What users are saying about
6 Ratings
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Score 8.1 out of 100
4 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Cisco Webex Experience Management

[Cisco] Webex Experience Management is suited ideally in these places 1. Greenfield Opportunities 2. Measuring Customer journey's throughout the customer lifecycle and seeing where the optimal service fails or needs improvement[Cisco] Webex Experience is NOT suited in scenarios where 1. Customer has invested in Medallia or Qualtrics and is happy using them. The incentive to make the change is not tangible and having to retrain and relaunch using a new tool seems to be not sellable.
Badri Sampath | TrustRadius Reviewer

InMoment

InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Cisco Webex Experience Management
InMoment
10.0
Survey templates
Cisco Webex Experience Management
InMoment
10.0
Themes
Cisco Webex Experience Management
InMoment
10.0
Custom logo/branding
Cisco Webex Experience Management
InMoment
10.0

Survey Content

Cisco Webex Experience Management
InMoment
10.0
Changes to live survey
Cisco Webex Experience Management
InMoment
10.0
Question design help
Cisco Webex Experience Management
InMoment
10.0
Multiple question types
Cisco Webex Experience Management
InMoment
10.0

Survey Logic

Cisco Webex Experience Management
InMoment
10.0
Survey logic flexibility
Cisco Webex Experience Management
InMoment
10.0

Survey Reporting & Analytics

Cisco Webex Experience Management
InMoment
10.0
Response tracking
Cisco Webex Experience Management
InMoment
10.0
Data export
Cisco Webex Experience Management
InMoment
10.0
Standard reports
Cisco Webex Experience Management
InMoment
10.0
Custom reports
Cisco Webex Experience Management
InMoment
10.0
Analytics
Cisco Webex Experience Management
InMoment
10.0

Survey Administration & Security

Cisco Webex Experience Management
InMoment
10.0
Access controls
Cisco Webex Experience Management
InMoment
10.0
Compliance
Cisco Webex Experience Management
InMoment
10.0

Survey Distribution

Cisco Webex Experience Management
InMoment
10.0
Vendor-offered crowdsourcing
Cisco Webex Experience Management
InMoment
10.0
Respondent restrictions
Cisco Webex Experience Management
InMoment
10.0

Pros

Cisco Webex Experience Management

  • They allow us to create surveys based on our current need or projects.
  • Their dashboards are customizable from user to user.
Anonymous | TrustRadius Reviewer

InMoment

  • Houses all of our information in one convenient location that everyone at any time can access
  • Praise and coach our employees on customer service
  • Problem solve using the reporting tools such as add criterion to narrow down on specific points of interest. I love how detailed the reports can be, it really takes the guess work out of problem solving
Anonymous | TrustRadius Reviewer

Cons

Cisco Webex Experience Management

  • Integrated Reporting including Contact Center
  • Ability to see real time monitoring of a Survey Campaign
  • Campaign Orchestration Engine for Outbound
Badri Sampath | TrustRadius Reviewer

InMoment

  • I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails.
Anonymous | TrustRadius Reviewer

Usability

Cisco Webex Experience Management

Cisco Webex Experience Management 8.2
Based on 1 answer
No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps
Badri Sampath | TrustRadius Reviewer

InMoment

No score
No answers yet
No answers on this topic

Support Rating

Cisco Webex Experience Management

Cisco Webex Experience Management 8.2
Based on 1 answer
Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.
Badri Sampath | TrustRadius Reviewer

InMoment

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Webex Experience Management

[Cisco] Webex Experience Management integrated with Contact Center is a key differentiator rather than having standalone evaluation tools like Qualtrics which are managed by the Marketing team. Contact Center feedback should be managed by a solution that integrates tightly and not by marketing teams as the feedback from the marketing campaigns don't effectively close the feedback loop for actionable intelligence within the contact center and is lost.
Badri Sampath | TrustRadius Reviewer

InMoment

No answers on this topic

Return on Investment

Cisco Webex Experience Management

  • We have been able to show that an improved Member Satisfaction score often leads to cost savings and deeper share of wallet.
  • We have been able to survey our members throughout the lifetime of their relationship with us and gage their overall satisfaction.
Anonymous | TrustRadius Reviewer

InMoment

  • Our Guest Care dept. became more efficient and productive overnight when we adopted the InMoment systems. Too many hours of tedious work was being done internally to track and report trends. The guest was taken care of but the root of the problem was solved. InMoment provides us with the tools needed to do so which boosts sales.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Webex Experience Management

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Experience Management Editions & Modules

Edition
FREE$01
BASIC$252
STANDARD$503
PREMIUM$1004
EASY12 ¢5
ENTERPRISE$5006
  1. Per Month / 50 Responses / 1 user
  2. Per Month / 200 Responses / 2 users
  3. Per Month / 500 Responses / 2 users
  4. Per Month / 1000 Responses / 4 users
  5. Per Response / Unlimited users
  6. Customized Usage Packages
Additional Pricing Details

InMoment

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

InMoment Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Webex Experience Management
8.7
InMoment
10.0

Usability

Cisco Webex Experience Management
8.2
InMoment

Support Rating

Cisco Webex Experience Management
8.2
InMoment

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