5 Ratings
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Score 8.6 out of 100
44 Ratings
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Score 7.8 out of 100

Feature Set Ratings

    Incident and problem management

    ContactPigeon

    Feature Set Not Supported
    N/A
    7.8

    ServiceNow Customer Service Management

    78%
    ServiceNow Customer Service Management ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Expert directory

    N/A
    0 Ratings
    7.6
    76%
    8 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.8
    78%
    8 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    7.2
    72%
    8 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    8.8
    88%
    9 Ratings

    Ticket response

    N/A
    0 Ratings
    7.5
    75%
    9 Ratings

    Self Help Community

    ContactPigeon

    Feature Set Not Supported
    N/A
    7.6

    ServiceNow Customer Service Management

    76%
    ServiceNow Customer Service Management ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    7.7
    77%
    6 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    7.5
    75%
    8 Ratings

    Multi-Channel Help

    ContactPigeon

    Feature Set Not Supported
    N/A
    7.2

    ServiceNow Customer Service Management

    72%
    ServiceNow Customer Service Management ranks higher in 5/5 features

    Customer portal

    N/A
    0 Ratings
    8.2
    82%
    7 Ratings

    IVR

    N/A
    0 Ratings
    6.1
    61%
    5 Ratings

    Social integration

    N/A
    0 Ratings
    5.9
    59%
    6 Ratings

    Email support

    N/A
    0 Ratings
    7.6
    76%
    8 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    8.4
    84%
    7 Ratings

    Attribute Ratings

    • ContactPigeon is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.1

    ContactPigeon

    91%
    3 Ratings
    7.8

    ServiceNow Customer Service Management

    78%
    9 Ratings

    Likelihood to Renew

    9.1

    ContactPigeon

    91%
    1 Rating

    ServiceNow Customer Service Management

    N/A
    0 Ratings

    Usability

    ContactPigeon

    N/A
    0 Ratings
    10.0

    ServiceNow Customer Service Management

    100%
    1 Rating

    Support Rating

    9.1

    ContactPigeon

    91%
    1 Rating
    9.0

    ServiceNow Customer Service Management

    90%
    1 Rating

    Likelihood to Recommend

    ContactPigeon

    It is a platform with all the requisite features to meet the needs of a complete digital marketing campaign: email marketing with countless automation rules, pop-ups that serve as simple sign-ups or even as cross-sell and up-sell tools, push notifications with ready-made templates for vital functions like browse and cart abandonment, the ability to create offsite landing pages, creation of Facebook ads, and much much more. I really can't think of one scenario in which ContactPigeon won't provide solid solutions.
    Makis Paraskevopoulos | TrustRadius Reviewer

    ServiceNow Customer Service Management

    It is well suited for medium to large companies that manage different teams and need to communicate constantly and track progress in a timely manner. It is less suited for small enterprises as it will overwhelm users with the features and functionalities embedded.
    Anonymous | TrustRadius Reviewer

    Pros

    ContactPigeon

    • Customized newsletters with segmentations to target specific customers according to their visits in our website.
    • Landing pages, with [graphics] we create. It creates a special link for every campaign/landing page for use in our advertisements.
    • Pop ups in site. [We] can have pop ups in every page of our site. [We] want [this] in order to inform our customers for extra [discounts] [or] [gifts].
    Anonymous | TrustRadius Reviewer

    ServiceNow Customer Service Management

    • Allows for clear communication between help desk and end users.
    • Provides a clean inventory option for both hardware items and software licenses.
    • Navigation is very intuitive and user friendly.
    • Many reporting features for all levels of the company.
    Anonymous | TrustRadius Reviewer

    Cons

    ContactPigeon

    • The UI is too complex sometimes (hopefully their support is always there for us!)
    Apostolis Lianos | TrustRadius Reviewer

    ServiceNow Customer Service Management

    • Adding in additional chat features would be nice
    • Viewing where you stand in priority
    • Having a way to automate more of the processes
    Anonymous | TrustRadius Reviewer

    Pricing Details

    ContactPigeon

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $198 per month/billed annually

    ContactPigeon Editions & Modules

    Edition
    Standard$198.001
    Pro$385.001
    Enterprise$980.001
    1. per month/billed annually
    Additional Pricing Details

    ServiceNow Customer Service Management

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    ServiceNow Customer Service Management Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    ContactPigeon

    ContactPigeon 9.1
    Based on 1 answer
    I am absolutely happy with their services. For any problem or idea that arises, the support team is there to provide solutions, advise, and even write code for the website.
    Makis Paraskevopoulos | TrustRadius Reviewer

    ServiceNow Customer Service Management

    No score
    No answers yet
    No answers on this topic

    Usability

    ContactPigeon

    No score
    No answers yet
    No answers on this topic

    ServiceNow Customer Service Management

    ServiceNow Customer Service Management 10.0
    Based on 1 answer
    Bottom line is that it does what you need it to do. We've been using Service Now as a ticket managing tool for a few years now. There's really not much it can't do when it comes to recording interactions. It has been nice using inventory tracking for software licenses and hardware as well.
    Anonymous | TrustRadius Reviewer

    Support Rating

    ContactPigeon

    ContactPigeon 9.1
    Based on 1 answer
    It is honestly the best support team I've ever seen, always ready and willing to help.
    Makis Paraskevopoulos | TrustRadius Reviewer

    ServiceNow Customer Service Management

    ServiceNow Customer Service Management 9.0
    Based on 1 answer
    Support has been very good. Any time there has been a real issue, the team has responded very quickly and identified the issue without a lot of repetitive questions that I've seen from other services. There is a great external community and internal knowledge base that covers pretty much anything you need.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    ContactPigeon

    [I] haven't used other [products].
    Anonymous | TrustRadius Reviewer

    ServiceNow Customer Service Management

    ServiceNow is a industry leader as depicted by Gartner. The features and functionality by ServiceNow platform is increasing rapidly with every version release. One of the best tools for customer service. ServiceNow has great product support which help to resolve product issues. Pricing is very competitive as well. So all in all it compares well with every department with competition.
    Veeral Oza | TrustRadius Reviewer

    Return on Investment

    ContactPigeon

    • 25% growth in Email orders (YoY).
    • Higher open rates up to +46%.
    Apostolis Lianos | TrustRadius Reviewer

    ServiceNow Customer Service Management

    • The negative impact for my team is the delay in team completing tickets but not a system issue.
    • A positive impact for my team is we can easily view the status of tickets and the follow-up emails are beneficial to maintain records of tickets.
    • Negative impact is that there is no user job aid or helpful tools for new users.
    Anonymous | TrustRadius Reviewer

    Screenshots

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