Google Cloud Contact Center AI vs. Ozonetel
Google Cloud Contact Center AI vs. Ozonetel
Product | Rating | Most Used By | Product Summary | Starting Price |
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Google Cloud Contact Center AI | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A | |
Ozonetel | N/A | Ozonetel is a Cloud Telephony solution provider headquartered in San Jose, that enables businesses to communicate via all the channels, i.e. voice, email, social media, SMS, chat, on one platform with no capital investment. Ozonetel helps to run contact center, provide call management tools, analytics tools to monitor and track the customer interaction. Marketers can use the platform to run marketing campaigns like miss call campaign, sms campaign, and email campaigns. | $30 per month per user |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Google Cloud Contact Center AI | Ozonetel | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Google Cloud Contact Center AI | Ozonetel | |
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Likelihood to Recommend | 8.5 (13 ratings) | - (0 ratings) |
Likelihood to Renew | 9.0 (1 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Google Cloud Contact Center AI | Ozonetel | |
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Likelihood to Recommend | Google | Ozonetel Communications No answers on this topic |
Pros | Google | Ozonetel Communications No answers on this topic |
Cons | Google | Ozonetel Communications No answers on this topic |
Likelihood to Renew | Google | Ozonetel Communications No answers on this topic |
Usability | Google | Ozonetel Communications No answers on this topic |
Alternatives Considered | Google | Ozonetel Communications No answers on this topic |
Return on Investment | Google | Ozonetel Communications No answers on this topic |
ScreenShots |