What users are saying about
31 Ratings
7 Ratings
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Score 9.4 out of 100
31 Ratings
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Score 7.4 out of 100

Feature Set Ratings

    Online Storefront

    9.2

    Customer Focus

    92%

    Sage 500

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 9/9 features

    Product catalog & listings

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Bulk product upload

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Branding

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Mobile storefront

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product variations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Website integration

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Visual customization

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CMS

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Online Shopping Cart

    9.0

    Customer Focus

    90%

    Sage 500

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 1/1 features

    Checkout user experience

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    eCommerce Marketing

    8.0

    Customer Focus

    80%

    Sage 500

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Personalized recommendations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    SEO

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    eCommerce Business Management

    9.0

    Customer Focus

    90%

    Sage 500

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Shipping

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Custom functionality

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Payroll Management

    Customer Focus

    Feature Set Not Supported
    N/A
    7.4

    Sage 500

    74%
    Sage 500 ERP ranks higher in 5/5 features

    Pay calculation

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Benefit plan administration

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Direct deposit files

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Salary revision and increment management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Reimbursement management

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Customization

    Customer Focus

    Feature Set Not Supported
    N/A
    4.5

    Sage 500

    45%
    Sage 500 ERP ranks higher in 2/2 features

    API for custom integration

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Plug-ins

    N/A
    0 Ratings
    2.0
    20%
    2 Ratings

    Security

    Customer Focus

    Feature Set Not Supported
    N/A
    5.0

    Sage 500

    50%
    Sage 500 ERP ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    2.0
    20%
    2 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Reporting & Analytics

    Customer Focus

    Feature Set Not Supported
    N/A
    8.3

    Sage 500

    83%
    Sage 500 ERP ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Standard reports

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Custom reports

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    General Ledger and Configurable Accounting

    Customer Focus

    Feature Set Not Supported
    N/A
    6.6

    Sage 500

    66%
    Sage 500 ERP ranks higher in 8/8 features

    Accounts payable

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Accounts receivable

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Global Financial Support

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Intercompany Accounting

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Journals and Reconciliations

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Enterprise Accounting

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Configurable Accounting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Standardized Processes

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Inventory Management

    Customer Focus

    Feature Set Not Supported
    N/A
    6.5

    Sage 500

    65%
    Sage 500 ERP ranks higher in 4/4 features

    Inventory tracking

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Automatic reordering

    N/A
    0 Ratings
    3.0
    30%
    2 Ratings

    Location management

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Manufacturing module

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Order Management

    Customer Focus

    Feature Set Not Supported
    N/A
    8.2

    Sage 500

    82%
    Sage 500 ERP ranks higher in 4/4 features

    Pricing

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Order entry

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Credit card processing

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Cost of goods sold

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Subledger and Financial Process

    Customer Focus

    Feature Set Not Supported
    N/A
    5.4

    Sage 500

    54%
    Sage 500 ERP ranks higher in 13/13 features

    Automated Invoice Processing

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Shared Services Payments

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Billings Management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Customer Receipt Applications

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Revenue Recognition

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Cash Management

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Asset Management

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Travel & Expense Management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Budgetary Control & Encumbrance Accounting

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Period Close

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Transactions Tax

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    Subledger Reconciliations

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    3rd Party Accounting Systems

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Project Financial Management

    Customer Focus

    Feature Set Not Supported
    N/A
    6.9

    Sage 500

    69%
    Sage 500 ERP ranks higher in 10/10 features

    Budgeting and Forecasting

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Project Costing

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    Cost Capture

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Capital Project Management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Customer Invoicing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Customer Contract Compliance

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Project Revenue Recognition

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Project Financial Performance Analysis

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Project Financials Dashboard

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Real-time Financial Reporting

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Project Execution Management

    Customer Focus

    Feature Set Not Supported
    N/A
    4.5

    Sage 500

    45%
    Sage 500 ERP ranks higher in 11/11 features

    Project Manager Dashboard

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Resource Manager Dashboard

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Task Insight for Project Managers

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Project Manager Mobile Functionality

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Team Member Task Collaboration

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Team Member Mobile Functionality

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Project Candidate Search

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Project Candidate Comparison and Analysis

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Real-Time Project Reporting

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Absence Management

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Product Lifecycle Management

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Grants Management

    Customer Focus

    Feature Set Not Supported
    N/A
    7.5

    Sage 500

    75%
    Sage 500 ERP ranks higher in 4/4 features

    Award Lifecycle Management

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Spending Control

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Indirect Cost Management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Billing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Procurement

    Customer Focus

    Feature Set Not Supported
    N/A
    6.0

    Sage 500

    60%
    Sage 500 ERP ranks higher in 17/17 features

    Sourcing Team Collaboration

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Sourcing Analysis

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Catalog Shopping E-Commerce for Employees

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Contract Authoring

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Contract Compliance Management

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Contract History

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Contract Renewal Automation

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Contract Repository

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Contract Standardization and Enforcement

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Electronic Signatures

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Invoice Automated Matching

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Purchasing Risk and Compliance Management

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Requisitions-to-Purchase Orders Integrated

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Spend Compliance Management

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Supplier Assessment

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    Supplier Communication and Collaboration

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Supplier Management

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Risk Management

    Customer Focus

    Feature Set Not Supported
    N/A
    4.3

    Sage 500

    43%
    Sage 500 ERP ranks higher in 8/8 features

    Risk Repository

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    Control Management

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Control Mapping

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Control Efficiency Assessments

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Automated Control Assessments

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Assessment Capture

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Automatic Notification

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Remediation and Certification

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    Supply Chain

    Customer Focus

    Feature Set Not Supported
    N/A
    1.3

    Sage 500

    13%
    Sage 500 ERP ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Inventory Planning

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Performance Monitoring

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Product Lifecycle Management

    Customer Focus

    Feature Set Not Supported
    N/A
    5.3

    Sage 500

    53%
    Sage 500 ERP ranks higher in 6/6 features

    Ideation Management

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Requirements Management

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Proposal Management

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Innovation Portfolio Management

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Product Master Data Management

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Project Portfolio Management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Attribute Ratings

    • Customer Focus is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Customer Focus

    90%
    1 Rating
    2.0

    Sage 500

    20%
    4 Ratings

    Likelihood to Renew

    Customer Focus

    N/A
    0 Ratings
    6.3

    Sage 500

    63%
    2 Ratings

    Online Training

    Customer Focus

    N/A
    0 Ratings
    6.0

    Sage 500

    60%
    1 Rating

    Implementation Rating

    Customer Focus

    N/A
    0 Ratings
    8.0

    Sage 500

    80%
    2 Ratings

    Likelihood to Recommend

    Customer Focus

    Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
    Marlon Seijas | TrustRadius Reviewer

    Sage 500

    Sage 500 ERP is great for companies with core accounting needs, distributors, and discrete manufacturers. Some areas, such as process manufacturing, would require a companion product from an ISV for the software to be truly functional. Some areas, such as construction or retail apparel, may simply not be well-served.
    Anonymous | TrustRadius Reviewer

    Pros

    Customer Focus

    • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
    • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
    • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
    Marlon Seijas | TrustRadius Reviewer

    Sage 500

    • Sage is the one-stop-shop for all of our needs. We're able to control contracts, subcontracts, and field reports from the program.
    • Another strength is the ability to database all the information and export it to excel. This makes data-based investigations a breeze.
    • The ability for Timberscan to be imported to Sage is a huge help with invoice management. Prior to this it all had to be done manually and slowed the process to an essential halt as there are thousands of invoices per month.
    J. Mickey Merguerian | TrustRadius Reviewer

    Cons

    Customer Focus

    • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
    • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
    • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
    Marlon Seijas | TrustRadius Reviewer

    Sage 500

    • The biggest concern/complaint of Sage 500 users is speed. Some of the screen take a while to load.
    • The user interface needs some refreshing. Screens need to be updated to take advantage of shortcuts and to be more intuitive.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Customer Focus

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required
    $249

    Starting Price

    $50 # of stores and users

    Customer Focus Editions & Modules

    Edition
    Standard$501
    Ultimate$991
    1. # of stores and users
    Additional Pricing Details

    Sage 500

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Sage 500 Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Customer Focus

    No score
    No answers yet
    No answers on this topic

    Sage 500

    Sage 500 6.3
    Based on 2 answers
    It's too pricey for our size of company.
    Lisa Kuta | TrustRadius Reviewer

    Online Training

    Customer Focus

    No score
    No answers yet
    No answers on this topic

    Sage 500

    Sage 500 6.0
    Based on 1 answer
    The online training courses are not up to date. We experienced technical issues with two of the classes.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Customer Focus

    No score
    No answers yet
    No answers on this topic

    Sage 500

    Sage 500 8.0
    Based on 2 answers
    Keep your database and application in different servers.
    Install Microsoft Office on your application server so you can use some of the data analysis tools in Sage.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Customer Focus

    Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
    Marlon Seijas | TrustRadius Reviewer

    Sage 500

    500 seems much smoother at handling some of the basic accounting tasks, for example both issuing and later reconciling checks in Dynamics AX seems a little tedious.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Customer Focus

    • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
    • With the information the employee can develop more personalized relationships with the client.
    • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
    Marlon Seijas | TrustRadius Reviewer

    Sage 500

    • Positive: The program allows for a lot of data entry and splitting of information. It has the capability of replacing multiple programs and therefore saving cost.
    • Negative: The modules are cumbersome and not user friendly at all. As a result not many user are comfortable using it. This means that the program is not being used to its capacity.
    • Negative: Although the program has the capacity to be great, the user interface destroys that potential. Sage needs to seriously work on their program to simplify it. It's as if it still uses Command-line entries from 1995. Needs to be updated ASAP.
    J. Mickey Merguerian | TrustRadius Reviewer

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