HiBob is an HR management platform that provides features supporting talent management including onboarding administration and task management, payroll reporting and time tracking, and manager dashboard for tracking employee performance.
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UKG Pro
Score8 out of 10
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UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
HiBob is the most customizable, scaleable and flexible HR platform on the market today. It is ideal for medium and large organizations with operations across the globe while also being a great option for smaller organizations. The modularization of the platform allows each customer to select the elements that are most suited to their needs, while the base "Core" system has a huge amount of functionality and integration options right out of the box. In my opinion, there is no platform on the market that competes with HiBob's easy to use interface, control abilities and general functionality. All too often these days, systems are built on poor architechture with fancy packaging. HiBob delivers a system that is well built and looks great too!
I feel UKG Pro has been so horribly rolled out at the City of Houston. I'm amazed that, as a system administrator, it even works at all. In my opinion, the greatest expense the city has budgeted is managed by a shoe-string, janky, bug-ridden mess. I truly hope UKG is bought out for 2 cents and scattered to dust. In my opinion, terrible maintenance and support, the worst consultants money can buy, the sleaziest sales accountants. This system tries my patience as a lead system administrator and I would caution anyone considering bringing in this mess to their business. It's been a year now, and we still have workarounds and bugs daily.
UKG has an amazing support team to reach out to if assistance is needed
All add-ons of UKG Pro integrate seamlessly making it a powerful software program
UKG Pro is very configurable to meet the specific needs of companies
It is easy to use and navigate
The mobile app is loved by all employees and provides on-demand access
The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I'd like to be able to have flexibility in org charts so that there are options for matrix, flat. I'd also like a printable version of the org chart AND one where names were hidden so it could be shared with individuals outside the organization.
In the Performance Reviews I would love to see a 9-box option including corresponding questions so we could plot individuals in the 9-box matrix.
It would be ideal if, before a performance review period, managers were given the opportunity to choose 3-4 people they would want to include in a Peer Review of their employees AND where the system would flag if one person was being asked to do more than 2 Peer Reviews.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Teachers that are hard functionality. Okay. I would say the most issues that we've had is the admins or the HR department losing their access and it throws us for a loop. It's like, what happened? What's going on? So that's the main thing. And then some of our employees struggle with the hourly employees try to struggle with timekeeping as in clocking in and clocking out. But we got that resolved. Thank you UKG Pro. And our employees are happy again. I would recommend UKG Pro.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
We will without a doubt be continuing to use Hibob, it is convenient, being engaged with and great value for money. A one stop shop for all things HR related to keep policies and safe financial information has been so beneficial to the business meaning less risk to GDPR breaches and somewhere for employees to refer back to in future has been invaluable
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We have been a customer since 2015, we have gone to market and find that UKG Pro product is both user friendly for administrators as well as the employee. The qualify of support and service of UKG team is valued and we trust the product.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It's a solid HRIS system, it's user friendly to employees and employers, but they've changed the user interface 2 times now in the last 2.5 years, so having to find where certain things are after the change can be tedious
It gets the job done, but not with a few deep sighs. Once you know where stuff lives, it's manageable, but the first learning curve is steep, some menus feel buried. However, it's consistent, reliable and doesn't crash on me, which counts for a lot. With a little UI glow up it could push into a 9 zone.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
For the most part UltiPro has been reliable, but it could definitely be better. There have been several notable server issues where we were unable to access the product or unable to utilize some of the features. Customer support is usually quick to respond to questions about these issues, but they do not proactively reach out to customers whose environments have been effected by outages
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A lot of support is self-service from the users themselves, via a guide hosted on HiBob's website. I have found the guide helpful 10% of the time when I needed support. The support team is quite quick to reply, but not everyone is helpful unfortunately, and in many cases a lot of emails, messages and back and forth were needed to get to the bottom of an issue. When I pointed out that a video call would be a quicker way to tell people "this is how it's done", I was told that it's not the way they deliver support. I had to beg our account managers for a video chat with some skilled users to show me how to do certain things that (a) were nowhere to be found on the guide, and (b) the support team wasn't able to solve. Additionally, to find solutions, I was pointed to a forum where other users exchange tips on how they managed to solve problems - again, not really helpful as I would like to know this from Bob's team themselves since we're paying for the product, and I shouldn't rely on other users to tell me how they managed their way around a problem
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The quality of UKG Support is related directly to the UKG rep. who handles the issue. In some cases you get someone who really is good at supporting the product and others may not have as much experience and it shows
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Hibob was ultimately more flexible and offered a strong customer support network which is why we selected it over others. It's also well-priced and while not "cheap", it was more inexpensive than other larger systems. Their sales team was so supportive the entire time and as we went into the implementation phase (which only took us 12 weeks for 1,000 employees!), it was clear that the support continued. Our implementation specialist was so incredibly helpful and while we worked at our own pace, we were still able to roll it out in 3 months. Having worked on a Workday Implementation before, I was blown away by how quickly we got this done. It's also great that as we are using the product, we can continuously make adjustments on our own and tweak it as the business changes. Workday is so complicated that it required a full-time team to work on it. It's just two of us overseeing the system and we are able to run things smoothly on our own! Of course, it's great having the support of our Account Manager when we get stuck.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We used ADP WFN prior to switching to UKG. We interviewed three different payroll companies to see what our options were. UKG stood out and aligned with our company values. The sales team was very helpful and asked questions about what we were currently doing and how they could assist with simplifying things. I personally had a side meeting with them to see if there were options for a process that we manually process and if UKG could actually eliminate the process. We came to the conclusion that we weren't able to get it 100%, but we could pull 80% of what we needed from UKG, and then we would only need to manipulate 20% of the information. It was also determined from that meeting that we wouldn't need to pay extra to have a special report built. The customer service is what we were sold on. The other companies that we looked at didn't give us the confidence that their customer service would be any better than what we previously had.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
We were paying a third-party HR organization ~100K per year and were able to cut this from our budget by turning on the connections between our ATS, Hibob, and our payroll vendors.
We are using the integration between CoMeet ATS, and it autogenerates the employee onboarding, creating a seamless experience for the employees. They used to have to reenter their data in 5 separate systems, now, it's all started in CoMeet, and upon hire, the onboarding data is collected in Hibob and distributed into all other connected systems.
When changing employment status, the automation manages system access automatically. (But in cases where we need to override the information for special cases, we still have the option without "breaking" the API connections).
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
My company acquired another company, and with a UKG partner, we were able to bring them online in UKG within two months of the acquisition date.
When COVID sent us remote, we could configure custom fields to track vaccination status.
The C-suite can get custom reports done in minutes, or ours, where our previous HRIS would have taken days to accomplish, as data would have had to have been exported to Excel and then manipulated inside Excel.
UKG has allowed to go virtual paper free as both a candidate and employee.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
