What users are saying about
2 Ratings
2 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Dimelo
8.9
Customer data management / contact management
Dimelo
9.0
Workflow management
Dimelo
9.0
Territory management
Dimelo
9.0
Opportunity management
Dimelo
9.0
Integration with email client (e.g., Outlook or Gmail)
Dimelo
9.0
Contract management
Dimelo
9.0
Quote & order management
Dimelo
9.0
Interaction tracking
Dimelo
9.0
Channel / partner relationship management
Dimelo
8.0

Customer Service & Support

Dimelo
8.1
Case management
Dimelo
8.2
Call center management
Dimelo
8.0
Help desk management
Dimelo
8.0

Marketing Automation

Dimelo
8.2
Lead management
Dimelo
7.4
Email marketing
Dimelo
9.0

CRM Project Management

Dimelo
8.1
Task management
Dimelo
7.4
Billing and invoicing management
Dimelo
8.0
Reporting
Dimelo
8.8

CRM Reporting & Analytics

Dimelo
7.5
Forecasting
Dimelo
6.4
Pipeline visualization
Dimelo
8.0
Customizable reports
Dimelo
8.0

Customization

Dimelo
8.6
Custom fields
Dimelo
7.4
Custom objects
Dimelo
9.0
Scripting environment
Dimelo
9.0
API for custom integration
Dimelo
9.0

Security

Dimelo
8.0
Single sign-on capability
Dimelo
8.0
Role-based user permissions
Dimelo
8.0

Social CRM

Dimelo
8.9
Social data
Dimelo
9.0
Social engagement
Dimelo
8.8

Integrations with 3rd-party Software

Dimelo
8.6
Marketing automation
Dimelo
8.2
Compensation management
Dimelo
9.0

Platform

Dimelo
8.0
Mobile access
Dimelo
8.0

Pros

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
luar lamas | TrustRadius Reviewer

Cons

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
luar lamas | TrustRadius Reviewer

Return on Investment

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Anonymous | TrustRadius Reviewer

Pricing Details

Dimelo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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