What users are saying about
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 6 reviews and ratings
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.1 out of 100
Based on 20 reviews and ratings
Feature Set Ratings
Data Center Backup
ConnectWise Recover (formerly Continuum)
Feature Set Not Supported
N/A
8.8
Tivoli Storage Manager
88%
Tivoli Storage Manager ranks higher in 11/11 features
Tivoli Storage Manager ranks higher in 11/11 features
Universal recovery
N/A
0 Ratings
10.0
100%
1 Rating
Live recovery
N/A
0 Ratings
9.3
93%
3 Ratings
Recovery verification
N/A
0 Ratings
9.0
90%
1 Rating
Business application protection
N/A
0 Ratings
3.0
30%
1 Rating
Multiple backup destinations
N/A
0 Ratings
10.0
100%
2 Ratings
Incremental backup identification
N/A
0 Ratings
10.0
100%
2 Ratings
Deduplication and file compression
N/A
0 Ratings
10.0
100%
2 Ratings
Management dashboard
N/A
0 Ratings
8.0
80%
2 Ratings
Platform support
N/A
0 Ratings
7.2
72%
3 Ratings
Retention options
N/A
0 Ratings
10.0
100%
3 Ratings
Encryption
N/A
0 Ratings
10.0
100%
2 Ratings
Attribute Ratings
- Tivoli Storage Manager is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
8.9
ConnectWise Recover (formerly Continuum)
89%
2 Ratings
9.0
Tivoli Storage Manager
90%
3 Ratings
Likelihood to Renew
ConnectWise Recover (formerly Continuum)
N/A
0 Ratings
1.0
Tivoli Storage Manager
10%
1 Rating
Support Rating
7.0
ConnectWise Recover (formerly Continuum)
70%
2 Ratings
8.3
Tivoli Storage Manager
83%
4 Ratings
Likelihood to Recommend
ConnectWise Recover (formerly Continuum)
Continuum is well suited for an MSP who has several clients running backups. Everyone knows how important backups are. Having Continuum Recover helps eliminate the need for a full-time employee to check backups. Backups can take a long time to check daily manually, but Continuum Recover helps eliminate that need.
Information System Analyst
Nasco HealthcareInformation Technology and Services, 11-50 employees
Tivoli Storage Manager
Tivoli does well running file-level backups, but Exchange is clunky and restores are really hard. With no SharePoint agent, if you use SharePoint you will need another product like AvePoint DocAve. The web-based GUI console is MUCH improved over earlier versions, but you will still need to be a command-line guru to make Tivoli do everything, and local (node) config files still rule. This product was originally ported from Unix and retains may of its 'nix roots.
Information Technology Specialist
Michigan Supreme CourtGovernment Administration, 201-500 employees
Pros
ConnectWise Recover (formerly Continuum)
- The platform offers a powerful feature set that includes block-level backup, granular file recovery, and more.
- Not only we are able to recover data from our customers, but we're also able to backup and continue business operations whether a single or an entire server goes down.
- All our server and desktop patching is properly managed and tested.
Data Engineering - Business Intelligence
Galileo Financial TechnologiesFinancial Services, 201-500 employees
Tivoli Storage Manager
- The concept of "forever incremental" is very appealing to my understanding of how backups should happen.
- The backups are tuned for fast restores and they sure are fast.
- The media management is very good.

Verified User
Professional in Information Technology
Logistics and Supply Chain Company, 201-500 employeesCons
ConnectWise Recover (formerly Continuum)
- Navigating the user interface can be tricky.
- I look forward to new features coming out this year.
Data Engineering - Business Intelligence
Galileo Financial TechnologiesFinancial Services, 201-500 employees
Tivoli Storage Manager
- I do not see anything at the moment that requires change or adjusting. TSM works great for what we need it to do.
- Note worth mentioning: We never had the opportunity to explore the VM backup functionality, as we are currently using VMware snapshots. This data protection solution came highly recommended to any business environment running VWware / virtualization.

Verified User
Professional in Information Technology
Wholesale Company, 201-500 employeesPricing Details
ConnectWise Recover (formerly Continuum)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Tivoli Storage Manager
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
ConnectWise Recover (formerly Continuum)
No score
No answers yet
No answers on this topic
Tivoli Storage Manager
Tivoli Storage Manager 1.0
Based on 1 answer
Not required, company closed.TSM is not used in my current role at my current job.

Verified User
Professional in Information Technology
Wholesale Company, 201-500 employeesSupport Rating
ConnectWise Recover (formerly Continuum)
ConnectWise Recover (formerly Continuum) 7.0
Based on 2 answers
Support is pretty good. The issue is that they don't have any SLA so they get to you whenever. Though, if you hound them, they usually bump you up in the chain and get back to you. Their techs are fairly knowledgeable. Occasionally the first level support isn't the best, but once it bumps up to the next level, they are good.
Information System Analyst
Nasco HealthcareInformation Technology and Services, 11-50 employees
Tivoli Storage Manager
Tivoli Storage Manager 8.3
Based on 4 answers
The few times we've called for support we eventually got an answer, but it's IBM and a very big company and getting to a support agent is hard.
Information Technology Specialist
Michigan Supreme CourtGovernment Administration, 201-500 employees
Alternatives Considered
ConnectWise Recover (formerly Continuum)
We evaluated Infrascale, and that was a really bad product. When it worked, it was fine. But when it didn't, nobody knew what was going on. Seeing green checkmarks usually means good, but not with Infrascale. You really had to dig into each job to see if they were successful. There was way too much time consumption. That issue is eliminated with Continuum Recover
Information System Analyst
Nasco HealthcareInformation Technology and Services, 11-50 employees
Tivoli Storage Manager
Tivoli no longer has a SharePoint agent, others do. We are looking at a product that is agentless (runs in VMWare) to relieve our staff from installing and maintaining agents on 300 servers.
Information Technology Specialist
Michigan Supreme CourtGovernment Administration, 201-500 employees
Return on Investment
ConnectWise Recover (formerly Continuum)
- Cloud-based replication and recovery.
- Unlimited storage.
- Instant virtualization.
- Low fixed monthly price per protected server or desktop.
Data Engineering - Business Intelligence
Galileo Financial TechnologiesFinancial Services, 201-500 employees
Tivoli Storage Manager
- Simple, care free backups, especially if you do not use tapes and do not have to manage those.
- Very fast restores as the libraries have everything available online.
- Ease of locating the necessary data to restore

Verified User
Professional in Information Technology
Logistics and Supply Chain Company, 201-500 employees