Datatrack Eclipse CMS4 vs. Sharpen Contact Center Platform

Datatrack Eclipse CMS4

Sharpen Contact Center Platform

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Eclipse CMS4	Score 8.0 out of 10	N/A	Eclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency.	N/A
Sharpen Contact Center Platform	Score 0.0 out of 10	N/A	Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences, from the company of the same name in Indianapolis. The contact center software is presented as an ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it's a solution for both customer support to outbound sales teams.	$130 per user/month

Pricing

Datatrack Eclipse CMS4

Sharpen Contact Center Platform

Editions & Modules

No answers on this topic

Power: $130
per user/month

Offerings

Pricing Offerings
Eclipse CMS4	Sharpen Contact Center Platform
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Datatrack Eclipse CMS4	Sharpen Contact Center Platform
Top Pros	Pro Nice user interface Pro Call management Pro Management system	Pro Financial statements
Top Cons	Minus Ease of managing Minus Flexible and intuitive Minus Intuitive features	Minus Somewhat confusing Minus Advanced knowledge

Features

Datatrack Eclipse CMS4

Sharpen Contact Center Platform

Contact Center Software

Comparison of Contact Center Software features of Product A and Product B
	Datatrack Eclipse CMS4 8.0 1 Ratings 4% below category average	Sharpen Contact Center Platform - Ratings
Agent dashboard	8.01 Ratings	00 Ratings
Validate callers	8.01 Ratings	00 Ratings
Outbound response	8.01 Ratings	00 Ratings
Call forwarding	8.01 Ratings	00 Ratings
Click-to-call (CTC)	8.01 Ratings	00 Ratings
Warm transfer	8.01 Ratings	00 Ratings
Predictive dialing	8.01 Ratings	00 Ratings
Interactive voice response	8.01 Ratings	00 Ratings
REST APIs	8.01 Ratings	00 Ratings
Call scripts	8.01 Ratings	00 Ratings
Call tracking	8.01 Ratings	00 Ratings
Multichannel integration	8.01 Ratings	00 Ratings
CRM software integration	8.01 Ratings	00 Ratings

Workforce Optimization (WFO)

Comparison of Workforce Optimization (WFO) features of Product A and Product B
	Datatrack Eclipse CMS4 8.0 1 Ratings 3% below category average	Sharpen Contact Center Platform - Ratings
Inbound call routing	8.01 Ratings	00 Ratings
Omnichannel inbound routing	8.01 Ratings	00 Ratings
Recording	8.01 Ratings	00 Ratings
Quality management	8.01 Ratings	00 Ratings
Call analytics	8.01 Ratings	00 Ratings
Historical reporting	8.01 Ratings	00 Ratings
Live reporting	8.01 Ratings	00 Ratings
Customer surveys	8.01 Ratings	00 Ratings
Customer interaction analytics	8.01 Ratings	00 Ratings

Best Alternatives
	Datatrack Eclipse CMS4	Sharpen Contact Center Platform
Small Businesses	CloudTalk Score 9.5 out of 10	CloudTalk Score 9.5 out of 10
Medium-sized Companies	Bright Pattern Contact Center Score 10.0 out of 10	Bright Pattern Contact Center Score 10.0 out of 10
Enterprises	Google Cloud Contact Center AI Score 8.9 out of 10	Google Cloud Contact Center AI Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Datatrack Eclipse CMS4	Sharpen Contact Center Platform
Likelihood to Recommend	8.0 (2 ratings)	- (0 ratings)

User Testimonials
	Datatrack Eclipse CMS4	Sharpen Contact Center Platform
Likelihood to Recommend	Datatrack It is a call management software that helps us understand and manage important services for our customers with call management, alarm management and remote access with maximum focus. It is a fundamental service in our organization to streamline business processes in the most intelligent and secure way possible, obtaining automatic reports managing call volumes, response times and routing. Incentivized Macarena Medina Recursos humanos Read full review	Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic
Pros	Datatrack It is the mainly used IDE for JAVA developers. It has good integration with most source control software products like Perforce, GIT, RTC or even TFS. Relatively nice user interface. Incentivized Yaron Lavi Head of R&D, ACC Division Read full review	Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic
Cons	Datatrack Datatrack Eclipse CMS4 It is a call system that offers the ease of managing service systems for our clients through flexible and intuitive features, a secure and intelligent platform that provides immediate solutions and excellent services. Incentivized Macarena Medina Recursos humanos Read full review	Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic
Alternatives Considered	Datatrack Incentivized Yaron Lavi Head of R&D, ACC Division Read full review	Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic
Return on Investment	Datatrack Datatrack Eclipse CMS4 is a provider of call management solutions with data analysis and timely delivery to provide excellent customer service, it offers the opportunity to reduce the waiting time of our customers by offering immediacy and progress, it is a tool that has had a great impact because it helps us to concentrate and solve the challenges of our clients. Thanks to this wonderful call management software, our clients are pleased and the results are positive, a real-time platform that automates processes, being very easy to use, effective, safe and fast. Incentivized Macarena Medina Recursos humanos Read full review	Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic
ScreenShots