ExpandIT Field Service vs. ServiceNow Customer Service Management
ExpandIT Field Service vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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ExpandIT Field Service | N/A | ExpandIT Field Service software puts information at field technicians’ fingertips, and enables them to track key information, access up to date data, view a real-time overview of job related information, complete checklists and provide photographic proof of work completed. With field service management software organizations can streamline the order flow from field technician through to the accounting system and improve cash flow with faster billing. Using ExpandIT Field Service… | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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ExpandIT Field Service | ServiceNow Customer Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ExpandIT Field Service | ServiceNow Customer Service Management | |
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Small Businesses | Method:CRM Score 9.3 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Jotform Score 8.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | ServiceNow Customer Service Management Score 7.9 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ExpandIT Field Service | ServiceNow Customer Service Management | |
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Likelihood to Recommend | - (0 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
ExpandIT Field Service | ServiceNow Customer Service Management | |
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Likelihood to Recommend | ExpandIT No answers on this topic | ServiceNow |
Pros | ExpandIT No answers on this topic | ServiceNow |
Cons | ExpandIT No answers on this topic | ServiceNow |
Usability | ExpandIT No answers on this topic | ServiceNow |
Support Rating | ExpandIT No answers on this topic | ServiceNow |
Alternatives Considered | ExpandIT No answers on this topic | ServiceNow |
Return on Investment | ExpandIT No answers on this topic | ServiceNow |
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