TrustRadius

Dragon RMM (ITarian / Comodo ONE) vs. DeskRoll Remote Desktop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dragon RMM (ITarian / Comodo ONE)
Score 5.3 out of 10
N/A
Comodo's RMM solution, Dragon RMM (or ITarian, also known as Comodo One) is a remote monitoring and management (RMM) tool suite supporting patch management, auto discovery, network assessment, ITSM, and payment management tool for ITSM service providers.N/A
DeskRoll Remote Desktop
Score 8.0 out of 10
N/A
DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote…
$8.25
per user/per month
Pricing
Dragon RMM (ITarian / Comodo ONE)DeskRoll Remote Desktop
Editions & Modules
No answers on this topic
DeskRoll Lite
$8.25
per user/per month
DeskRoll Pro 1 Month
$29.95
per seat
DeskRoll Starter
$39
per user/per year
DeskRoll Lite
$99
per user/per year
DeskRoll Pro 1 Year
$299.40
per seat
Offerings
Pricing Offerings
Dragon RMM (ITarian / Comodo ONE)DeskRoll Remote Desktop
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$3.25 per seat/per month
Additional Details—With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.
More Pricing Information
Community Pulse
Dragon RMM (ITarian / Comodo ONE)DeskRoll Remote Desktop
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Dragon RMM (ITarian / Comodo ONE)DeskRoll Remote Desktop
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Dragon RMM (ITarian / Comodo ONE)
1.8
1 Ratings
121% below category average
DeskRoll Remote Desktop
-
Ratings
Remote monitoring2.01 Ratings00 Ratings
Network device monitoring1.01 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Dragon RMM (ITarian / Comodo ONE)
2.0
1 Ratings
113% below category average
DeskRoll Remote Desktop
-
Ratings
Patch Management2.01 Ratings00 Ratings
Policy-based automation2.01 Ratings00 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Dragon RMM (ITarian / Comodo ONE)
-
Ratings
DeskRoll Remote Desktop
8.2
2 Ratings
1% below category average
Screen sharing00 Ratings8.02 Ratings
File transfer00 Ratings8.02 Ratings
Instant message00 Ratings7.01 Ratings
Over-the-Internet remote session00 Ratings10.02 Ratings
Initiate remote control from mobile00 Ratings8.01 Ratings
Multi-platform remote control00 Ratings8.01 Ratings
Best Alternatives
Dragon RMM (ITarian / Comodo ONE)DeskRoll Remote Desktop
Small Businesses
NinjaOne
NinjaOne
Score 9.2 out of 10
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.2 out of 10
mRemoteNG
mRemoteNG
Score 9.7 out of 10
Enterprises

No answers on this topic

Remote Desktop Services
Remote Desktop Services
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Dragon RMM (ITarian / Comodo ONE)DeskRoll Remote Desktop
Likelihood to Recommend
4.0
(1 ratings)
7.0
(2 ratings)
Support Rating
3.0
(1 ratings)
-
(0 ratings)
User Testimonials
Dragon RMM (ITarian / Comodo ONE)DeskRoll Remote Desktop
Likelihood to Recommend
Comodo
It is well suited for a startup MSP that cannot afford some of the more expensive tools.
JN
jesse nanes
Systems Engineer
Read full review
Tomsk Inc.
During the pandemic, our company worked remotely. Various staff in our company had technical difficulties or needed assistance installing software in order to work. DeskRoll Remote Desktop helped us to make this process seamless. Rather than deal with the aggravation of trying to walk someone through something over the phone, we were able to get things established in a simple, easy way.
Verified User
Anonymous
Read full review
Pros
Comodo
  • Remote control
  • Remote CMD/powershell
JN
jesse nanes
Systems Engineer
Read full review
Tomsk Inc.
  • Ability to remote in at any time
  • Can support unlimited clients with hardware and software issues
  • Multiple remote client logins
  • Cost!
Matt Karcher | TrustRadius Reviewer
Read full review
Cons
Comodo
  • Remote control
  • Scripting
JN
jesse nanes
Systems Engineer
Read full review
Tomsk Inc.
  • It could be more cost-effective.
  • It could include better "help" or "how-to" sections for people who are not as tech savvy.
Verified User
Anonymous
Read full review
Support Rating
Comodo
Support was very responsive when needed.
JN
jesse nanes
Systems Engineer
Read full review
Tomsk Inc.
No answers on this topic
Alternatives Considered
Comodo
No answers on this topic
Tomsk Inc.
Cost, ease of use, file transfer and chat capabilities.
Matt Karcher | TrustRadius Reviewer
Read full review
Return on Investment
Comodo
  • Ended up moving to another solution.
  • The time spent on this solution did not improve our business workflow.
JN
jesse nanes
Systems Engineer
Read full review
Tomsk Inc.
  • It saved time, which always saves money!
  • It allowed us to save money on additional software licensing - we now use Quickbooks through the use of DeskRoll Remote Desktop.
  • DeskRoll Remote Desktop allowed us to transition to work-from-home easily, which saved us valuable time during the pandemic.
Verified User
Anonymous
Read full review
ScreenShots

DeskRoll Remote Desktop Screenshots

Screenshot of DeskRoll remote connection view - Windows remote desktop.Screenshot of DeskRoll wizard that quickly guides you through basic remote access scenarios.