C2 ITSM vs. Zendesk Suite
C2 ITSM vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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C2 ITSM | Mid-Size Companies (51-1,000 employees) | C2 is an integrated IT service management software designed for organizations. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating ticketing. C2 delivers enterprise service management solutions for either on-premise or cloud installation. It boasts fast configuration and onboarding to facilitate software transition without touching a single line of code or living in fear of the next upgrade. The web-based solution aims… | $44 per month per user | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | $6,000 per installation | Optional | ||||||||||||||
Additional Details | Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. | — | ||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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C2 ITSM | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
C2 ITSM | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
C2 ITSM | Zendesk Suite | |
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Likelihood to Recommend | Sherweb No answers on this topic | Zendesk |
Pros | Sherweb No answers on this topic | Zendesk |
Cons | Sherweb No answers on this topic | Zendesk |
Likelihood to Renew | Sherweb No answers on this topic | Zendesk |
Usability | Sherweb No answers on this topic | Zendesk |
Reliability and Availability | Sherweb No answers on this topic | Zendesk |
Performance | Sherweb No answers on this topic | Zendesk |
Support Rating | Sherweb No answers on this topic | Zendesk |
Online Training | Sherweb No answers on this topic | Zendesk |
Implementation Rating | Sherweb No answers on this topic | Zendesk |
Alternatives Considered | Sherweb No answers on this topic | Zendesk |
Return on Investment | Sherweb No answers on this topic | Zendesk |
ScreenShots | C2 ITSM Screenshots | Zendesk Suite Screenshots |