What users are saying about

Aspect Workforce Management

20 Ratings
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Score 7.7 out of 101

Compeat

4 Ratings
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Score 8.5 out of 101

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Likelihood to Recommend

Aspect Workforce Management

Aspect Workforce Management works well in both small and large contact center environments. Administration of the product is relatively simple and straight forward, allowing for less downtime and improved system issue turnaround time
Jason Reaves profile photo

Compeat

If you own a restaurant that includes a considerable inventory/invoicing processing, I would say that Compeat would work great for your business. Compeat helps to have an organized follow up on multiple location companies. If you have a small business I would say that Compeat will not be the best solution for your business, because it is an expensive accounting system.
Leandro Utrera de Paula profile photo

Pros

  • Scenario based forecasting and staffing models (one of the primary reason why we replaced IEX tool)
  • Communication, alerts to end users; ability to set up text message functions when end users schedule is impacted
  • Ease of use
FERENC CSATLÓS; MBA, PMP profile photo
  • It is a reliable accounting system, I like the fact that all transactions are recorded and not possible to change it after it is posted.
  • Inventory is very useful and you can scan items to help with the counting.
  • DSR are pulled automatically from our POS System
  • Bank Reconciliation is pretty easily be done and the bank extract can be imported into the system, Compeat matches transaction automatically.
Leandro Utrera de Paula profile photo

Cons

  • Back office support. Aspect needs to expand its product offerings to back office (processing) integration (forecasting and staffing)
  • Ability to combine forecasting and staffing capabilities for front office (call centers) and back office (processing) units.
  • Seamless integration with non-aspect phone systems (such as Avaya, Cisco, ...), call recording systems (Nice, Etalk...etc) and other non-Aspect solutions
FERENC CSATLÓS; MBA, PMP profile photo
  • Support I pretty good, but somehow very expense to be used, and sometimes the system " has" problems that you need to contact it.
  • Inventory can be diff to manage if you do not have well-trained employees in the restaurant.
  • They increased the price for new licenses if we open new locations this will be one of the problems we will have.
Leandro Utrera de Paula profile photo

Likelihood to Renew

Aspect Workforce Management8.5
Based on 6 answers
- Support staff is knowledge and react quickly to client needs- The Aspect team is always looking to improve their products; collect voice of the customer information and incorporate it into their product development.
FERENC CSATLÓS; MBA, PMP profile photo
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Usability

Aspect Workforce Management8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood profile photo
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Support

Aspect Workforce Management8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
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Implementation

Aspect Workforce Management9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
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Alternatives Considered

One of the primary reason why we selected Aspect eWFM solution was because of the scenario based modeling functionality. In other solutions (such as IEX, Blue Pumpin..etc) this functionality is not available. In our industry it was critical to be able to use scenario based modeling and quickly react the call volume spikes.
FERENC CSATLÓS; MBA, PMP profile photo
For now, I can tell that Restaurant365 has a better platform and online access, but the Inventory side is what keeps us with Compeat. As is Compeat we can use the machine to scan our inventory and upload it automatically to the system. Unfortunately, Restaurant365 does not have this feature and that why we do not plan to change it for now.
Leandro Utrera de Paula profile photo

Return on Investment

  • The workforce management team was able to decrease the cycle time forecasting, staffing and scheduling staff; resulted in higher employee engagement
  • The scenario based planning enabled us to develop a more accurate call volume forecast thus staffing the contact centers appropriately; approximately $500k savings realized in labor expenses (reduced FTE headcount, while meeting the same level of service level measures)
  • Improved customer experience due to staffing the call center properly (answered 80 percent of our calls within 20 seconds)
FERENC CSATLÓS; MBA, PMP profile photo
  • We have Compeat for a long time, so the cost, in the beginning, was not as today, so for our business, the system helped in how we control the cost that is 25% to 30% of our expenses.
  • The daily control of Paid Outs / Cash deposits helps us to identify fraud and reduce it.
  • It is pretty easy to process vendor payments, that reduce the time from our Corporate employee processing checks.
Leandro Utrera de Paula profile photo

Pricing Details

Aspect Workforce Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Compeat

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details