What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
83 Ratings
1 Rating

Five9

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
83 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • Nectar Desk ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.0

Five9

80%
9.2

Nectar Desk

92%
Nectar Desk ranks higher in 13/13 features

Agent dashboard

8.2
82%
11 Ratings
9.0
90%
1 Rating

Validate callers

8.3
83%
11 Ratings
10.0
100%
1 Rating

Outbound response

7.9
79%
11 Ratings
9.0
90%
1 Rating

Call forwarding

8.3
83%
8 Ratings
10.0
100%
1 Rating

Click-to-call (CTC)

8.1
81%
10 Ratings
10.0
100%
1 Rating

Warm transfer

8.0
80%
10 Ratings
10.0
100%
1 Rating

Predictive dialing

8.5
85%
9 Ratings
9.0
90%
1 Rating

Interactive voice response

8.1
81%
9 Ratings
10.0
100%
1 Rating

REST APIs

8.0
80%
7 Ratings
9.0
90%
1 Rating

Call scripts

7.3
73%
9 Ratings
9.0
90%
1 Rating

Call tracking

7.5
75%
12 Ratings
9.0
90%
1 Rating

Multichannel integration

7.9
79%
10 Ratings
8.0
80%
1 Rating

CRM software integration

8.0
80%
10 Ratings
8.0
80%
1 Rating

Workforce Optimization (WFO)

7.6

Five9

76%
8.6

Nectar Desk

86%
Nectar Desk ranks higher in 7/8 features

Inbound call routing

8.0
80%
9 Ratings
9.0
90%
1 Rating

Omnichannel inbound routing

8.3
83%
7 Ratings
8.0
80%
1 Rating

Recording

6.8
68%
11 Ratings
9.0
90%
1 Rating

Quality management

7.6
76%
20 Ratings
9.0
90%
1 Rating

Call analytics

7.5
75%
12 Ratings
8.0
80%
1 Rating

Historical reporting

7.0
70%
11 Ratings
8.0
80%
1 Rating

Live reporting

8.3
83%
10 Ratings
9.0
90%
1 Rating

Customer interaction analytics

7.7
77%
10 Ratings
9.0
90%
1 Rating

Attribute Ratings

  • Nectar Desk is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.9

Five9

79%
36 Ratings
8.0

Nectar Desk

80%
1 Rating

Support Rating

8.2

Five9

82%
12 Ratings

Nectar Desk

N/A
0 Ratings

Likelihood to Recommend

Five9

Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
Anonymous | TrustRadius Reviewer

Nectar Desk

I would recommend Nectar Desk if you are going to launch it across an entire organization. By launching for only one department, it has been extremely difficult to not have the connectivity we want across the entire company.
Anonymous | TrustRadius Reviewer

Pros

Five9

  • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
  • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
  • You can customize the call dispositions / call labels to match what's used in your CRM.
Anonymous | TrustRadius Reviewer

Nectar Desk

  • Customizing Multiple Ring Groups: Allows for different call routing options depending on what phone number is dialed by a caller
  • Agent Login Tracking & Analytics: I can see minute by minute details of my team's login status and better understand how they're using their time
  • IVR Set Up: I can set up and edit/change IVR settings with the click of a few buttons, it's super easy!
  • Call History Tracking: I can easily filter and view all calls for the day to see what was inbound vs outbound, how many calls were handled by each agent, how many calls were missed, how many were outside of business hours, what the dispositions for each call were, and MORE. The Call History analytics are GREAT.
Anonymous | TrustRadius Reviewer

Cons

Five9

  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
Ariana Thompson | TrustRadius Reviewer

Nectar Desk

  • When a caller becomes assigned to an agent, SMS notifications are only sent to that agent. This is difficult for our call center manager to monitor if the team is handling all SMS replies efficiently and effectively.
  • Because Nectar Desk is a chrome-based calling software, we are limited in accessing the platform. Due to the ongoing pandemic, this presented a challenge in making sure that all agents' at-home computers were capable of running the software.
Anonymous | TrustRadius Reviewer

Pricing Details

Five9

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 Contact sales team

Five9 Editions & Modules

Edition
CoreContact sales team1
PremiumContact sales team1
OptimumContact sales team1
UltimateContact sales team1
  1. Contact sales team
Additional Pricing Details
Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing

Nectar Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Nectar Desk Editions & Modules

Additional Pricing Details

Support Rating

Five9

Five9 8.2
Based on 12 answers
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
Anonymous | TrustRadius Reviewer

Nectar Desk

No score
No answers yet
No answers on this topic

Alternatives Considered

Five9

Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
Anonymous | TrustRadius Reviewer

Nectar Desk

No answers on this topic

Return on Investment

Five9

  • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
  • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
  • Cost savings: Five9 requires significantly less management than our previous solutions.
Matt Zemon | TrustRadius Reviewer

Nectar Desk

  • As the marketing agency that implemented this software for a client, we have 100% insight into call performance. Our client previously throughout random numbers, was always guessing on his team's performance, and now we have actual insight into how the intake team is truly performing—we know 100% of the inbound calls they make, how many outbound calls are made in a day, and how much time is spent 'idle'. This has allowed our client to hire the appropriate number of call center staff based on actual data and has allowed us to shift our marketing budget to focus on driving the right callers.
Anonymous | TrustRadius Reviewer

Screenshots

Add comparison