What users are saying about
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 9 reviews and ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 11 reviews and ratings
Feature Set Ratings
- Cosential ranks higher in 3 feature sets: Sales Force Automation, CRM Reporting & Analytics, Security
- Square Customer Engagement ranks higher in 1 feature set: Platform
- Cosential and Square Customer Engagement are tied in 1 feature set: CRM Project Management
Sales Force Automation

8.7
Cosential
87%
8.0
Square Customer Engagement
80%
Cosential ranks higher in 5/9 features
Cosential ranks higher in 5/9 features
Customer data management / contact management

10.0
100%
1 Rating
8.0
80%
1 Rating
Workflow management

6.0
60%
1 Rating
8.0
80%
1 Rating
Territory management

9.0
90%
1 Rating
8.0
80%
1 Rating
Opportunity management

10.0
100%
1 Rating
8.0
80%
1 Rating
Integration with email client (e.g., Outlook or Gmail)

10.0
100%
1 Rating
8.0
80%
1 Rating
Interaction tracking

9.0
90%
1 Rating
8.0
80%
1 Rating
Channel / partner relationship management

7.0
70%
1 Rating
8.0
80%
1 Rating
Contract management

N/A
0 Ratings
8.0
80%
1 Rating
Quote & order management

N/A
0 Ratings
8.0
80%
1 Rating
Marketing Automation

7.5
Cosential
75%
Square Customer Engagement
Feature Set Not Supported
N/A
Cosential ranks higher in 2/2 features
Cosential ranks higher in 2/2 features
Lead management

10.0
100%
1 Rating
N/A
0 Ratings
Email marketing

5.0
50%
1 Rating
N/A
0 Ratings
CRM Project Management

8.0
Cosential
80%
8.0
Square Customer Engagement
80%
Square Customer Engagement ranks higher in 2/3 features
Square Customer Engagement ranks higher in 2/3 features
Task management

7.0
70%
1 Rating
8.0
80%
1 Rating
Reporting

9.0
90%
1 Rating
8.0
80%
1 Rating
Billing and invoicing management

N/A
0 Ratings
8.0
80%
1 Rating
CRM Reporting & Analytics

8.7
Cosential
87%
8.0
Square Customer Engagement
80%
Cosential ranks higher in 2/3 features
Cosential ranks higher in 2/3 features
Forecasting

6.0
60%
1 Rating
8.0
80%
1 Rating
Pipeline visualization

10.0
100%
1 Rating
8.0
80%
1 Rating
Customizable reports

10.0
100%
1 Rating
8.0
80%
1 Rating
Customization

7.5
Cosential
75%
Square Customer Engagement
Feature Set Not Supported
N/A
Cosential ranks higher in 2/2 features
Cosential ranks higher in 2/2 features
Custom fields

9.0
90%
1 Rating
N/A
0 Ratings
Custom objects

6.0
60%
1 Rating
N/A
0 Ratings
Security

10.0
Cosential
100%
8.0
Square Customer Engagement
80%
Cosential ranks higher in 2/2 features
Cosential ranks higher in 2/2 features
Single sign-on capability

10.0
100%
1 Rating
N/A
0 Ratings
Role-based user permissions

10.0
100%
1 Rating
8.0
80%
1 Rating
Social CRM

5.0
Cosential
50%
Square Customer Engagement
Feature Set Not Supported
N/A
Cosential ranks higher in 2/2 features
Cosential ranks higher in 2/2 features
Social data

5.0
50%
1 Rating
N/A
0 Ratings
Social engagement

5.0
50%
1 Rating
N/A
0 Ratings
Integrations with 3rd-party Software

5.0
Cosential
50%
Square Customer Engagement
Feature Set Not Supported
N/A
Cosential ranks higher in 1/1 features
Cosential ranks higher in 1/1 features
Marketing automation

5.0
50%
1 Rating
N/A
0 Ratings
Platform

7.0
Cosential
70%
8.0
Square Customer Engagement
80%
Square Customer Engagement ranks higher in 1/1 features
Square Customer Engagement ranks higher in 1/1 features
Mobile access

7.0
70%
1 Rating
8.0
80%
1 Rating
Attribute Ratings
- Cosential is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

10.0
Cosential
100%
1 Rating
9.0
Square Customer Engagement
90%
1 Rating
Usability

8.0
Cosential
80%
1 Rating
Square Customer Engagement
N/A
0 Ratings
Support Rating

8.0
Cosential
80%
1 Rating
Square Customer Engagement
N/A
0 Ratings
Likelihood to Recommend
Cosential
Great for medium and large construction companies that have a specific salesforce.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
Square Customer Engagement
[Square is well suited for] Any small business / independent contractor with little to medium business flow where a monthly fee just doesn't make sense. If you are performing large transactions or have a lot of business / a lot of people using square readers then an actual flat rate from a bank / provider would likely be a better option.
Independent Contractor
LoenbroInformation Technology and Services, 1-10 employees
Pros
Cosential
- Inputting of companies and leads who may become prospects.
- Creating specific opportunities for construction projects.
- Tracking opportunities through the entire sales cycle.
- Inputting detailed notes and activity by the Sales team.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
Square Customer Engagement
- No monthly fees
- Reasonable per transaction fee
- Good priced equipment/addons
- Chip and NFC readers available
Independent Contractor
LoenbroInformation Technology and Services, 1-10 employees
Cons
Cosential
- The open software is somewhat difficult to master as an administrator.
- Report writing could be more intuitive.
- The company seems to cater to larger users.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
Square Customer Engagement
- Some of the build quality on the peripherals could feel a bit better.
- Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
- Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.
Independent Contractor
LoenbroInformation Technology and Services, 1-10 employees
Pricing Details
Cosential
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Square Customer Engagement
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
Cosential
Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
Square Customer Engagement
No score
No answers yet
No answers on this topic
Support Rating
Cosential
Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
Square Customer Engagement
No score
No answers yet
No answers on this topic
Alternatives Considered
Cosential
Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
Square Customer Engagement
The only other service similar to Square I have any interaction with is PayPal here, it works in a very similar manner, and at the time had the same exact fee schedule. It has the added perk of going directly into your PayPal account if this is a service you use a lot of for your business. It (at the time) did not have any additional readers or peripherals such as NFC or Chip readers, but that may have changed now. Over all I'd say they are pretty close to each other performance wise, but Square has a bigger user base for the card reader specifically.
Independent Contractor
LoenbroInformation Technology and Services, 1-10 employees
Return on Investment
Cosential
- Allowed for common tracking by business developers in different regions.
- Helped us quantify effort.
- Provides great reports for management.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
Square Customer Engagement
- This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
- All of my initial equipment was free and there were no startup costs so my return was immediate.
- The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.
Independent Contractor
LoenbroInformation Technology and Services, 1-10 employees