What users are saying about

Cosential vs Square Customer Engagement

Cosential
9 Ratings
Square Customer Engagement
11 Ratings

Cosential

9 Ratings
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Score 8.8 out of 100

Based on 9 reviews and ratings

Square Customer Engagement

11 Ratings
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Score 8.6 out of 100

Based on 11 reviews and ratings

Feature Set Ratings

  • Cosential ranks higher in 3 feature sets: Sales Force Automation, CRM Reporting & Analytics, Security
  • Square Customer Engagement ranks higher in 1 feature set: Platform
  • Cosential and Square Customer Engagement are tied in 1 feature set: CRM Project Management

Sales Force Automation

8.7

Cosential

87%
8.0

Square Customer Engagement

80%
Cosential ranks higher in 5/9 features
Cosential ranks higher in 5/9 features

Customer data management / contact management

10.0
100%
1 Rating
8.0
80%
1 Rating

Workflow management

6.0
60%
1 Rating
8.0
80%
1 Rating

Territory management

9.0
90%
1 Rating
8.0
80%
1 Rating

Opportunity management

10.0
100%
1 Rating
8.0
80%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

10.0
100%
1 Rating
8.0
80%
1 Rating

Interaction tracking

9.0
90%
1 Rating
8.0
80%
1 Rating

Channel / partner relationship management

7.0
70%
1 Rating
8.0
80%
1 Rating

Contract management

N/A
0 Ratings
8.0
80%
1 Rating

Quote & order management

N/A
0 Ratings
8.0
80%
1 Rating

Marketing Automation

7.5

Cosential

75%

Square Customer Engagement

Feature Set Not Supported
N/A
Cosential ranks higher in 2/2 features
Cosential ranks higher in 2/2 features

Lead management

10.0
100%
1 Rating
N/A
0 Ratings

Email marketing

5.0
50%
1 Rating
N/A
0 Ratings

CRM Project Management

8.0

Cosential

80%
8.0

Square Customer Engagement

80%
Square Customer Engagement ranks higher in 2/3 features
Square Customer Engagement ranks higher in 2/3 features

Task management

7.0
70%
1 Rating
8.0
80%
1 Rating

Reporting

9.0
90%
1 Rating
8.0
80%
1 Rating

Billing and invoicing management

N/A
0 Ratings
8.0
80%
1 Rating

CRM Reporting & Analytics

8.7

Cosential

87%
8.0

Square Customer Engagement

80%
Cosential ranks higher in 2/3 features
Cosential ranks higher in 2/3 features

Forecasting

6.0
60%
1 Rating
8.0
80%
1 Rating

Pipeline visualization

10.0
100%
1 Rating
8.0
80%
1 Rating

Customizable reports

10.0
100%
1 Rating
8.0
80%
1 Rating

Customization

7.5

Cosential

75%

Square Customer Engagement

Feature Set Not Supported
N/A
Cosential ranks higher in 2/2 features
Cosential ranks higher in 2/2 features

Custom fields

9.0
90%
1 Rating
N/A
0 Ratings

Custom objects

6.0
60%
1 Rating
N/A
0 Ratings

Security

10.0

Cosential

100%
8.0

Square Customer Engagement

80%
Cosential ranks higher in 2/2 features
Cosential ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
N/A
0 Ratings

Role-based user permissions

10.0
100%
1 Rating
8.0
80%
1 Rating

Social CRM

5.0

Cosential

50%

Square Customer Engagement

Feature Set Not Supported
N/A
Cosential ranks higher in 2/2 features
Cosential ranks higher in 2/2 features

Social data

5.0
50%
1 Rating
N/A
0 Ratings

Social engagement

5.0
50%
1 Rating
N/A
0 Ratings

Integrations with 3rd-party Software

5.0

Cosential

50%

Square Customer Engagement

Feature Set Not Supported
N/A
Cosential ranks higher in 1/1 features
Cosential ranks higher in 1/1 features

Marketing automation

5.0
50%
1 Rating
N/A
0 Ratings

Platform

7.0

Cosential

70%
8.0

Square Customer Engagement

80%
Square Customer Engagement ranks higher in 1/1 features
Square Customer Engagement ranks higher in 1/1 features

Mobile access

7.0
70%
1 Rating
8.0
80%
1 Rating

Attribute Ratings

  • Cosential is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Cosential

100%
1 Rating
9.0

Square Customer Engagement

90%
1 Rating

Usability

8.0

Cosential

80%
1 Rating

Square Customer Engagement

N/A
0 Ratings

Support Rating

8.0

Cosential

80%
1 Rating

Square Customer Engagement

N/A
0 Ratings

Likelihood to Recommend

Cosential

Great for medium and large construction companies that have a specific salesforce.

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Kevin Shaw | TrustRadius Reviewer
Kevin Shaw
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Square Customer Engagement

[Square is well suited for] Any small business / independent contractor with little to medium business flow where a monthly fee just doesn't make sense. If you are performing large transactions or have a lot of business / a lot of people using square readers then an actual flat rate from a bank / provider would likely be a better option.

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Kyle Farago | TrustRadius Reviewer
Kyle Farago
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Pros

Cosential

  • Inputting of companies and leads who may become prospects.
  • Creating specific opportunities for construction projects.
  • Tracking opportunities through the entire sales cycle.
  • Inputting detailed notes and activity by the Sales team.

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Kevin Shaw | TrustRadius Reviewer
Kevin Shaw
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Square Customer Engagement

  • No monthly fees
  • Reasonable per transaction fee
  • Good priced equipment/addons
  • Chip and NFC readers available

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Kyle Farago | TrustRadius Reviewer
Kyle Farago
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Cons

Cosential

  • The open software is somewhat difficult to master as an administrator.
  • Report writing could be more intuitive.
  • The company seems to cater to larger users.

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Kevin Shaw | TrustRadius Reviewer
Kevin Shaw
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Square Customer Engagement

  • Some of the build quality on the peripherals could feel a bit better.
  • Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
  • Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.

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Kyle Farago | TrustRadius Reviewer
Kyle Farago
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Pricing Details

Cosential

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Square Customer Engagement

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Usability

Cosential

Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.

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Kevin Shaw | TrustRadius Reviewer
Kevin Shaw
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Square Customer Engagement

No score
No answers yet
No answers on this topic

Support Rating

Cosential

Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.

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Kevin Shaw | TrustRadius Reviewer
Kevin Shaw
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Square Customer Engagement

No score
No answers yet
No answers on this topic

Alternatives Considered

Cosential

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.

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Kevin Shaw | TrustRadius Reviewer
Kevin Shaw
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Square Customer Engagement

The only other service similar to Square I have any interaction with is PayPal here, it works in a very similar manner, and at the time had the same exact fee schedule. It has the added perk of going directly into your PayPal account if this is a service you use a lot of for your business. It (at the time) did not have any additional readers or peripherals such as NFC or Chip readers, but that may have changed now. Over all I'd say they are pretty close to each other performance wise, but Square has a bigger user base for the card reader specifically.

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Kyle Farago | TrustRadius Reviewer
Kyle Farago
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Return on Investment

Cosential

  • Allowed for common tracking by business developers in different regions.
  • Helped us quantify effort.
  • Provides great reports for management.

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Kevin Shaw | TrustRadius Reviewer
Kevin Shaw
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Square Customer Engagement

  • This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
  • All of my initial equipment was free and there were no startup costs so my return was immediate.
  • The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.

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Kyle Farago | TrustRadius Reviewer
Kyle Farago
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