | TrustRadius Reviewer

Dataminr

  • Setting up Dataminr can be relatively obtuse. Although basic functions are easy to use, the more in-depth aspects require research and training to use correctly.
  • Topics are very broad, which can be a negative at times. It would be useful to have 'football' as a topic rather than 'sport', for instance.
Billy Hawkins | TrustRadius Reviewer

Support Rating

Amity

No score
No answers yet
No answers on this topic

Dataminr

Dataminr 9.0
Based on 1 answer
Connection issues/downtime occur but they are rare and generally quickly fixed. There are frequent seminars and tutorials to teach the platform. This is an excellent decision from the company and has made me more willing to learn how to use Dataminr correctly. As a result of this, I use the platform more than I would have if I had been forced to learn everything myself.
Billy Hawkins | TrustRadius Reviewer

Alternatives Considered

Amity

Amity understands that we need more than views to manage a cuatomer... you have to have a CRM.
Janielle Loken | TrustRadius Reviewer

Dataminr

Before using Dataminr we did not use a similar platform, with stories discovered by simply crawling the web (TweetDeck/Reddit/news sites, etc). Because of this, Dataminr has been a game-changer for us and has revolutionized the way we have worked since it was introduced. Being able to completely remove one aspect of the job (searching for news) has increased productivity in all other areas.
Billy Hawkins | TrustRadius Reviewer

Return on Investment

Amity

  • Faster churn indicators
Janielle Loken | TrustRadius Reviewer

Dataminr

  • Since starting to use Dataminr, our traffic has vastly increased. Though not entirely to thank for the growth, Dataminr has played a role in talkSPORT.com's ComScore increasing by 150 percent over the past 18 months.
  • Increased traffic is partly due to producing more content, and Dataminr has directly led to discovering a number of stories we previously would have missed.
Billy Hawkins | TrustRadius Reviewer

Screenshots

Pricing Details

Amity

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Dataminr

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Add comparison