Ebsta vs. StorySlab

Their CSM Eve is great. Super responsive and helpful when you need her. Their tool never breaks!

Incentivized

I would recommend the app to another colleague if they were only going to manage 1-2 brands or channels. I believe in typical Eastman fashion, we had one idea of how we were going to use StorySlab and now a few years later our vision has changed. Items are starting to get cluttered.

Incentivized

• Easy to use
• Syncs with Salesforce
• Can add contacts to Salesforce from Ebsta fluidly

Incentivized

• Customer Service
• Easy to use
• Low cost

Incentivized

• It doesn’t recognize specific URL links. For example, “bob smith” could be in our CRM 10 times and it won’t know which one is the correct Bob Smith.

Incentivized

• Sign Up Process
• Clean up data
• Proactively send out metrics

Incentivized

10/10 responsiveness.

Incentivized

We use Marcom Central for one brand. They do not have a mobile app or mobile capabilities, which is unfortunate. We also use it as an e-commerce site for our customers to log on to as well.

Incentivized

• Allows us easy access to know if someone is in our database without searching

Incentivized

• Positive- we took the responsibility off of reps to keep updated materials.
• Positive- easy to use.
• Negative- sometimes items show up unprecedented.

Incentivized