What users are saying about
1 Ratings
1 Ratings
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Score 9 out of 101

Likelihood to Recommend

Dimelo

It adapts very well for companies that are dedicated to serving their customers on a daily basis through support, solutions, or information. You can categorize messages and thus be able to assign each user depending on their abilities and needs. This allows you to monitor the results and thus be able to keep statistics of your progress in terms of the attention of users.
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Feature Rating Comparison

Sales Force Automation

Dimelo
8.9
Customer data management / contact management
Dimelo
9.0
Workflow management
Dimelo
9.0
Territory management
Dimelo
9.0
Opportunity management
Dimelo
9.0
Integration with email client (e.g., Outlook or Gmail)
Dimelo
9.0
Contract management
Dimelo
9.0
Quote & order management
Dimelo
9.0
Interaction tracking
Dimelo
9.0
Channel / partner relationship management
Dimelo
8.0

Customer Service & Support

Dimelo
8.3
Case management
Dimelo
9.0
Call center management
Dimelo
8.0
Help desk management
Dimelo
8.0

Marketing Automation

Dimelo
9.0
Lead management
Dimelo
9.0
Email marketing
Dimelo
9.0

CRM Project Management

Dimelo
8.3
Task management
Dimelo
9.0
Billing and invoicing management
Dimelo
8.0
Reporting
Dimelo
8.0

CRM Reporting & Analytics

Dimelo
8.0
Forecasting
Dimelo
8.0
Pipeline visualization
Dimelo
8.0
Customizable reports
Dimelo
8.0

Customization

Dimelo
9.0
Custom fields
Dimelo
9.0
Custom objects
Dimelo
9.0
Scripting environment
Dimelo
9.0
API for custom integration
Dimelo
9.0

Security

Dimelo
8.0
Single sign-on capability
Dimelo
8.0
Role-based user permissions
Dimelo
8.0

Social CRM

Dimelo
8.5
Social data
Dimelo
9.0
Social engagement
Dimelo
8.0

Integrations with 3rd-party Software

Dimelo
9.0
Marketing automation
Dimelo
9.0
Compensation management
Dimelo
9.0

Platform

Dimelo
8.0
Mobile access
Dimelo
8.0

Pros

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
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Cons

Dimelo

  • For some users it can be a bit complicated and cumbersome.
  • It would be good to have a good user manual step by step to make it easier.
  • Without an internet connection it does not work.
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Alternatives Considered

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
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Return on Investment

Dimelo

  • It helps to reduce expenses in the company since you unify all your means of communications in a single system.
  • I can measure our support effectiveness with various indicators, easily compiling them to give me insight into how to improve our processes
  • I can effectively supervise service agents in real time and visualize their daily activities on a board, which allows me to improve every day.
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Pricing Details

Dimelo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

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