ChatBeacon vs. Chatbox

ChatBeacon

3 Reviews and Ratings

Chatbox

2 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ChatBeacon	Score 9.0 out of 10	N/A	ChatBeacon (formerly SightMax) is a live chat tool from SmartMax Software headquartered in Tulsa, Oklahoma.	N/A
Chatbox	Score 10.0 out of 10	N/A	Chatbox is a live chat tool that aims to allow teams to personalize messaging at scale via automation. Chatbox connects an company's existing data and systems with messaging technologies in order to enable results-oriented conversations across texting, chat and social channels. According to the vendor, Chatbox’s Instant Apps are currently being used by Oracle Intelligence Bots platform, and facilitate the use of rich, structured data within messaging flows, to help create on-demand, personalized…	N/A

Pricing

ChatBeacon

Chatbox

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
ChatBeacon	Chatbox
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

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More Pricing Information

Community Pulse
	ChatBeacon	Chatbox
Top Pros	Pro Easy to install Pro Install and configure Pro Easy for customers	Pro System in order Pro Ease of use

Best Alternatives
	ChatBeacon	Chatbox
Small Businesses	Gist Score 9.6 out of 10	Gist Score 9.6 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	ChatBeacon	Chatbox
Likelihood to Recommend	6.0 (1 ratings)	- (0 ratings)
Support Rating	8.0 (1 ratings)	- (0 ratings)

User Testimonials
	ChatBeacon	Chatbox
Likelihood to Recommend	SmartMax Software ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea Incentivized Verified User Anonymous Read full review	Chatbox No answers on this topic
Pros	SmartMax Software Easy to install and configure. Easy for customers to use. Incentivized Verified User Anonymous Read full review	Chatbox No answers on this topic
Cons	SmartMax Software ChatBeacon is just SightMax with a fresh coat of paint. The entire agent UI is remarkably worse than SightMax. Incentivized Verified User Anonymous Read full review	Chatbox No answers on this topic
Support Rating	SmartMax Software Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support! Incentivized Verified User Anonymous Read full review	Chatbox No answers on this topic
Alternatives Considered	SmartMax Software Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern. We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing. Incentivized Verified User Anonymous Read full review	Chatbox No answers on this topic
Return on Investment	SmartMax Software Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit. Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes. Incentivized Verified User Anonymous Read full review	Chatbox No answers on this topic
ScreenShots