Customer Focus vs. Sage 500 ERP

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Customer Focus
Score 9.6 out of 10
N/A
Customer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.
$50
# of stores and users
Sage 500
Score 6.6 out of 10
N/A
Sage 500 ERP includes accounting and finance, distribution and supply chain, and manufacturing operations support modules. The latest Sage 500 release includes accounts payable enhancements, credit card processing, and general updates, as well as updates to the solution's modules.N/A
Pricing
Customer FocusSage 500 ERP
Editions & Modules
Standard
$50
# of stores and users
Ultimate
$99
# of stores and users
No answers on this topic
Offerings
Pricing Offerings
Customer FocusSage 500
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$249 Site setup and trainingNo setup fee
Additional Details
More Pricing Information
Features
Customer FocusSage 500 ERP
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Customer Focus
9.2
1 Ratings
18% above category average
Sage 500 ERP
-
Ratings
Product catalog & listings9.01 Ratings00 Ratings
Product management9.01 Ratings00 Ratings
Bulk product upload10.01 Ratings00 Ratings
Branding9.01 Ratings00 Ratings
Mobile storefront9.01 Ratings00 Ratings
Product variations9.01 Ratings00 Ratings
Website integration10.01 Ratings00 Ratings
Visual customization9.01 Ratings00 Ratings
CMS9.01 Ratings00 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Customer Focus
9.0
1 Ratings
17% above category average
Sage 500 ERP
-
Ratings
Checkout user experience9.01 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Customer Focus
8.0
1 Ratings
6% above category average
Sage 500 ERP
-
Ratings
Personalized recommendations9.01 Ratings00 Ratings
SEO7.01 Ratings00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Customer Focus
9.0
1 Ratings
14% above category average
Sage 500 ERP
-
Ratings
Shipping9.01 Ratings00 Ratings
Custom functionality9.01 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Customer Focus
-
Ratings
Sage 500 ERP
7.4
1 Ratings
3% above category average
Pay calculation00 Ratings9.01 Ratings
Benefit plan administration00 Ratings6.01 Ratings
Direct deposit files00 Ratings9.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
Customer Focus
-
Ratings
Sage 500 ERP
4.5
2 Ratings
47% below category average
API for custom integration00 Ratings7.02 Ratings
Plug-ins00 Ratings2.02 Ratings
Security
Comparison of Security features of Product A and Product B
Customer Focus
-
Ratings
Sage 500 ERP
5.0
2 Ratings
48% below category average
Single sign-on capability00 Ratings2.02 Ratings
Role-based user permissions00 Ratings8.02 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Customer Focus
-
Ratings
Sage 500 ERP
8.3
2 Ratings
17% above category average
Dashboards00 Ratings8.02 Ratings
Standard reports00 Ratings7.02 Ratings
Custom reports00 Ratings10.02 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Customer Focus
-
Ratings
Sage 500 ERP
6.6
2 Ratings
15% below category average
Accounts payable00 Ratings7.02 Ratings
Accounts receivable00 Ratings7.02 Ratings
Global Financial Support00 Ratings2.01 Ratings
Journals and Reconciliations00 Ratings6.01 Ratings
Configurable Accounting00 Ratings8.01 Ratings
Standardized Processes00 Ratings6.01 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Customer Focus
-
Ratings
Sage 500 ERP
6.5
2 Ratings
19% below category average
Inventory tracking00 Ratings9.02 Ratings
Automatic reordering00 Ratings3.02 Ratings
Location management00 Ratings8.02 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Customer Focus
-
Ratings
Sage 500 ERP
8.2
1 Ratings
5% above category average
Pricing00 Ratings8.21 Ratings
Order entry00 Ratings8.21 Ratings
Credit card processing00 Ratings8.21 Ratings
Cost of goods sold00 Ratings8.21 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
Customer Focus
-
Ratings
Sage 500 ERP
5.4
1 Ratings
31% below category average
Billing Management00 Ratings8.01 Ratings
Cash and Asset Management00 Ratings6.01 Ratings
Travel & Expense Management00 Ratings8.01 Ratings
Budgetary Control & Encumbrance Accounting00 Ratings2.01 Ratings
Period Close00 Ratings5.01 Ratings
Project Financial Management
Comparison of Project Financial Management features of Product A and Product B
Customer Focus
-
Ratings
Sage 500 ERP
6.9
1 Ratings
10% below category average
Budgeting and Forecasting00 Ratings1.01 Ratings
Project Costing00 Ratings3.01 Ratings
Cost Capture00 Ratings8.01 Ratings
Capital Project Management00 Ratings9.01 Ratings
Customer Contract Compliance00 Ratings9.01 Ratings
Project Revenue Recognition00 Ratings9.01 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
Customer Focus
-
Ratings
Sage 500 ERP
4.5
1 Ratings
41% below category average
Task Insight for Project Managers00 Ratings7.01 Ratings
Project Mobile Functionality00 Ratings5.01 Ratings
Grants Management
Comparison of Grants Management features of Product A and Product B
Customer Focus
-
Ratings
Sage 500 ERP
7.5
1 Ratings
1% below category average
Award Lifecycle Management00 Ratings6.01 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
Customer Focus
-
Ratings
Sage 500 ERP
6.0
1 Ratings
15% below category average
Contract Authoring00 Ratings8.01 Ratings
Contract Repository00 Ratings10.01 Ratings
Requisitions-to-Purchase Orders Integrated00 Ratings8.01 Ratings
Supplier Management00 Ratings4.01 Ratings
Risk Management
Comparison of Risk Management features of Product A and Product B
Customer Focus
-
Ratings
Sage 500 ERP
4.3
1 Ratings
41% below category average
Risk Repository00 Ratings3.01 Ratings
Control Management00 Ratings7.01 Ratings
Control Efficiency Assessments00 Ratings4.01 Ratings
Remediation and Certification00 Ratings3.01 Ratings
Supply Chain
Comparison of Supply Chain features of Product A and Product B
Customer Focus
-
Ratings
Sage 500 ERP
1.3
1 Ratings
139% below category average
Forecasting00 Ratings1.01 Ratings
Inventory Planning00 Ratings2.01 Ratings
Performance Monitoring00 Ratings1.01 Ratings
Product Lifecycle Management
Comparison of Product Lifecycle Management features of Product A and Product B
Customer Focus
-
Ratings
Sage 500 ERP
5.3
1 Ratings
31% below category average
Proposal Management00 Ratings7.01 Ratings
Product Master Data Management00 Ratings4.01 Ratings
Best Alternatives
Customer FocusSage 500 ERP
Small Businesses
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Acumatica
Acumatica
Score 8.8 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Infor VISUAL
Infor VISUAL
Score 7.0 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Customer FocusSage 500 ERP
Likelihood to Recommend
9.0
(1 ratings)
2.0
(4 ratings)
Likelihood to Renew
-
(0 ratings)
6.3
(2 ratings)
Online Training
-
(0 ratings)
6.0
(1 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Customer FocusSage 500 ERP
Likelihood to Recommend
Customer Focus, Inc.
Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Read full review
Sage
Sage 500 ERP is great for companies with core accounting needs, distributors, and discrete manufacturers. Some areas, such as process manufacturing, would require a companion product from an ISV for the software to be truly functional. Some areas, such as construction or retail apparel, may simply not be well-served.
Read full review
Pros
Customer Focus, Inc.
  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Read full review
Sage
  • Sage is the one-stop-shop for all of our needs. We're able to control contracts, subcontracts, and field reports from the program.
  • Another strength is the ability to database all the information and export it to excel. This makes data-based investigations a breeze.
  • The ability for Timberscan to be imported to Sage is a huge help with invoice management. Prior to this it all had to be done manually and slowed the process to an essential halt as there are thousands of invoices per month.
Read full review
Cons
Customer Focus, Inc.
  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
Read full review
Sage
  • The biggest concern/complaint of Sage 500 users is speed. Some of the screen take a while to load.
  • The user interface needs some refreshing. Screens need to be updated to take advantage of shortcuts and to be more intuitive.
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Likelihood to Renew
Customer Focus, Inc.
No answers on this topic
Sage
It's too pricey for our size of company.
Read full review
Online Training
Customer Focus, Inc.
No answers on this topic
Sage
The online training courses are not up to date. We experienced technical issues with two of the classes.
Read full review
Implementation Rating
Customer Focus, Inc.
No answers on this topic
Sage
Keep your database and application in different servers.
Install Microsoft Office on your application server so you can use some of the data analysis tools in Sage.
Read full review
Alternatives Considered
Customer Focus, Inc.
Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Read full review
Sage
500 seems much smoother at handling some of the basic accounting tasks, for example both issuing and later reconciling checks in Dynamics AX seems a little tedious.
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Return on Investment
Customer Focus, Inc.
  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
Read full review
Sage
  • Positive: The program allows for a lot of data entry and splitting of information. It has the capability of replacing multiple programs and therefore saving cost.
  • Negative: The modules are cumbersome and not user friendly at all. As a result not many user are comfortable using it. This means that the program is not being used to its capacity.
  • Negative: Although the program has the capacity to be great, the user interface destroys that potential. Sage needs to seriously work on their program to simplify it. It's as if it still uses Command-line entries from 1995. Needs to be updated ASAP.
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