What users are saying about
9 Ratings
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Score 8.8 out of 100
11 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Cosential

Great for medium and large construction companies that have a specific salesforce.
Kevin Shaw | TrustRadius Reviewer

Square Customer Engagement

[Square is well suited for] Any small business / independent contractor with little to medium business flow where a monthly fee just doesn't make sense. If you are performing large transactions or have a lot of business / a lot of people using square readers then an actual flat rate from a bank / provider would likely be a better option.
Kyle Farago | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Cosential
8.7
Square Customer Engagement
8.0
Customer data management / contact management
Cosential
10.0
Square Customer Engagement
8.0
Workflow management
Cosential
6.0
Square Customer Engagement
8.0
Territory management
Cosential
9.0
Square Customer Engagement
8.0
Opportunity management
Cosential
10.0
Square Customer Engagement
8.0
Integration with email client (e.g., Outlook or Gmail)
Cosential
10.0
Square Customer Engagement
8.0
Interaction tracking
Cosential
9.0
Square Customer Engagement
8.0
Channel / partner relationship management
Cosential
7.0
Square Customer Engagement
8.0
Contract management
Cosential
Square Customer Engagement
8.0
Quote & order management
Cosential
Square Customer Engagement
8.0

Marketing Automation

Cosential
7.5
Square Customer Engagement
Lead management
Cosential
10.0
Square Customer Engagement
Email marketing
Cosential
5.0
Square Customer Engagement

CRM Project Management

Cosential
8.0
Square Customer Engagement
8.0
Task management
Cosential
7.0
Square Customer Engagement
8.0
Reporting
Cosential
9.0
Square Customer Engagement
8.0
Billing and invoicing management
Cosential
Square Customer Engagement
8.0

CRM Reporting & Analytics

Cosential
8.7
Square Customer Engagement
8.0
Forecasting
Cosential
6.0
Square Customer Engagement
8.0
Pipeline visualization
Cosential
10.0
Square Customer Engagement
8.0
Customizable reports
Cosential
10.0
Square Customer Engagement
8.0

Customization

Cosential
7.5
Square Customer Engagement
Custom fields
Cosential
9.0
Square Customer Engagement
Custom objects
Cosential
6.0
Square Customer Engagement

Security

Cosential
10.0
Square Customer Engagement
8.0
Single sign-on capability
Cosential
10.0
Square Customer Engagement
Role-based user permissions
Cosential
10.0
Square Customer Engagement
8.0

Social CRM

Cosential
5.0
Square Customer Engagement
Social data
Cosential
5.0
Square Customer Engagement
Social engagement
Cosential
5.0
Square Customer Engagement

Integrations with 3rd-party Software

Cosential
5.0
Square Customer Engagement
Marketing automation
Cosential
5.0
Square Customer Engagement

Platform

Cosential
7.0
Square Customer Engagement
8.0
Mobile access
Cosential
7.0
Square Customer Engagement
8.0

Pros

Cosential

  • Inputting of companies and leads who may become prospects.
  • Creating specific opportunities for construction projects.
  • Tracking opportunities through the entire sales cycle.
  • Inputting detailed notes and activity by the Sales team.
Kevin Shaw | TrustRadius Reviewer

Square Customer Engagement

  • No monthly fees
  • Reasonable per transaction fee
  • Good priced equipment/addons
  • Chip and NFC readers available
Kyle Farago | TrustRadius Reviewer

Cons

Cosential

  • The open software is somewhat difficult to master as an administrator.
  • Report writing could be more intuitive.
  • The company seems to cater to larger users.
Kevin Shaw | TrustRadius Reviewer

Square Customer Engagement

  • Some of the build quality on the peripherals could feel a bit better.
  • Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
  • Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.
Kyle Farago | TrustRadius Reviewer

Usability

Cosential

Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Kevin Shaw | TrustRadius Reviewer

Square Customer Engagement

No score
No answers yet
No answers on this topic

Support Rating

Cosential

Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Kevin Shaw | TrustRadius Reviewer

Square Customer Engagement

No score
No answers yet
No answers on this topic

Alternatives Considered

Cosential

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Kevin Shaw | TrustRadius Reviewer

Square Customer Engagement

The only other service similar to Square I have any interaction with is PayPal here, it works in a very similar manner, and at the time had the same exact fee schedule. It has the added perk of going directly into your PayPal account if this is a service you use a lot of for your business. It (at the time) did not have any additional readers or peripherals such as NFC or Chip readers, but that may have changed now. Over all I'd say they are pretty close to each other performance wise, but Square has a bigger user base for the card reader specifically.
Kyle Farago | TrustRadius Reviewer

Return on Investment

Cosential

  • Allowed for common tracking by business developers in different regions.
  • Helped us quantify effort.
  • Provides great reports for management.
Kevin Shaw | TrustRadius Reviewer

Square Customer Engagement

  • This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
  • All of my initial equipment was free and there were no startup costs so my return was immediate.
  • The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.
Kyle Farago | TrustRadius Reviewer

Pricing Details

Cosential

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Square Customer Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cosential
10.0
Square Customer Engagement
9.0

Usability

Cosential
8.0
Square Customer Engagement

Support Rating

Cosential
8.0
Square Customer Engagement

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