TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freedcamp

    Score8.2 out of 10
    N/AThe vendor states Freedcamp helps tens of thousands of teams around the world manage their work. Their free plan contains tasks(in list and kanban view), milestones, discussions, calendar, time-tracking and password management. On their premium plans, they also offer Gantt charts, Wikis, Issue Tracking, CRM and Invoices+.

    $2.49

    per month

    Help Lightning

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…

    $75,000

    per year

    Pricing
    FreedcampHelp Lightning
    Editions & Modules
    Minimalist
    $2.49
    per month
    Business
    $8.99
    per month
    Enterprise
    $75,000
    per year per installation
    Offerings
    Pricing Offerings
    FreedcampHelp Lightning
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Solutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.
    More Pricing Information
    Features
    FreedcampHelp Lightning
    Project Management
    Comparison of Project Management features of Freedcamp and Help Lightning
    Feature
    Freedcamp
    8.9
    4 Ratings
    15% above category average
    Help Lightning
    -
    Ratings
    Task Management8.14 Ratings00 Ratings
    Gantt Charts10.02 Ratings00 Ratings
    Scheduling7.33 Ratings00 Ratings
    Team Collaboration7.33 Ratings00 Ratings
    Email integration10.01 Ratings00 Ratings
    Mobile Access10.01 Ratings00 Ratings
    Timesheet Tracking10.02 Ratings00 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Freedcamp and Help Lightning
    Feature
    Freedcamp
    9.1
    1 Ratings
    17% above category average
    Help Lightning
    -
    Ratings
    Quotes/estimates9.11 Ratings00 Ratings
    Invoicing9.11 Ratings00 Ratings
    Best Alternatives
    FreedcampHelp Lightning
    Small Businesses
    Any.do
    Score8 out of 10
    LogMeIn Rescue
    Score8.2 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    BeyondTrust Remote Support
    Score8.6 out of 10
    Enterprises
    Microsoft To Do
    Score7.9 out of 10
    TeamViewer
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FreedcampHelp Lightning
    Likelihood to Recommend
    8.1
    (4 ratings)
    10.0
    (1 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.7
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    FreedcampHelp Lightning
    Likelihood to Recommend
    Freedcamp
    I have used a number of different Project Management Tools and this is the one I always make the team come back to, it's easy to use, has great support, and can be used by people of various levels of technical ability. When planning a complicated network, that needs to be sold to a customer, all people within the company have needs that have to be addressed, from the obvious technical, but also legal, regulatory, finance, and ordering of equipment and all these have different milestones, that interconnect, this is where Freedcamp shines, it allows all of the company to work together to achieve the technical sale.
    Read full review
    Help Lightning
    I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
    Incentivized
    Read full review
    Pros
    Freedcamp
    • project management
    • organization
    • task management
    Read full review
    Help Lightning
    • Sharing graphics, images and other resources.
    • Connect remotely with different experts.
    • Favors team work, even remotely.
    Incentivized
    Read full review
    Cons
    Freedcamp
    No answers on this topic
    Help Lightning
    • It needs a strong network or signal connection.
    • Nothing else.
    Incentivized
    Read full review
    Likelihood to Renew
    Freedcamp
    I always come back to using Freedcamp, I've used others, but keep coming back.
    Read full review
    Help Lightning
    No answers on this topic
    Usability
    Freedcamp
    It basically provides everything we need in terms of functionality. No tool is perfect and this one can improve in the visual department and maybe doesn't offer quite as much as the most advanced project management tools out there.
    Incentivized
    Read full review
    Help Lightning
    No answers on this topic
    Support Rating
    Freedcamp
    Especially a few years ago when Freedcamp was first starting, I needed support, sometimes, I'd find a bug as a heavy user, Igor and Angel are great people who are quick to reply and help you as well as the other great staff. Freedcamp's support is the best of any software product I use.
    Read full review
    Help Lightning
    No answers on this topic
    Alternatives Considered
    Freedcamp
    Maybe not as good and visually appealing as Jira and Trello. But it offers a much better free tier and better prices for a small organisation as we are. Freedcamp and Kanbanchi is quite similar but Kanbanchi lacks the wide range of functionality in its free tier and makes it difficult to start up in a team.
    Incentivized
    Read full review
    Help Lightning
    I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
    Incentivized
    Read full review
    Return on Investment
    Freedcamp
    • Freedcamp has helped us juggle many tasks and complete everything on time.
    Read full review
    Help Lightning
    • Makes work team better, even remotely.
    • Allows to share important information and get constantly retro alimentations.
    • Helps us to respect the Covid-19 prevention measures, while continue working.
    Incentivized
    Read full review
    ScreenShots

    Freedcamp Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot

    Help Lightning Screenshots

    Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.