CARET Legal vs. Elite 3E

Well-suited to a small to midsized law firm setting. Would also recommend for management seek easy ways to keep track of a large volume of business and to track which staff are doing what. The software isn't the best suited for running a lot of complex reports--we can obtain simple information in the reports, but sometimes we find ourselves pulling certain data from Zola and working with it in other software environments instead.

Incentivized

Timekeeping is good, but the report output could be better. The interface is much better than it used to be.

Incentivized

• Provide me with instant list of assignments.
• Easily record billable hours.
• Monitor the work of colleagues whom I supervise.

Incentivized

• Tracks time
• Separates billable and nonbillable hours
• Separates by Matters and clients

Incentivized

• The email integration feature has never consistently worked.
• I can't toggle easily between viewing all time and just my time, have to use the filters.
• Pulling reports to capture certain notes/details not perfected yet.

Incentivized

• Users have reported that they have more reporting capability in other software.
• The upgrade process is very time-consuming.
• Sometimes slow.

Incentivized

We seem to get the answers that we are looking for rather quickly.

Incentivized

I didn't have the ultimate decision-making power to choose Zola. Clio was more expensive and may have offered a more robust platform, but with some options we didn't need. Westlaw was good for case management, but we would have likely still needed separate software to patch together something like Zola. Zola support isn't that great, but we rarely need it.

Incentivized

We experienced a better ROI with 3E and the timeline made more sense.

Incentivized

• Collections have been better overall.
• Verifying staff work has been made much easier, potentially leading to more efficiencies.
• The software itself is costly.

Incentivized

• Better capability than it's predecessor.
• Makes business run smoother.

Incentivized