What users are saying about
21 Ratings
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Score 7.9 out of 101
7 Ratings
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Score 8 out of 101

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Likelihood to Recommend

Aspect Workforce Management

I would say Aspect is less appropriate with smaller businesses or businesses with a smaller amount of clients. Aspect is really useful if you have a lot of customers and employees as you have to schedule the employee breaks and time off around the business needs. A lot of smaller businesses don't need that ability since they might not have the demanding customers like a lot of larger companies would have.
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Compeat

Compeat is very well suited for large, sit down dining restaurants and can be too much for smaller scale establishments.
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Pros

  • Long range forecasting as well as forecasting using multiple models.
  • Schedule Testing - Being able to test your current or proposed schedules against various forecasts.
  • Real-Time Tracking, a lot of insight is given around if an agent was available and when.
Jason Reaves profile photo
  • It is a reliable accounting system, I like the fact that all transactions are recorded and not possible to change it after it is posted.
  • Inventory is very useful and you can scan items to help with the counting.
  • DSR are pulled automatically from our POS System
  • Bank Reconciliation is pretty easily be done and the bank extract can be imported into the system, Compeat matches transaction automatically.
Leandro Utrera de Paula profile photo

Cons

  • Due to the level of detail offered via statistics this program can become overwhelming for new users and especially upper management who just needs to see the highlights.
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  • Even though they say they have an AR function - it is basically useless. It's more geared toward house accounts at the restaurant level than true AR.
  • Their support started off great and were very responsive until a year or so ago. Now you are lucky if you get a response in a few days.
  • Some functions are pretty old school, but they keep saying improvements are coming. Have been saying that for four years now.....
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Likelihood to Renew

Aspect Workforce Management8.5
Based on 6 answers
If I were in a position to use this type of software again, Aspect would be at the top of my list. The biggest factors I would consider would be the size and culture of the call center where it would be used.
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Usability

Aspect Workforce Management8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood profile photo
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Support

Aspect Workforce Management8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
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Implementation

Aspect Workforce Management9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
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Alternatives Considered

One of the primary reason why we selected Aspect eWFM solution was because of the scenario based modeling functionality. In other solutions (such as IEX, Blue Pumpin..etc) this functionality is not available. In our industry it was critical to be able to use scenario based modeling and quickly react the call volume spikes.
FERENC CSATLÓS; MBA, PMP profile photo
For now, I can tell that Restaurant365 has a better platform and online access, but the Inventory side is what keeps us with Compeat. As is Compeat we can use the machine to scan our inventory and upload it automatically to the system. Unfortunately, Restaurant365 does not have this feature and that why we do not plan to change it for now.
Leandro Utrera de Paula profile photo

Return on Investment

  • The workforce management team was able to decrease the cycle time forecasting, staffing and scheduling staff; resulted in higher employee engagement
  • The scenario based planning enabled us to develop a more accurate call volume forecast thus staffing the contact centers appropriately; approximately $500k savings realized in labor expenses (reduced FTE headcount, while meeting the same level of service level measures)
  • Improved customer experience due to staffing the call center properly (answered 80 percent of our calls within 20 seconds)
FERENC CSATLÓS; MBA, PMP profile photo
  • We have Compeat for a long time, so the cost, in the beginning, was not as today, so for our business, the system helped in how we control the cost that is 25% to 30% of our expenses.
  • The daily control of Paid Outs / Cash deposits helps us to identify fraud and reduce it.
  • It is pretty easy to process vendor payments, that reduce the time from our Corporate employee processing checks.
Leandro Utrera de Paula profile photo

Pricing Details

Aspect Workforce Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Compeat

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details