CRMdesk vs. ServiceNow Customer Service Management
CRMdesk vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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CRMdesk | N/A | CRMdesk is a help desk portal with a hosted knowledge base and ticket management capability. | $49 per month | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
CRMdesk | ServiceNow Customer Service Management | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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CRMdesk | ServiceNow Customer Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CRMdesk | ServiceNow Customer Service Management | |
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Likelihood to Recommend | - (0 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
CRMdesk | ServiceNow Customer Service Management | |
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Likelihood to Recommend | ForeSoft Corporation No answers on this topic | ServiceNow |
Pros | ForeSoft Corporation No answers on this topic | ServiceNow |
Cons | ForeSoft Corporation No answers on this topic | ServiceNow |
Usability | ForeSoft Corporation No answers on this topic | ServiceNow |
Support Rating | ForeSoft Corporation No answers on this topic | ServiceNow |
Alternatives Considered | ForeSoft Corporation No answers on this topic | ServiceNow |
Return on Investment | ForeSoft Corporation No answers on this topic | ServiceNow |
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