Likelihood to Recommend I already recommend Brightflag to anyone and everyone who processes invoices. There is a lot of information and data that comes on these invoices, and having a system that streamlines the information in one place has been extremely useful for a department that is a cost center and needs a quick way to justify every spend.
Read full review Time recording and time entry are such a massive and universal pain point for all timekeepers. All timekeepers perform this task on an almost daily basis. Anything that speeds up or eases that task is worth its weight in gold. Even if a timekeeper is working on a project that is billed on a fixed fee we still need accurate time entries to ensure that we are meeting our own profitability objectives.
Read full review Pros Easy interface Amazing customer service Measurable impact on bottom line Read full review Timers: IntApp Time's timer functions are well thought out and meet the esoteric needs of different timekeeper's styles Integration: IntApp Time integrates well with our accounting systems. IntApp Time has been a reliable application for us. Users perfer the IntApp Time interface to other products. Read full review Cons More bespoke flags More benchmarking data Read full review Interface could be updated (appears outdated) Having multiple timers open in one screen to start and stop projects fluidly Better mobile app time keeping Read full review Usability Super easy to set up and use. The interface is intuitive, but it's worth spending some time getting used to seeing where the different "file cabinets" are located. I recommend having one person dedicated to the day-to-day management of the platform (separate from the reviewers and approvers), someone who just manages to upload the invoices, setting up new vendors, liaising with BF Support, but cross-training everyone who uses it on the broad functions.
Read full review Support Rating Customer support is spectacular. Probably the single best quality of this product. They are quick to respond, quick to troubleshoot, and quick to offer suggestions on workarounds for things that might still be in the works (or unique to us). That level of agility and can-do attitude is what I needed in a partner like this.
Read full review Alternatives Considered There are three competitors to Intapp Time that I know of, and have looked at, but it's been years. Those competitors are Element55, Aderant Found Time and Smart Time. Every time I compared any of those products to the current version of Intapp Time then Intapp Time came out on top. Element 55 seemed have a bit of a clunky interface when I last looked. Aderant Found Time seemed like a limited success at copying Intapp Time; the software itself seemed a little burdensome, both on the client and the back end.
Read full review Return on Investment ROI has been superb: saw a 30% drop in legal spend (based on invoice amount) due to catching items that shouldn't have been charged or charges that exceeded agreed-upon caps. Being able to add prior years' invoices to the system has been incredible since it allows for internal benchmarking and YoY comparison reporting. Read full review Obviously, time capture for billing is a vital function. At this time we believe IntApp Time is best of the breed in this regard, though competition is coming. Recording timekeeping is something all timekeepers hate. IntApp time doesn't do as much as it potentially could to ease this pain, using predictive algorithms for example. For timekeepers who are diligent, IntApp time provides all the tools necessary to record and closely manage worked time, its primary functionality. Read full review ScreenShots