11 Ratings
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Score 7.2 out of 100
18 Ratings
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Score 8.8 out of 100

Attribute Ratings

  • Coveo Relevance Cloud is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Coveo Relevance Cloud

100%
4 Ratings
7.0

Google Search Appliance (discontinued)

70%
2 Ratings

Likelihood to Renew

6.6

Coveo Relevance Cloud

66%
2 Ratings

Google Search Appliance (discontinued)

N/A
0 Ratings

Support Rating

Coveo Relevance Cloud

N/A
0 Ratings
5.0

Google Search Appliance (discontinued)

50%
1 Rating

Likelihood to Recommend

Coveo Relevance Cloud

Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
Michael Cizmar | TrustRadius Reviewer

Google Search Appliance (discontinued)

The Google Search Appliance is well suited to most site search needs and it is possible to customize the front end seen by website visitors to produce a satisfactory basic interface with basic branding applied to it. However, in some situations it may be necessary to instead make API calls from a web page to retrieve search results and the format in which those results are returned might be a little more difficult to work with.
Anonymous | TrustRadius Reviewer

Pros

Coveo Relevance Cloud

  • Coveo is fast, search results come up quick (though it's not always great).
  • Not much complexity to run.
  • Coveo is implemented within our portal and doesn't require extra steps to use it.
Anonymous | TrustRadius Reviewer

Google Search Appliance (discontinued)

  • Homes in on key searches.
  • Immediate response.
  • Simple UI, very user-friendly.
Anonymous | TrustRadius Reviewer

Cons

Coveo Relevance Cloud

  • It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
  • In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
  • I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
  • Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
  • We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70).
  • Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
Rondel Ward | TrustRadius Reviewer

Google Search Appliance (discontinued)

  • It's my understanding that Google is ending support for the appliance soon. This is obviously an important consideration.
  • The administrator interface is far from easy to use.
  • There is a significant learning curve for new users.
Anonymous | TrustRadius Reviewer

Pricing Details

Coveo Relevance Cloud

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$600 per month

Coveo Relevance Cloud Editions & Modules

Edition
Base$6001
Pro$1,3201
  1. per month
Additional Pricing Details

Google Search Appliance (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Google Search Appliance (discontinued) Editions & Modules

Additional Pricing Details

Likelihood to Renew

Coveo Relevance Cloud

Coveo Relevance Cloud 6.6
Based on 2 answers
This question is not applicable to me
Lauren Jones, PMP | TrustRadius Reviewer

Google Search Appliance (discontinued)

No score
No answers yet
No answers on this topic

Support Rating

Coveo Relevance Cloud

No score
No answers yet
No answers on this topic

Google Search Appliance (discontinued)

Google Search Appliance (discontinued) 5.0
Based on 1 answer
Neutral rating because I've never needed support.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Coveo Relevance Cloud

No answers on this topic

Google Search Appliance (discontinued)

Google search has always been superior. No other search engine application can even come close.
Anonymous | TrustRadius Reviewer

Return on Investment

Coveo Relevance Cloud

  • Quick to find things in a massive database when needed.
  • Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
  • Coveo is not always the most useful but does its job when general information is needed.
Anonymous | TrustRadius Reviewer

Google Search Appliance (discontinued)

  • The GSA was not cheap. At all.
  • There has also been a cost associated with our need to switch to another site search solution in the near future, due to Google ending support for the sppliance.
  • That said, we have so much support content that we owed it to our customers to offer a comprehensive search tool to help them find the most relevant content - and of course Google are the masters of this. However, it's worth noting that the alogorithms used on the GSA are far older than those used on google.com.
Anonymous | TrustRadius Reviewer

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