What users are saying about
6 Ratings
1 Rating
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Likelihood to Recommend

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Output Time

Is well suitable for agencies, consultancy businesses and law firms.
Nahuel Daima | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Hiver
9.0
Output Time
Organize and prioritize service tickets
Hiver
8.8
Output Time
Ticket creation and submission
Hiver
9.1
Output Time
Ticket response
Hiver
9.1
Output Time

Multi-Channel Help

Hiver
9.1
Output Time
Email support
Hiver
9.1
Output Time

Project Management

Hiver
Output Time
7.5
Task Management
Hiver
Output Time
9.1
Resource Management
Hiver
Output Time
7.3
Gantt Charts
Hiver
Output Time
8.2
Scheduling
Hiver
Output Time
4.5
Support for Agile Methodology
Hiver
Output Time
7.3
Support for Waterfall Methodology
Hiver
Output Time
7.3
Timesheet Tracking
Hiver
Output Time
9.1
Budget and Expense Management
Hiver
Output Time
7.3

Professional Services Automation

Hiver
Output Time
6.4
Invoicing
Hiver
Output Time
5.5
Project & financial reporting
Hiver
Output Time
7.3

Pros

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Output Time

  • Time Management
  • Project Management
  • Expenses Management
Nahuel Daima | TrustRadius Reviewer

Cons

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Output Time

  • Some times the data on the Project View is not consistent with the task view or the time view.
  • The software doesn't handle cache right
Nahuel Daima | TrustRadius Reviewer

Alternatives Considered

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Output Time

It has all the thing need it included on the price, and works perfectly online. I didn't have to rely on third-parties to get basic features like time management or budget management. Also the setup process is quite easy and fast, we were able to setup this and migrate all our data in less than a day.
Nahuel Daima | TrustRadius Reviewer

Return on Investment

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Output Time

  • We had reduced hour times managing projects drastically.
Nahuel Daima | TrustRadius Reviewer

Screenshots

Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

Output Time

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$ 4*

* per user per month

Output Time Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison