What users are saying about
2 Ratings
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Score 8 out of 100
2 Ratings
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Score 4.2 out of 100

Likelihood to Recommend

DeskRoll Remote Desktop

DeskRoll Remote Desktop is well suited for consultant and remote support. It's less appropriate for clients worried about security and anytime remote access.
Matt Karcher | TrustRadius Reviewer

ITarian

It is well suited for a startup MSP that cannot afford some of the more expensive tools.
jesse nanes | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

DeskRoll Remote Desktop
8.2
ITarian
Screen sharing
DeskRoll Remote Desktop
9.0
ITarian
File transfer
DeskRoll Remote Desktop
8.0
ITarian
Instant message
DeskRoll Remote Desktop
7.0
ITarian
Over-the-Internet remote session
DeskRoll Remote Desktop
9.0
ITarian
Initiate remote control from mobile
DeskRoll Remote Desktop
8.0
ITarian
Multi-platform remote control
DeskRoll Remote Desktop
8.0
ITarian

Monitoring Tasks

DeskRoll Remote Desktop
ITarian
1.8
Remote monitoring
DeskRoll Remote Desktop
ITarian
2.0
Network device monitoring
DeskRoll Remote Desktop
ITarian
1.0
Multiple Server Monitoring
DeskRoll Remote Desktop
ITarian
2.0
Multi-device monitoring
DeskRoll Remote Desktop
ITarian
2.0
Automated alerts and notifications
DeskRoll Remote Desktop
ITarian
2.0

Management Tasks

DeskRoll Remote Desktop
ITarian
2.0
Patch Management
DeskRoll Remote Desktop
ITarian
2.0
Service configuration management
DeskRoll Remote Desktop
ITarian
2.0
Software and hardware inventory
DeskRoll Remote Desktop
ITarian
2.0
Policy-based automation
DeskRoll Remote Desktop
ITarian
2.0

Reporting

DeskRoll Remote Desktop
ITarian
2.0
Performance data reports
DeskRoll Remote Desktop
ITarian
2.0
Customizable reporting
DeskRoll Remote Desktop
ITarian
2.0
Data visualization
DeskRoll Remote Desktop
ITarian
2.0
Risk analysis
DeskRoll Remote Desktop
ITarian
2.0

Security

DeskRoll Remote Desktop
ITarian
2.0
Data backup and recovery
DeskRoll Remote Desktop
ITarian
2.0
Antivirus and malware management
DeskRoll Remote Desktop
ITarian
2.0
Adinistraor access control
DeskRoll Remote Desktop
ITarian
2.0

Pros

DeskRoll Remote Desktop

  • Ability to remote in at any time
  • Can support unlimited clients with hardware and software issues
  • Multiple remote client logins
  • Cost!
Matt Karcher | TrustRadius Reviewer

ITarian

  • Remote control
  • Remote CMD/powershell
jesse nanes | TrustRadius Reviewer

Cons

DeskRoll Remote Desktop

  • DeskRoll has really done a great job with this software and I don't see any need for improvement
Matt Karcher | TrustRadius Reviewer

ITarian

  • Remote control
  • Scripting
jesse nanes | TrustRadius Reviewer

Support Rating

DeskRoll Remote Desktop

No score
No answers yet
No answers on this topic

ITarian

ITarian 3.0
Based on 1 answer
Support was very responsive when needed.
jesse nanes | TrustRadius Reviewer

Alternatives Considered

DeskRoll Remote Desktop

Cost, ease of use, file transfer and chat capabilities.
Matt Karcher | TrustRadius Reviewer

ITarian

No answers on this topic

Return on Investment

DeskRoll Remote Desktop

  • Positive: Cost of software versus other vendors
  • Positive: Instant access to clients makes them very happy
  • Positive: Cost of gas and labor reduced
  • Negative: Less time spent at client locations
Matt Karcher | TrustRadius Reviewer

ITarian

  • Ended up moving to another solution.
  • The time spent on this solution did not improve our business workflow.
jesse nanes | TrustRadius Reviewer

Screenshots

Pricing Details

DeskRoll Remote Desktop

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$29.95*

* per seat

DeskRoll Remote Desktop Editions & Modules

Edition
DeskRoll - 1 Month29.951
DeskRoll - 1 Year299.51
  1. per seat
Additional Pricing Details
With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.

ITarian

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ITarian Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

DeskRoll Remote Desktop
8.0
ITarian
4.0

Support Rating

DeskRoll Remote Desktop
ITarian
3.0

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