6 Ratings
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Score 8.9 out of 100
20 Ratings
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Score 7.1 out of 100

Feature Set Ratings

    Data Center Backup

    ConnectWise Recover (formerly Continuum)

    Feature Set Not Supported
    N/A
    8.8

    Tivoli Storage Manager

    88%
    Tivoli Storage Manager ranks higher in 11/11 features

    Universal recovery

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Live recovery

    N/A
    0 Ratings
    9.3
    93%
    3 Ratings

    Recovery verification

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Business application protection

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    Multiple backup destinations

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Incremental backup identification

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Deduplication and file compression

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Management dashboard

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Platform support

    N/A
    0 Ratings
    7.2
    72%
    3 Ratings

    Retention options

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Encryption

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Attribute Ratings

    • Tivoli Storage Manager is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.9

    ConnectWise Recover (formerly Continuum)

    89%
    2 Ratings
    9.0

    Tivoli Storage Manager

    90%
    3 Ratings

    Likelihood to Renew

    ConnectWise Recover (formerly Continuum)

    N/A
    0 Ratings
    1.0

    Tivoli Storage Manager

    10%
    1 Rating

    Support Rating

    7.0

    ConnectWise Recover (formerly Continuum)

    70%
    2 Ratings
    8.3

    Tivoli Storage Manager

    83%
    4 Ratings

    Likelihood to Recommend

    ConnectWise Recover (formerly Continuum)

    Continuum is well suited for an MSP who has several clients running backups. Everyone knows how important backups are. Having Continuum Recover helps eliminate the need for a full-time employee to check backups. Backups can take a long time to check daily manually, but Continuum Recover helps eliminate that need.
    Rob Rotundo | TrustRadius Reviewer

    Tivoli Storage Manager

    Tivoli does well running file-level backups, but Exchange is clunky and restores are really hard. With no SharePoint agent, if you use SharePoint you will need another product like AvePoint DocAve. The web-based GUI console is MUCH improved over earlier versions, but you will still need to be a command-line guru to make Tivoli do everything, and local (node) config files still rule. This product was originally ported from Unix and retains may of its 'nix roots.
    Scott Reese | TrustRadius Reviewer

    Pros

    ConnectWise Recover (formerly Continuum)

    • The platform offers a powerful feature set that includes block-level backup, granular file recovery, and more.
    • Not only we are able to recover data from our customers, but we're also able to backup and continue business operations whether a single or an entire server goes down.
    • All our server and desktop patching is properly managed and tested.
    Ananth Ramaswamy | TrustRadius Reviewer

    Tivoli Storage Manager

    • The concept of "forever incremental" is very appealing to my understanding of how backups should happen.
    • The backups are tuned for fast restores and they sure are fast.
    • The media management is very good.
    Anonymous | TrustRadius Reviewer

    Cons

    ConnectWise Recover (formerly Continuum)

    • Navigating the user interface can be tricky.
    • I look forward to new features coming out this year.
    Ananth Ramaswamy | TrustRadius Reviewer

    Tivoli Storage Manager

    • I do not see anything at the moment that requires change or adjusting. TSM works great for what we need it to do.
    • Note worth mentioning: We never had the opportunity to explore the VM backup functionality, as we are currently using VMware snapshots. This data protection solution came highly recommended to any business environment running VWware / virtualization.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    ConnectWise Recover (formerly Continuum)

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Tivoli Storage Manager

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    ConnectWise Recover (formerly Continuum)

    No score
    No answers yet
    No answers on this topic

    Tivoli Storage Manager

    Tivoli Storage Manager 1.0
    Based on 1 answer
    Not required, company closed.TSM is not used in my current role at my current job.
    Anonymous | TrustRadius Reviewer

    Support Rating

    ConnectWise Recover (formerly Continuum)

    ConnectWise Recover (formerly Continuum) 7.0
    Based on 2 answers
    Support is pretty good. The issue is that they don't have any SLA so they get to you whenever. Though, if you hound them, they usually bump you up in the chain and get back to you. Their techs are fairly knowledgeable. Occasionally the first level support isn't the best, but once it bumps up to the next level, they are good.
    Rob Rotundo | TrustRadius Reviewer

    Tivoli Storage Manager

    Tivoli Storage Manager 8.3
    Based on 4 answers
    The few times we've called for support we eventually got an answer, but it's IBM and a very big company and getting to a support agent is hard.
    Scott Reese | TrustRadius Reviewer

    Alternatives Considered

    ConnectWise Recover (formerly Continuum)

    We evaluated Infrascale, and that was a really bad product. When it worked, it was fine. But when it didn't, nobody knew what was going on. Seeing green checkmarks usually means good, but not with Infrascale. You really had to dig into each job to see if they were successful. There was way too much time consumption. That issue is eliminated with Continuum Recover
    Rob Rotundo | TrustRadius Reviewer

    Tivoli Storage Manager

    Tivoli no longer has a SharePoint agent, others do. We are looking at a product that is agentless (runs in VMWare) to relieve our staff from installing and maintaining agents on 300 servers.
    Scott Reese | TrustRadius Reviewer

    Return on Investment

    ConnectWise Recover (formerly Continuum)

    • Cloud-based replication and recovery.
    • Unlimited storage.
    • Instant virtualization.
    • Low fixed monthly price per protected server or desktop.
    Ananth Ramaswamy | TrustRadius Reviewer

    Tivoli Storage Manager

    • Simple, care free backups, especially if you do not use tapes and do not have to manage those.
    • Very fast restores as the libraries have everything available online.
    • Ease of locating the necessary data to restore
    Anonymous | TrustRadius Reviewer

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