IFS Field Service Management vs. ServiceNow Customer Service Management
IFS Field Service Management vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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IFS Field Service Management | N/A | IFS Field Service Management (formerly Metrix) is the field service management application from Industrial and Financial Systems (IFS). It is built around features such as a contact center, dynamic scheduling, and service contract management. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
IFS Field Service Management | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
IFS Field Service Management | ServiceNow Customer Service Management | |
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Top Cons |
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IFS Field Service Management | ServiceNow Customer Service Management | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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IFS Field Service Management | ServiceNow Customer Service Management | |
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Small Businesses | Kickserv Score 9.3 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Jotform Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | ServiceNow Customer Service Management Score 7.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
IFS Field Service Management | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 7.0 (1 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
IFS Field Service Management | ServiceNow Customer Service Management | |
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Likelihood to Recommend | IFS | ServiceNow |
Pros | IFS | ServiceNow |
Cons | IFS | ServiceNow |
Usability | IFS No answers on this topic | ServiceNow |
Support Rating | IFS No answers on this topic | ServiceNow |
Alternatives Considered | IFS | ServiceNow |
Return on Investment | IFS | ServiceNow |
ScreenShots |