What users are saying about
Top Rated
289 Ratings
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Top Rated
2030 Ratings
Top Rated
289 Ratings
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Score 8.7 out of 100

HubSpot CRM

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Top Rated
2030 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Project Management

    7.9

    ClickUp

    79%

    HubSpot CRM

    Feature Set Not Supported
    N/A
    ClickUp ranks higher in 12/12 features

    Task Management

    9.1
    91%
    52 Ratings
    N/A
    0 Ratings

    Resource Management

    7.1
    71%
    17 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.7
    77%
    39 Ratings
    N/A
    0 Ratings

    Scheduling

    7.8
    78%
    18 Ratings
    N/A
    0 Ratings

    Workflow Automation

    6.8
    68%
    15 Ratings
    N/A
    0 Ratings

    Team Collaboration

    8.3
    83%
    52 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    8.5
    85%
    38 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    9.0
    90%
    33 Ratings
    N/A
    0 Ratings

    Document Management

    7.4
    74%
    46 Ratings
    N/A
    0 Ratings

    Email integration

    7.0
    70%
    12 Ratings
    N/A
    0 Ratings

    Mobile Access

    7.8
    78%
    15 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    7.9
    79%
    37 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    5.9

    ClickUp

    59%

    HubSpot CRM

    Feature Set Not Supported
    N/A
    ClickUp ranks higher in 1/1 features

    Project & financial reporting

    5.9
    59%
    10 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    ClickUp

    Feature Set Not Supported
    N/A
    8.1

    HubSpot CRM

    81%
    HubSpot CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.9
    89%
    644 Ratings

    Workflow management

    N/A
    0 Ratings
    8.3
    83%
    623 Ratings

    Territory management

    N/A
    0 Ratings
    7.3
    73%
    184 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.3
    83%
    595 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    8.5
    85%
    632 Ratings

    Contract management

    N/A
    0 Ratings
    7.9
    79%
    185 Ratings

    Quote & order management

    N/A
    0 Ratings
    8.0
    80%
    397 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.7
    87%
    608 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.4
    74%
    186 Ratings

    Customer Service & Support

    ClickUp

    Feature Set Not Supported
    N/A
    7.6

    HubSpot CRM

    76%
    HubSpot CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.8
    78%
    390 Ratings

    Call center management

    N/A
    0 Ratings
    7.4
    74%
    339 Ratings

    Help desk management

    N/A
    0 Ratings
    7.5
    75%
    361 Ratings

    Marketing Automation

    ClickUp

    Feature Set Not Supported
    N/A
    8.7

    HubSpot CRM

    87%
    HubSpot CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.6
    86%
    550 Ratings

    Email marketing

    N/A
    0 Ratings
    8.8
    88%
    546 Ratings

    CRM Project Management

    ClickUp

    Feature Set Not Supported
    N/A
    7.9

    HubSpot CRM

    79%
    HubSpot CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.3
    83%
    569 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    7.3
    73%
    267 Ratings

    Reporting

    N/A
    0 Ratings
    8.2
    82%
    532 Ratings

    CRM Reporting & Analytics

    ClickUp

    Feature Set Not Supported
    N/A
    8.1

    HubSpot CRM

    81%
    HubSpot CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    7.7
    77%
    449 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.3
    83%
    553 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.2
    82%
    542 Ratings

    Customization

    ClickUp

    Feature Set Not Supported
    N/A
    7.8

    HubSpot CRM

    78%
    HubSpot CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.4
    84%
    568 Ratings

    Custom objects

    N/A
    0 Ratings
    8.3
    83%
    476 Ratings

    Scripting environment

    N/A
    0 Ratings
    6.3
    63%
    133 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.3
    83%
    369 Ratings

    Security

    ClickUp

    Feature Set Not Supported
    N/A
    8.6

    HubSpot CRM

    86%
    HubSpot CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.7
    87%
    469 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.5
    85%
    514 Ratings

    Social CRM

    ClickUp

    Feature Set Not Supported
    N/A
    7.9

    HubSpot CRM

    79%
    HubSpot CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    7.9
    79%
    376 Ratings

    Social engagement

    N/A
    0 Ratings
    7.9
    79%
    372 Ratings

    Integrations with 3rd-party Software

    ClickUp

    Feature Set Not Supported
    N/A
    8.1

    HubSpot CRM

    81%
    HubSpot CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.5
    85%
    411 Ratings

    Compensation management

    N/A
    0 Ratings
    7.7
    77%
    245 Ratings

    Platform

    ClickUp

    Feature Set Not Supported
    N/A
    7.2

    HubSpot CRM

    72%
    HubSpot CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.2
    72%
    479 Ratings

    Attribute Ratings

    • ClickUp is rated higher in 2 areas: Usability, Support Rating
    • HubSpot CRM is rated higher in 1 area: Likelihood to Renew
    • ClickUp and HubSpot CRM are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.6

    ClickUp

    86%
    52 Ratings
    8.6

    HubSpot CRM

    86%
    679 Ratings

    Likelihood to Renew

    9.0

    ClickUp

    90%
    1 Rating
    9.3

    HubSpot CRM

    93%
    7 Ratings

    Usability

    9.0

    ClickUp

    90%
    6 Ratings
    8.8

    HubSpot CRM

    88%
    581 Ratings

    Support Rating

    9.3

    ClickUp

    93%
    53 Ratings
    8.2

    HubSpot CRM

    82%
    19 Ratings

    Implementation Rating

    ClickUp

    N/A
    0 Ratings
    9.1

    HubSpot CRM

    91%
    10 Ratings

    Likelihood to Recommend

    ClickUp

    I personally really like ClickUp. It can be set up to different project management styles, such as Agile. You can work in sprints and other scenarios. I feel it's a very versatile software platform that allows for lots of customization for different organization types. We even use it for product support cases that come in through our CMSs.
    Anonymous | TrustRadius Reviewer

    HubSpot CRM

    Hubspot is an investment for any company- but depending on which package, bundle, or a la carte options you upgrade to, you can adjust purchases to best fit your business. Having Marketing Pro and Starter levels of Sales and Operations has given us the opportunity to seamlessly generate data to make informed decisions on how to improve business practices. Marketing is able to report and present useful statics on campaigns, social media posts, as well as forms utilized across the company. I highly recommend at least giving HubSpot a trial run to see if it can better your business practices.
    Chelsey Oliver | TrustRadius Reviewer

    Pros

    ClickUp

    • This software organizes and categorizes different projects in an excellent manner. It allows color-coding of different categories of a project as main headers with subtasks underneath
    • It allows sorting and filtration of tasks with priority. This enables the project team to work on urgent tasks first
    • It supports mass editing of projects. This is achieved through the selection of multiple project lines, changing their due date, setting their priority and performing other modifications at the same time
    Judy Hellen | TrustRadius Reviewer

    HubSpot CRM

    • Allows a business to track the journey of a new lead, from beginning to activation
    • Users within the business can easily track progress of mutual clients or leads
    • The HubSpot CRM also comes with Hubspot Support, whereby if a user is unsure of how to use a tool, they can seek support to ensure they can optimize their use of the tool(s).
    Dan Jamison | TrustRadius Reviewer

    Cons

    ClickUp

    • List Templates - They have list templates, but the due dates get all mixed up whenever you use them. Right now you have to set specific dates and when you create the list using the template, you just set the first start date and all the other dates get moved according to that first date. However, usually I care more about the LAST due date, not the first. Also, they don't skip weekends or anything. I wish there was a way to set the due dates as "Day 1, Day 2" etc. and to have them skip weekends when they are created.
    • Sharing Settings - They've kind of fixed this but before you could only control privacy access on the space level. Now you can set it on anything, however, there isn't a way to share lists, projects, or tasks with clients without them creating a login. They are planning to have this fixed soon though
    • Documents and Files - You can easily attach files to tasks or lists, which is great. I would like it if you could also have an area where you could have files that pertain to the whole project, or the whole space, without having to be put in a specific list or task.
    McKay Salisbury | TrustRadius Reviewer

    HubSpot CRM

    • There should be more control over who can change "Contact Owner" and "Original Contact Owner" (right now anyone has permission/access to make these changes).
    • HubSpot should allow more than one contact to have the same email address (for purposes of adding a 2nd contact to a company with a general email address).
    • There should be some additional categories with logging a call (ex. "Call Outcome" - line is busy, disconnected, out of service, etc.).
    Mindy Kleinman | TrustRadius Reviewer

    Pricing Details

    ClickUp

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per month per seat

    ClickUp Editions & Modules

    Edition
    Free$0.00
    Unlimited$9.00 ($5.00)2
    Business$19.00 ($12.00)2
    Business Plus$29.00 ($19.00)2
    EnterpriseContact Sales
    1. none
    2. per member per month (annual contract pricing)
    3. none
    Additional Pricing Details

    HubSpot CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 Per Month [Unlimited Users]

    HubSpot CRM Editions & Modules

    Edition
    Free Forever$01
    CRM Bundle$502
    1. Per Month [Unlimited Users]
    2. per month
    Additional Pricing Details

    Likelihood to Renew

    ClickUp

    ClickUp 9.0
    Based on 1 answer
    We are pleased with using ClickUp and it's cost effectiveness. We are very likely to stick with ClickUp.
    Ravinder Gupta | TrustRadius Reviewer

    HubSpot CRM

    HubSpot CRM 9.3
    Based on 7 answers
    Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
    Greg Linnemanstons | TrustRadius Reviewer

    Usability

    ClickUp

    ClickUp 9.0
    Based on 6 answers
    With previous tools we used, we had to conduct a fairly extensive onboarding process with any new employees we hired. ClickUp is so simple to use that we really only need a 30-minute meeting to show new employees how to use it and they're off to the races. The drag/drop function is nearly universal which makes it extremely easy to move things around and stay organized.
    Brittany Bartoli | TrustRadius Reviewer

    HubSpot CRM

    HubSpot CRM 8.8
    Based on 581 answers
    I came from Salesforce which was so big that it became "white noise" in my day to day interactions. I often ignored a lot of workflows as their process became unnecessary in my day to work. HubSpot is great because everything is well laid out and defined. There's no "white noise within the HubSpot platform. I have my specific area of focus and I live there.
    Brad Pendleton | TrustRadius Reviewer

    Support Rating

    ClickUp

    ClickUp 9.3
    Based on 53 answers
    ClickUp provides all the support you need over email. The customer service is excellent. I didn't interact with the support team too much as there was rarely an issue that I needed help with. However, when I did need help they were excellent.
    Anonymous | TrustRadius Reviewer

    HubSpot CRM

    HubSpot CRM 8.2
    Based on 19 answers
    I love the HubSpot support team - they have always been fantastic to work with and extremely helpful. Whether it's via chat or an email, I never wait long for a response and they don't just "answer the question." They dig deep with you when figuring out a solution, and make sure to give you all the information you need to ensure you're ready to go.
    Sereena Schneider (LION) | TrustRadius Reviewer

    Implementation Rating

    ClickUp

    No score
    No answers yet
    No answers on this topic

    HubSpot CRM

    HubSpot CRM 9.1
    Based on 10 answers
    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Greg Linnemanstons | TrustRadius Reviewer

    Alternatives Considered

    ClickUp

    For the first few years, ClickUp was a bit green and all over the place. It was a bit of a mess at first but now they've really finessed their process, UI and UX and it looks great. The biggest solution they provided was a better price point with larger solutions for feature sets.
    Jay Miller | TrustRadius Reviewer

    HubSpot CRM

    It's simply much better than them. It updates all the time and it integrates with pretty much anything else that you might need in the web to run your business effectively. It has so many features stacked together in one app, from emails to texts to calls to data to everything!
    Christos Socratous | TrustRadius Reviewer

    Return on Investment

    ClickUp

    • Has increased the project management performance
    • Has [allowed] us to organize day to day work in a better way thanks to its workload views
    • Has allowed us to increase clients interest and participation in the projects allowing us to invite them to the account limiting the access to only their projects
    Anonymous | TrustRadius Reviewer

    HubSpot CRM

    • ROI may take time to achieve if your business is small.
    • Helps organize the deals in the best way, one cannot miss on follow ups.
    • Lot of effort is saved on planning communication related to deals.
    • All data is organized well.
    Nandkumar Bhujbal | TrustRadius Reviewer

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