What users are saying about
2 Ratings
5 Ratings
2 Ratings
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Score 7.3 out of 100
5 Ratings
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Score 9 out of 100

Likelihood to Recommend

Dispatch

Dispatch is well suited for teams looking to improve their delivery notification process. The ability to notify customers via automated phone call or text is invaluable and takes the burden away from the drivers and delivery team on the ground, who can be unreliable and inefficient at times depending on the situation.
Anonymous | TrustRadius Reviewer

Jobber

It is well suited for medium-sized organizations with a limited number of clients and processes that are not constantly interrupted. We are using it for the field jobs, but for those that are more back-and-forth and require a lot of iteration, I don't think fits well. It is meant for providing service -- deliver service -- done scenarios where workflow follows a stream
Anonymous | TrustRadius Reviewer

Pros

Dispatch

  • Easy to set up
  • Good integration with customer notification
  • Streamlined set up process and support
Anonymous | TrustRadius Reviewer

Jobber

  • The recurring job feature was key to our decision in selecting Jobber. There's a lot of flexibility in how you schedule recurring work. I especially like that you can select the frequency (weekly, monthly) coupled with either a specific date or day of the week/month.
  • Client email reminders help our clients know when we're coming and provide an important point of contact. Customizing the email was easy.
  • Client overview. It's extremely helpful to be able to view a client's record and see the upcoming visits along with the completed work.
Anonymous | TrustRadius Reviewer

Cons

Dispatch

  • Buggy desktop app interface
  • Mobile app needs a lot of improvement
  • Login for vehicles can be a bit tricky
Anonymous | TrustRadius Reviewer

Jobber

  • Pricey. They should consider some more affordable options.
  • Design. As we ramped up our visual identity we were looking for a more modern design.
  • To include visible discounting options on quotes, for example.
Anonymous | TrustRadius Reviewer

Usability

Dispatch

No score
No answers yet
No answers on this topic

Jobber

Jobber 9.0
Based on 1 answer
It is usable in multiple settings, but in my opinion preferably for small to medium-sized organizations. It covers the process as a whole and can be used in any segment (from creating a quote to client communication). The mobile app is very usable, intuitive, and especially useful for people working in the field
Anonymous | TrustRadius Reviewer

Support Rating

Dispatch

Dispatch 6.0
Based on 1 answer
Dispatch has timely customer service and set up support. Unfortunately, they are only able to assist via phone and do not have a chat option. Chatting would be much easier for being able to answer simple questions or software issues instead of having to wait on hold over the phone.
Anonymous | TrustRadius Reviewer

Jobber

Jobber 9.0
Based on 1 answer
There is hardly an app that covers it all while staying simple and wrapping up the process. From the filing of the request, everything goes smoothly following a natural progression. Reports are insightful, give you an instant overview and easy to understand. In addition, you can easily track any information from those on clients to expense tracking.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Dispatch

We used Route4Me but surprisingly there are very few alternatives and companies on the market that are well suited for performing this kind of tracking. I am somewhat disappointed that Dispatch is the only option, only because the desktop and mobile applications can be so buggy and, at times, unreliable. But, the other existing options on the market are much worse.
Anonymous | TrustRadius Reviewer

Jobber

(FieldEdge) Jobber has a much better mobile app that is intuitive and easily used. Also, the process flows better its natural progression, it is much simpler (the competition was adding and adding features) and serves all the needs with its simplicity, it is much neater in the sense of design and interface, it is very comprehensive tool.
Anonymous | TrustRadius Reviewer

Return on Investment

Dispatch

  • Dispatch gives us the ability to track orders that have shipped locally
  • Digital footprint
  • Reduction of carbon emissions using paper products
Anonymous | TrustRadius Reviewer

Jobber

  • This has helped us keep costs down by routing our jobs more efficiently. Specifically, it saves tons of time in routing the jobs, but also saves time/fuel for our drivers.
Anonymous | TrustRadius Reviewer

Pricing Details

Dispatch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Jobber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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