ICIMS Hire is an enterprise applicant tracking system (ATS) that supports core hiring workflows. With comprehensive support for screening, interview management, offer management, and onboarding, it is built on enterprise‑grade technology and designed to support complex, global hiring at scale.
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UKG Pro
Score 8.1 out of 10
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UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
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Pricing
ICIMS Hire
UKG Pro
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ICIMS Hire
UKG Pro
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
Implementation pricing is determined on a per-company basis.
Starting price (does not include set up fee) - Pricing is determined on a per-company basis, tailored to organization size, configuration, and selected solutions.
ICIMS offered greater reporting abilities and updated workflows. In addition, the ease of sharing information with job boards made us decide to select ICIMS.
ICIMS Hire stands out as the right choice for our needs. I used to prefer Greenhouse's focus on structured interview science and feedback abilities but I selected ICIMS Hire because its unmatched configurability and robust automation allow us to manage massive, high-volume …
iCIMS Talent Cloud is definitely more user friendly than most other platforms we have vetted or used. It is also more presentable and has more capabilities than most others. We appreciate the integration capabilities of linking our career portals within our own websites and …
I'd say iCIMS is a better tool than what functionality I've been exposed to in SuccessFactors and Paradox. It's less convoluted than Paradox, but maybe lacks some of the automation. Compared to iSolved, it's on par. I'd say our company is fully invested in all aspects of …
iCIMS Talent Cloud is well-thought out with opportunities to manage candidates in process for larger organizations. It also partners well with job boards for ease in job posting. ADP WFN decreased our # of candidates unnecessarily because of the required login. BerniePortal …
The difference between iCIMS Talent Cloud and Salesforce is night and day. We were stuck in the stone age of applicant tracking and metrics. iCIMS has given us the freedom to do with our data as we see useful for us. We are also able to integrate to current HCM/HRIS very easily …
iCIMS and Munis actually are used together for our company in order to communicate together for better information. There are things that each does better than the other, but the platforms are geared in slightly different ways so those differences are expected. Using them …
I believe compared to other software iCIMS is very easy to use. It is not complicated, user friendly, and system maintenance has never been an issue. The support desk is always available for assistance and training manual is very beneficial when using for new on site staff. …
Oracle E-Business Suite Technical/Functional Analyst
Chose ICIMS Hire
Fully available automation, lesser bad data quality, more information is gathered at the time of applicant profile creation without having the need to ask for any follow ups or additional notifications. Integrates better with Oracle, Workday and SAP than other similar systems. …
iCIMS Talent Cloud provided a better fit into an organization like ours and fewer implementation efforts. Also back in the day, iCIMS Talent Cloud had most of the features we were looking for out of the box. Additionally, it offered better integration possibilities with our …
We previously used monster/HR Smart as our talent solution. They did not enable us to brand different divisions within the same platform, so we had to purchase separate ATS systems for each division. This was less than ideal and prompted us to look for another provider. …
We sought out other options 18 months ago because we were dissatisfied with the limitations of iCIMS. We opted for Phenom and have been pretty happy. It is definitely a significant upgrade to iCIMS alone.
As it was 6 years ago I don't remember all of the vendors we looked at, but iCIMS Talent Cloud stood out related to ease of use, reporting, and the Onboarding product.
Lever is more user friendly, more visual, and less reporting issues. iCIMS Talent Cloud is more configurable and able to grow more candidates in a faster fashion. Lever has better support than iCIMS, which is an overall win for anyone using it. Lever is also growing their …
Overall, iCIMS offered a greater variety of features, integration options, and configurability than the competition, and offered greater value and cost savings.
These actually work. In my experience, yours does not even load on a web-browser properly. They have business professional actual listen to client-needs. In my experience, your system has to tell everyone how it needs to be done without exception. These systems were written to …
UKG Pro for the web is so user friendly. I can't imagine going back to another system that wasn't SAAS. UKG Pro is cutting edge and always offers modern optimization.
UKG Pro provides me with all the required information that is needed for doing daily offcial activities for employement total development whereas if I talk about other tools like okta - which emphasize more on monthly/quaterly/yearly commission or offical approvals . DKM is …
Well obviously we moved from Paylocity and ADP because it didn't work, but we've been with UKG when they acquired Kronos and now it's one company. And so those products together are really, really good. And that's why we use this product. It's also because we have legacy with …
My personal career, I've used Workday, ADP, and Paychex (which is just really just payroll. I think UKG, it's up there. Well UKG can't stack up to anybody
The only one that I've ever used that's similar to this is going to be a SAP program, and that's the only other program that I've used that's similar to it. ADP as well. To be honest, I didn't use all the functions with all of those. Even though I was a user, my role was …
Not an HR module, but an entire suite of offerings. We chose UKG due to the customizing that could happen, in addition to the opportunity to move forward in technology with a trusted organization.
We selected UKG because at the time it felt like it was easier to use. Now questioning as it is not as seamless or as robust as we thought. Could be our lack of knowledge, but that is the issue.
When we partnered with ICIMS in 2018, it met our needs. 8 years later, I think ICIMS can offer more. AI needs to be incorporated into its system to better service its customers. The other recommendation is that they should offer training and communicate more often with their clients. Their dashboard should also be improved to make it easier on the eyes.
I would say, well, I don't want to focus on less appropriate. I want to be well suited. I really feel like if the transparency with our count rep and then just diving in onto how to problem solve and how to troubleshoot, I think that's most important with that.
The opt-out message after the 1st text helps weed out the people who are not interested.
Having the ability to have templates/answers to frequent questions saved and ready to use makes it easier/faster to talk to multiple people.
Being able to schedule text campaigns is amazing. Every Saturday I set up my campaigns for the next week. This gives me more time to focus on other things.
UKG has an amazing support team to reach out to if assistance is needed
All add-ons of UKG Pro integrate seamlessly making it a powerful software program
UKG Pro is very configurable to meet the specific needs of companies
It is easy to use and navigate
The mobile app is loved by all employees and provides on-demand access
The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.
Offer a fully integrated reporting solution that pulls from all modules versus a separate analytics tool in each module.
Ability to use the ideas UKG Pro presents without being forced into specific modules. Ex Provide a Learning space where ANY learning platform the customer chooses plugs in, a Recruiting/Onboarding Space where ANY platform will plug in, EE Engagement, Performance, ... then the data connects to the data points within the architecture. With this model, anyone would be able to use the Career Designer versus limited to only those who have the perfect combination of products. This is just an example. Many times the products are created by UKG Pro that are amazing, then comes the "You must have A, B, C, D modules to use it" which excludes many customers and limits UKG Pro's selling potential.
At my last organization, we had what was formerly referred to as a "Global" account rep. This person had very limited amount of clients, we met on every case. They delegated our cases immediately in products outside of core to the same team member from that product. Our response time was usually less than one day. It was the best customer service I have had in 10 years as a client. Why is this model not looked at for everyone versus 3 different reps. This one person handled everything except sales. IT was beautiful. We met weekly. We never had cases go beyond a few days unless a JIRA was in play. Customer Service matters so much where many companies sell similar technology.
Org Chart - Executives would like the ability to stage movement and budget to see what the org would look like in a reorg planning. There is no ability to move, rearrange, export to different applications like PowerPoint.
We would highly likely renew iCIMS Hire because it consistently delivers strong value across our recruiting process. It streamlines workflows, improves collaboration between teams, and provides reliable reporting and insights. The system is scalable, user-friendly, and continues to evolve with new features, making it a dependable long-term solution for our hiring needs.
The only reason that I give a 9 rather than a 10 is because, while I am an influencer in the decision making process, the final decision to renew vendor relationships is by committee. If the final decision is up to me, Independent Bank would be a partner with Ultimate Software for the rest of my career.
We just love iCIMS. Our hiring managers love iCIMS. I give it a 9 because some hiring managers do not have to use it as regularly and need reminders on what to do. It really improved our experience with our ATS overall and I wouldn't want to work in any other system in my job.
It gets the job done, but not with a few deep sighs. Once you know where stuff lives, it's manageable, but the first learning curve is steep, some menus feel buried. However, it's consistent, reliable and doesn't crash on me, which counts for a lot. With a little UI glow up it could push into a 9 zone.
We never experience outages that impact our usage. I also can't remember any recent time where there has been an error within the system that has prevented us from using the application as needed on a regular basis. If there are ever any issues, iCIMS has a customer service department that is very easy to reach.
Our up time has been 100% in the 2 and half years as I recall. We have had between 5 to 10 situations where Ultimate proactively advised us that there were global system issues and provide us with updates status until the issue has been resolved. I do not recall any internal incidents from our employees about an inability to access the system of UltiPro
We can think of no dissatisfaction with our daily use of iCims, involving its response time to commands or incompatibility with any other software we presently use.
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
Before pandemic and iCIMS Talent Cloud acquisitions I would give 10 without a doubt. Unfortunately, I see a strong decrease in the support model, which seems to be mainly connected with the fact that acquired companies/tools/features need to be integrated with the platform, and knowledge of newly provided services and tools were not yet incorporated fully into the support.
The quality of UKG Support is related directly to the UKG rep. who handles the issue. In some cases you get someone who really is good at supporting the product and others may not have as much experience and it shows
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
I would say I believe iCims online training is very good. It's informative, visually appealing, and simple in explaining all the different aspects of iCims. I also really like the new candidate onboarding, and all the other training curricula you have up to be able to inform or send out to the candidate. I like you can attach a URL link for videos as well so you can really customize the training. I feel that overall, I would like to see more. Perhaps, more robust options with the training, if that's something iCims is expanding on in the future.
Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.
UltiPro made it very easy to implement. I implemented UltiPro on my own (as we were short-handed), in addition to my other duties, and was able to stay on track with our original implementation timeline. The process is laid out in a very detailed method. This was by far the most thorough and easiest implementation that I have been through
ICIMS Hire stands out as the right choice for our needs. I used to prefer Greenhouse's focus on structured interview science and feedback abilities but I selected ICIMS Hire because its unmatched configurability and robust automation allow us to manage massive, high-volume hiring needs. As a hiring manager, I put a lot of effort and thought into every screening and interview as I always want to hire the best. We need a hiring tool that allows me to focus on my interviewing and goals, and less on the admin piece. Workday is a system I have used in the past and am very lucky to not have to touch it again, so ICIMS Hire seems to be the best option at the moment. Can't wait for its AI functionalities!
These actually work. In my experience, yours does not even load on a web-browser properly. They have business professional actual listen to client-needs. In my experience, your system has to tell everyone how it needs to be done without exception. These systems were written to solve problems, your system is nothing but problems and workarounds. In my opinion, there is literally no other ERP/ payroll system I would compare with UKG Pro as it stands alone in how utterly poor it performs from day one.
iCims is currently pretty good and the best TAS for us at our stage of growth - but further improvement and enhancements will only help make it even better.
My company acquired another company, and with a UKG partner, we were able to bring them online in UKG within two months of the acquisition date.
When COVID sent us remote, we could configure custom fields to track vaccination status.
The C-suite can get custom reports done in minutes, or ours, where our previous HRIS would have taken days to accomplish, as data would have had to have been exported to Excel and then manipulated inside Excel.
UKG has allowed to go virtual paper free as both a candidate and employee.
