Get Amity (discontinued) vs. Dataminr Pulse

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Get Amity (discontinued)
Score 9.2 out of 10
Small Businesses (1-50 employees)
Amity was a customer success software designed to sense changes in customer health or rhythms, recommend the right actions and measure effectiveness. The software is discontinued.N/A
Dataminr Pulse
Score 9.0 out of 10
N/A
Dataminr Pulse is a Real-Time Event and Risk Detection solution for businesses, public sector, and news organization, that leverages AI to give users early indication of business-critical information about risks to people, a brand, and physical and virtual assets – so the user can respond with speed and confidence. For news, Dataminr's AI platform delivers real-time news analytics, that detects global events by processing billions of public data inputs per day in a wide range of formats and…
$15,000
per year
Pricing
Get Amity (discontinued)Dataminr Pulse
Editions & Modules
No answers on this topic
Dataminr
$15,000
per year
Offerings
Pricing Offerings
Get Amity (discontinued)Dataminr Pulse
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Get Amity (discontinued)Dataminr Pulse
Top Pros
Top Cons
Features
Get Amity (discontinued)Dataminr Pulse
Security
Comparison of Security features of Product A and Product B
Get Amity (discontinued)
8.0
1 Ratings
9% below category average
Dataminr Pulse
-
Ratings
Role-based user permissions8.01 Ratings00 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Get Amity (discontinued)
9.5
1 Ratings
10% above category average
Dataminr Pulse
-
Ratings
API10.01 Ratings00 Ratings
Integration with Salesforce.com9.01 Ratings00 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
Get Amity (discontinued)
9.0
1 Ratings
4% above category average
Dataminr Pulse
-
Ratings
Product usage9.01 Ratings00 Ratings
Help desk / support tickets9.01 Ratings00 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
Get Amity (discontinued)
9.0
1 Ratings
8% above category average
Dataminr Pulse
-
Ratings
Customer profiles10.01 Ratings00 Ratings
Automated workflow9.01 Ratings00 Ratings
Internal collaboration8.01 Ratings00 Ratings
Customer health scoring10.01 Ratings00 Ratings
Customer segmentation8.01 Ratings00 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
Get Amity (discontinued)
8.0
1 Ratings
3% below category average
Dataminr Pulse
-
Ratings
Customer health trends6.01 Ratings00 Ratings
Engagement analytics9.01 Ratings00 Ratings
Revenue forecasting7.01 Ratings00 Ratings
Dashboards10.01 Ratings00 Ratings
Best Alternatives
Get Amity (discontinued)Dataminr Pulse
Small Businesses
Intercom
Intercom
Score 8.7 out of 10

No answers on this topic

Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Qualys TruRisk Platform
Qualys TruRisk Platform
Score 8.3 out of 10
Enterprises
Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.8 out of 10
SailPoint Identity Platform
SailPoint Identity Platform
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Get Amity (discontinued)Dataminr Pulse
Likelihood to Recommend
9.0
(1 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Get Amity (discontinued)Dataminr Pulse
Likelihood to Recommend
Discontinued Products
  • For success teams that are siloed, with a large stack to manage; it works amazingly
  • Or small teams
  • For Teams that may have a lot of revenue targets, it's hard
Read full review
Dataminr
For any news editor, Dataminr is a must. It is the only platform I have used which I would 100 percent recommend to anyone who needs constant access and notification to all that is going on in the world's media. Various other platforms provide information, but Dataminr collates all these other platforms together into one easy to use interface. It is remarkably quick to check Dataminr after receiving a desktop or email notification and find out what is going on regarding a specific subject. As a news editor, I am required to manage a news team that produces copy for breaking stories, and Dataminr allows me to find news and commission it faster than any other platform I have previously used.
Read full review
Pros
Discontinued Products
  • Service
  • Data mapping
  • Displays data
Read full review
Dataminr
  • Collating various sources into one interface makes keeping track of breaking news remarkably easy.
  • The live update feature means updates from breaking stories are fed directly to the consumer. This means users do not have to go out their way to find out every last detail of a story, and can instead use their time writing the story.
Read full review
Cons
Discontinued Products
  • Some times it's too much customization
  • Better ways to take care of upsells
Read full review
Dataminr
  • Setting up Dataminr can be relatively obtuse. Although basic functions are easy to use, the more in-depth aspects require research and training to use correctly.
  • Topics are very broad, which can be a negative at times. It would be useful to have 'football' as a topic rather than 'sport', for instance.
Read full review
Support Rating
Discontinued Products
No answers on this topic
Dataminr
Connection issues/downtime occur but they are rare and generally quickly fixed. There are frequent seminars and tutorials to teach the platform. This is an excellent decision from the company and has made me more willing to learn how to use Dataminr correctly. As a result of this, I use the platform more than I would have if I had been forced to learn everything myself.
Read full review
Alternatives Considered
Discontinued Products
Amity understands that we need more than views to manage a cuatomer... you have to have a CRM.
Read full review
Dataminr
Before using Dataminr we did not use a similar platform, with stories discovered by simply crawling the web (TweetDeck/Reddit/news sites, etc). Because of this, Dataminr has been a game-changer for us and has revolutionized the way we have worked since it was introduced. Being able to completely remove one aspect of the job (searching for news) has increased productivity in all other areas.
Read full review
Return on Investment
Discontinued Products
  • Faster churn indicators
Read full review
Dataminr
  • Since starting to use Dataminr, our traffic has vastly increased. Though not entirely to thank for the growth, Dataminr has played a role in talkSPORT.com's ComScore increasing by 150 percent over the past 18 months.
  • Increased traffic is partly due to producing more content, and Dataminr has directly led to discovering a number of stories we previously would have missed.
Read full review
ScreenShots

Get Amity (discontinued) Screenshots

Screenshot of Amity provides a single, shared, customizable database for all of the accounts, subscriptions, and relationships you manage.Screenshot of Make better-informed decisions with comprehensive account and people profiles that were purpose-built for customer success teams.Screenshot of To understand the entire customer lifecycle, Amity combines data from your application, website, and mobile apps with data locked in your billing, CRM, email, marketing, and support ticket systems.Screenshot of Amity can automatically collect customer interactions so you won’t have to waste time switching to other applications.Screenshot of You’ll never be surprised because Amity provides real time insights that are tailor-made for your business.Screenshot of SmartPlaybooks™ enables your team to provide the right action at the right time.