Webex Contact Center vs. Stratifyd
Webex Contact Center vs. Stratifyd
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
Stratifyd | N/A | Stratifyd enables companies to capture customer sentiment for every interaction and turn it into actionable business intelligence within an executive-level dashboard. The vendor says companies worldwide use Stratifyd to improve customer experiences, increase customer acquisition and retention, build better products, and drive revenue. Stratifyd is an AI platform that predicts human intent by analyzing structured and unstructured data from… | N/A |
Webex Contact Center | Stratifyd | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Webex Contact Center | Stratifyd | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Webex Contact Center | Stratifyd | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | Stratifyd | |
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Likelihood to Recommend | 8.5 (23 ratings) | 8.0 (1 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Webex Contact Center | Stratifyd | |
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Likelihood to Recommend | Cisco | Stratifyd, Inc. |
Pros | Cisco | Stratifyd, Inc. |
Cons | Cisco | Stratifyd, Inc. |
Alternatives Considered | Cisco | Stratifyd, Inc. No answers on this topic |
Return on Investment | Cisco | Stratifyd, Inc. |
ScreenShots | Webex Contact Center Screenshots | Stratifyd Screenshots |