ContactPigeon vs. ServiceNow Customer Service Management
ContactPigeon vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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ContactPigeon | Mid-Size Companies (51-1,000 employees) | ContactPigeon is a marketing automation solution for eCommerce. It combines email marketing, dynamic pop-ups, segmentation, automation flows and real-time analytics for marketers to maximize results when it comes to visitor remarketing. It enables eCommerce and B2C businesses to better engage, retain and grow customers with insights into visitor behaviors and automation flows. Get started with templates & recipes Users have pre-built eCommerce automation recipes to nurture, win… | $198 per month/billed annually | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
ContactPigeon | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
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ContactPigeon | ServiceNow Customer Service Management | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ContactPigeon | ServiceNow Customer Service Management | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ContactPigeon | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 10.0 (4 ratings) | 7.4 (6 ratings) |
Likelihood to Renew | 9.1 (1 ratings) | - (0 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | 9.1 (1 ratings) | 9.0 (1 ratings) |
ContactPigeon | ServiceNow Customer Service Management | |
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Likelihood to Recommend | ContactPigeon | ServiceNow |
Pros | ContactPigeon | ServiceNow |
Cons | ContactPigeon | ServiceNow |
Likelihood to Renew | ContactPigeon | ServiceNow No answers on this topic |
Usability | ContactPigeon No answers on this topic | ServiceNow |
Support Rating | ContactPigeon | ServiceNow |
Alternatives Considered | ContactPigeon | ServiceNow |
Return on Investment | ContactPigeon | ServiceNow |
ScreenShots | ContactPigeon Screenshots |