What users are saying about
34 Ratings
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Top Rated
1935 Ratings
34 Ratings
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Score 3.6 out of 100

HubSpot Marketing Hub

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Top Rated
1935 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

  • HubSpot Marketing Hub ranks higher in 6 feature sets: Email & Online Marketing, Lead Management, Campaign Management, Social Media Marketing, Reporting & Analytics, Platform & Infrastructure

Email & Online Marketing

3.7

ClickDimensions

37%
8.4

HubSpot Marketing Hub

84%
HubSpot Marketing Hub ranks higher in 9/9 features

WYSIWYG email editor

5.1
51%
8 Ratings
8.2
82%
331 Ratings

Dynamic content

3.7
37%
10 Ratings
8.4
84%
331 Ratings

Ability to test dynamic content

1.6
16%
10 Ratings
8.3
83%
308 Ratings

Landing pages

1.6
16%
10 Ratings
8.1
81%
361 Ratings

A/B testing

3.6
36%
10 Ratings
8.4
84%
285 Ratings

Mobile optimization

2.1
21%
10 Ratings
8.7
87%
352 Ratings

Email deliverability reporting

4.0
40%
18 Ratings
8.7
87%
697 Ratings

List management

5.6
56%
9 Ratings
8.5
85%
363 Ratings

Triggered drip sequences

6.1
61%
9 Ratings
8.5
85%
275 Ratings

Lead Management

4.7

ClickDimensions

47%
8.2

HubSpot Marketing Hub

82%
HubSpot Marketing Hub ranks higher in 4/4 features

Lead nurturing

6.8
68%
9 Ratings
8.4
84%
354 Ratings

Lead scoring and grading

5.0
50%
9 Ratings
7.8
78%
325 Ratings

Data quality management

3.0
30%
8 Ratings
8.2
82%
331 Ratings

Automated sales alerts and tasks

4.0
40%
7 Ratings
8.1
81%
299 Ratings

Campaign Management

2.5

ClickDimensions

25%
8.1

HubSpot Marketing Hub

81%
HubSpot Marketing Hub ranks higher in 2/2 features

Calendaring

4.0
40%
5 Ratings
7.9
79%
305 Ratings

Event/webinar marketing

1.0
10%
6 Ratings
8.2
82%
251 Ratings

Social Media Marketing

5.5

ClickDimensions

55%
8.3

HubSpot Marketing Hub

83%
HubSpot Marketing Hub ranks higher in 2/2 features

Social sharing and campaigns

8.0
80%
3 Ratings
8.2
82%
341 Ratings

Social profile integration

3.1
31%
3 Ratings
8.4
84%
331 Ratings

Reporting & Analytics

2.6

ClickDimensions

26%
8.2

HubSpot Marketing Hub

82%
HubSpot Marketing Hub ranks higher in 3/3 features

Dashboards

2.0
20%
9 Ratings
8.3
83%
365 Ratings

Standard reports

2.0
20%
9 Ratings
8.3
83%
361 Ratings

Custom reports

3.8
38%
7 Ratings
8.0
80%
324 Ratings

Platform & Infrastructure

4.4

ClickDimensions

44%
7.8

HubSpot Marketing Hub

78%
HubSpot Marketing Hub ranks higher in 4/6 features

API

1.0
10%
5 Ratings
8.0
80%
252 Ratings

Role-based workflow & approvals

1.0
10%
5 Ratings
8.6
86%
280 Ratings

Customizability

2.5
25%
7 Ratings
8.2
82%
302 Ratings

Integration with Salesforce.com

7.0
70%
2 Ratings
7.7
77%
228 Ratings

Integration with Microsoft Dynamics CRM

7.1
71%
10 Ratings
6.9
69%
98 Ratings

Integration with SugarCRM

8.0
80%
2 Ratings
7.1
71%
93 Ratings

Attribute Ratings

  • HubSpot Marketing Hub is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
  • ClickDimensions and HubSpot Marketing Hub are tied in 1 area: Likelihood to Renew

Likelihood to Recommend

2.0

ClickDimensions

20%
10 Ratings
8.7

HubSpot Marketing Hub

87%
653 Ratings

Likelihood to Renew

9.0

ClickDimensions

90%
1 Rating
9.0

HubSpot Marketing Hub

90%
372 Ratings

Usability

5.0

ClickDimensions

50%
3 Ratings
8.7

HubSpot Marketing Hub

87%
106 Ratings

Availability

ClickDimensions

N/A
0 Ratings
9.1

HubSpot Marketing Hub

91%
50 Ratings

Performance

ClickDimensions

N/A
0 Ratings
8.9

HubSpot Marketing Hub

89%
34 Ratings

Support Rating

1.0

ClickDimensions

10%
4 Ratings
8.5

HubSpot Marketing Hub

85%
168 Ratings

In-Person Training

ClickDimensions

N/A
0 Ratings
9.1

HubSpot Marketing Hub

91%
8 Ratings

Online Training

ClickDimensions

N/A
0 Ratings
9.1

HubSpot Marketing Hub

91%
26 Ratings

Implementation Rating

ClickDimensions

N/A
0 Ratings
7.3

HubSpot Marketing Hub

73%
98 Ratings

Product Scalability

ClickDimensions

N/A
0 Ratings
7.3

HubSpot Marketing Hub

73%
7 Ratings

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

HubSpot Marketing Hub

CRM is fantastic, easy to use, and allows for the flexibility to get clients in, keep top of mind, and get deals out. Email ability is seamless, with a click, you can stay in front of customers. Linq integration is wonderful. The paper cards (and the box of them that we always have after an event) are GONE!
Arcoma L. Lambert | TrustRadius Reviewer

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

HubSpot Marketing Hub

  • All-in-one software - the main thing HubSpot does well is the breadth of functionality.
  • Easy of use - personally, I find it more intuitive than Marketo, which is the other MAP that I know well.
  • Ads - I like that we can drill down on ads by channel, ad group, campaign, and even create and see performance data at each level.
Joe Kevens | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

HubSpot Marketing Hub

  • While Hubspot has added some collaborative tools, I think this could improve. I'd like to see more options to comment on emails and ways of being able to share out changes as well as approval channels.
  • The ability to update ads via the calendar is pretty cumbersome. There's no good way to bulk edit or update. You have go into each one individually.
  • Real time edits would be nice. If you have multiple people working on the same thing, you'll get kicked out and your changes might not be saved.
Chris Gomez, SPHR | TrustRadius Reviewer

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ClickDimensions Editions & Modules

Additional Pricing Details

HubSpot Marketing Hub

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

$50 per month

HubSpot Marketing Hub Editions & Modules

Edition
Pro$8901
Enterprise$3,2002
Starter$503
Free$04
  1. per month (includes 2,000 contacts)
  2. per month (includes 10,000 contacts)
  3. per month (includes 1,000 contacts)
  4. per month
Additional Pricing Details

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

HubSpot Marketing Hub

HubSpot Marketing Hub 9.0
Based on 372 answers
Our business relies on the HubSpot platform to manage our marketing, sales and CRM processes. HubSpot marketing automation helps us define our activities and streamlines them in a cohesive and efficient way. Without HubSpot, we will have to revert to the 'old way' of doing everything with a variety of disparate systems.
Arun C Devan | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

HubSpot Marketing Hub

HubSpot Marketing Hub 8.7
Based on 106 answers
While there are some frustrating things that pop up unexpectedly ("wait... I can't do X?"), I have found HubSpot to be easy to use and extremely helpful to my daily work. The documentation is really good, and when it's not helpful, the support staff have been amazing.
Lauren Camacci | TrustRadius Reviewer

Reliability and Availability

ClickDimensions

No score
No answers yet
No answers on this topic

HubSpot Marketing Hub

HubSpot Marketing Hub 9.1
Based on 50 answers
They have had issues with system availability over the course of days. Sometimes the system is unusable, other times updates simply take a long time to show up. It's better now but, from a reliaibility standpoint, HubSpot is not Salesforce.com yet. Still great software though.
Joe Rando | TrustRadius Reviewer

Performance

ClickDimensions

No score
No answers yet
No answers on this topic

HubSpot Marketing Hub

HubSpot Marketing Hub 8.9
Based on 34 answers
With all the new features in HubSpot, the system can get a tad slow sometimes... That said, most of the time it is lightning fast and I have no problems. Because most of the integrations are API, they silently work in the background. I have not had trouble with lag due to HubSpot integration
Carah Counts | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

HubSpot Marketing Hub

HubSpot Marketing Hub 8.5
Based on 168 answers
During the few times I've needed it, HS support has been accessible, helpful and efficient. Often rolling up their sleeves to make changes for you as opposed to leaving you with a list of instructions to decipher on your own.
David Pye | TrustRadius Reviewer

In-Person Training

ClickDimensions

No score
No answers yet
No answers on this topic

HubSpot Marketing Hub

HubSpot Marketing Hub 9.1
Based on 8 answers
I did the 2-day classroom at HubSpot's corporate office in Cambridge. First off, it was amazing to see their corporate office in general. They have such a cool office environment. But it was also great to have the ability to learn in a workshop format with other HubSpot users and meet my Account Manager/ Inbound Marketing Consultant in person.
Carah Counts | TrustRadius Reviewer

Online Training

ClickDimensions

No score
No answers yet
No answers on this topic

HubSpot Marketing Hub

HubSpot Marketing Hub 9.1
Based on 26 answers
I went through Inbound Marketing University in 2006. Great training and helped my transition from traditional (outbound) marketing to inbound marketing that I've been able to apply to a number of businesses from wastewater and water reuse, to professional services and SaaS. Share information of value to build awareness and trust. Answer customers' questions in a transparent way to generate more qualified leads. Understand the difference between a marketing qualified lead and a sales qualified lead and put together a lead nurturing program. Your sales and marketing efforts will see significant ROI.
Tom Smith | TrustRadius Reviewer

Implementation Rating

ClickDimensions

No score
No answers yet
No answers on this topic

HubSpot Marketing Hub

HubSpot Marketing Hub 7.3
Based on 98 answers
My biggest piece of advice for those who are implementing Hubspot is that you need to devote the time up front and learn how to use the product. Once you learn how to use Hubspot, it will be much more effective as well as much easier to use in the long run
Andrew Driscoll | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

HubSpot Marketing Hub

In comparison to any other tool on the market, HubSpot [Marketing Hub] is the best. It's easy to use, has a more substantial brand presence, and is trusted by a large number of small and medium-sized businesses. It just made sense to us to integrate the sales and marketing tools in HubSpot [Marketing Hub] rather than using third parties. We chose HubSpot Marketing Hub as the best brand to define our customer journey.
Roshni Rahman | TrustRadius Reviewer

Scalability

ClickDimensions

No score
No answers yet
No answers on this topic

HubSpot Marketing Hub

HubSpot Marketing Hub 7.3
Based on 7 answers
HubSpot is addressing this more and more. Currently you can assign tasks to designated sales teams, which grow as you grow. They've added free baseline products for those just getting started. These and more contribute to the scalability of HubSpot - so I gave it an 8 and am hoping for more in the future!
Jessica McCann | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

HubSpot Marketing Hub

  • HubSpot has helped us increased our lead generation.
  • HubSpot has allowed us to continue to grow our customer base without having to spend a ton of marketing dollars on advertising.
  • HubSpot has allowed our company to standardize our process and bring the company onto one platform for sales and marketing.
Heather Robinette, MBA | TrustRadius Reviewer

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