What users are saying about
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.2 out of 100
Based on 11 reviews and ratings
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 18 reviews and ratings
Attribute Ratings
- Coveo Relevance Cloud is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
10.0
Coveo Relevance Cloud
100%
4 Ratings
7.0
Google Search Appliance (discontinued)
70%
2 Ratings
Likelihood to Renew
6.6
Coveo Relevance Cloud
66%
2 Ratings
Google Search Appliance (discontinued)
N/A
0 Ratings
Support Rating
Coveo Relevance Cloud
N/A
0 Ratings
5.0
Google Search Appliance (discontinued)
50%
1 Rating
Likelihood to Recommend
Coveo Relevance Cloud
Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
CEO (Chief Executive Officer)
MC+AInformation Technology & Services, 11-50 employees
Google Search Appliance (discontinued)
The Google Search Appliance is well suited to most site search needs and it is possible to customize the front end seen by website visitors to produce a satisfactory basic interface with basic branding applied to it. However, in some situations it may be necessary to instead make API calls from a web page to retrieve search results and the format in which those results are returned might be a little more difficult to work with.

Verified User
Manager in Marketing
Computer Software Company, 10,001+ employeesPros
Coveo Relevance Cloud
- Coveo is fast, search results come up quick (though it's not always great).
- Not much complexity to run.
- Coveo is implemented within our portal and doesn't require extra steps to use it.

Verified User
Team Lead in Professional Services
Civil Engineering Company, 10,001+ employeesGoogle Search Appliance (discontinued)
- Homes in on key searches.
- Immediate response.
- Simple UI, very user-friendly.

Verified User
Employee in Engineering
Utilities Company, 51-200 employeesCons
Coveo Relevance Cloud
- It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
- In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
- I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
- Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
- We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+
Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70). - Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
Web Developer
VelirInformation Technology and Services, 51-200 employees
Google Search Appliance (discontinued)
- It's my understanding that Google is ending support for the appliance soon. This is obviously an important consideration.
- The administrator interface is far from easy to use.
- There is a significant learning curve for new users.

Verified User
Manager in Marketing
Computer Software Company, 10,001+ employeesPricing Details
Coveo Relevance Cloud
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$600 per month
Coveo Relevance Cloud Editions & Modules
Edition
Base | $6001 |
---|---|
Pro | $1,3201 |
- per month
Additional Pricing Details
—Google Search Appliance (discontinued)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Google Search Appliance (discontinued) Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Coveo Relevance Cloud
Coveo Relevance Cloud 6.6
Based on 2 answers
This question is not applicable to me
Project Manager
Slalom ConsultingInformation Technology and Services, 10,001+ employees
Google Search Appliance (discontinued)
No score
No answers yet
No answers on this topic
Support Rating
Coveo Relevance Cloud
No score
No answers yet
No answers on this topic
Google Search Appliance (discontinued)
Google Search Appliance (discontinued) 5.0
Based on 1 answer
Neutral rating because I've never needed support.

Verified User
Employee in Engineering
Utilities Company, 51-200 employeesAlternatives Considered
Coveo Relevance Cloud
No answers on this topic
Google Search Appliance (discontinued)
Google search has always been superior. No other search engine application can even come close.

Verified User
Employee in Engineering
Utilities Company, 51-200 employeesReturn on Investment
Coveo Relevance Cloud
- Quick to find things in a massive database when needed.
- Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
- Coveo is not always the most useful but does its job when general information is needed.

Verified User
Team Lead in Professional Services
Civil Engineering Company, 10,001+ employeesGoogle Search Appliance (discontinued)
- The GSA was not cheap. At all.
- There has also been a cost associated with our need to switch to another site search solution in the near future, due to Google ending support for the sppliance.
- That said, we have so much support content that we owed it to our customers to offer a comprehensive search tool to help them find the most relevant content - and of course Google are the masters of this. However, it's worth noting that the alogorithms used on the GSA are far older than those used on google.com.

Verified User
Manager in Marketing
Computer Software Company, 10,001+ employees