6 Ratings
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Score 6 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Eclipse CMS4

if your organization's work is developing software with JAVA, this is definitely one of the candidates to consider.
Yaron Lavi | TrustRadius Reviewer

Sharpen Contact Center Platform (formerly Fathom Voice)

Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Truptesh Patil | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Eclipse CMS4
Sharpen Contact Center Platform (formerly Fathom Voice)
6.2
Agent dashboard
Eclipse CMS4
Sharpen Contact Center Platform (formerly Fathom Voice)
7.0
Validate callers
Eclipse CMS4
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Outbound response
Eclipse CMS4
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Call forwarding
Eclipse CMS4
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Click-to-call (CTC)
Eclipse CMS4
Sharpen Contact Center Platform (formerly Fathom Voice)
7.0
Warm transfer
Eclipse CMS4
Sharpen Contact Center Platform (formerly Fathom Voice)
7.0
Predictive dialing
Eclipse CMS4
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Interactive voice response
Eclipse CMS4
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
REST APIs
Eclipse CMS4
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Call scripts
Eclipse CMS4
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Call tracking
Eclipse CMS4
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Multichannel integration
Eclipse CMS4
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
CRM software integration
Eclipse CMS4
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0

Workforce Optimization (WFO)

Eclipse CMS4
Sharpen Contact Center Platform (formerly Fathom Voice)
5.2
Inbound call routing
Eclipse CMS4
Sharpen Contact Center Platform (formerly Fathom Voice)
4.0
Omnichannel inbound routing
Eclipse CMS4
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Recording
Eclipse CMS4
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Quality management
Eclipse CMS4
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Call analytics
Eclipse CMS4
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Historical reporting
Eclipse CMS4
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Live reporting
Eclipse CMS4
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Customer surveys
Eclipse CMS4
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Customer interaction analytics
Eclipse CMS4
Sharpen Contact Center Platform (formerly Fathom Voice)
7.0

Pros

Eclipse CMS4

  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
Yaron Lavi | TrustRadius Reviewer

Sharpen Contact Center Platform (formerly Fathom Voice)

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
Truptesh Patil | TrustRadius Reviewer

Cons

Eclipse CMS4

  • The IDE is clunky, hard to get around.
  • Quite a steep learning curve.
Yaron Lavi | TrustRadius Reviewer

Sharpen Contact Center Platform (formerly Fathom Voice)

  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Truptesh Patil | TrustRadius Reviewer

Support Rating

Eclipse CMS4

No score
No answers yet
No answers on this topic

Sharpen Contact Center Platform (formerly Fathom Voice)

Sharpen Contact Center Platform (formerly Fathom Voice) 8.0
Based on 2 answers
Customer care is cooperative and time efficient.
Truptesh Patil | TrustRadius Reviewer

Alternatives Considered

Eclipse CMS4

Yaron Lavi | TrustRadius Reviewer

Sharpen Contact Center Platform (formerly Fathom Voice)

Best part of Fathom is its ability to impeccably analyze financial statements of the organisation. This feature stands out as compared to other options.
Truptesh Patil | TrustRadius Reviewer

Return on Investment

Eclipse CMS4

  • It streamlined the development work.
  • Same training can be applied to all developers.
  • Relatively modern IDE that facilitates faster implementation times.
Yaron Lavi | TrustRadius Reviewer

Sharpen Contact Center Platform (formerly Fathom Voice)

  • Good financial analysis.
  • Effective data management.
  • Easy to use and great data interpretation.
Truptesh Patil | TrustRadius Reviewer

Pricing Details

Eclipse CMS4

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Eclipse CMS4 Editions & Modules

Additional Pricing Details

Sharpen Contact Center Platform (formerly Fathom Voice)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sharpen Contact Center Platform (formerly Fathom Voice) Editions & Modules

Edition
Power$1301
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Eclipse CMS4
7.0
Sharpen Contact Center Platform (formerly Fathom Voice)
8.0

Support Rating

Eclipse CMS4
Sharpen Contact Center Platform (formerly Fathom Voice)
8.0

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