iSpring Suite vs. SurveyMonkey vs. Typeform

iSpring Suite gives me a platform to easily create training courses for any number of subjects, custom-designed to fit my workplace. I can include quizzes that allow me to track both the completion rate of the course and the success rate of the training. Its user-friendliness stands out and makes my role as Training Director much easier on a day-to-day basis.

SurveyMonkey is well suited for external, professional, client-facing forms and complex question types. I've tried generating forms on HubSpot, and it's not nearly as intuitive or clean-looking, and not all question types are supported (e.g. Likert scales). For quick, internal forms that don't need to be as pretty or professional, I find that Google Forms is the quickest and easiest to pull together, especially since it has a single, universal respondent link. If I wanted to embed a link in a mass email, SurveyMonkey doesn't allow multiple respondents to use the same link on my plan.

Incentivized

Typeform is definitely a leader in the online survey space and that's for a reason. Between logic mapping and the ease of use for the end user, it's a solid app. The unfortunate thing, however, is the price tag--particularly considering the protection you receive from bots. Typeform only allows a certain number of responses at certain package levels, ie: the lowest level, you get a very limited number of responses but in order to receive more responses before your survey is locked, you must upgrade. This is what ultimately lead us to cancel with them. When you post a survey on Typeform, that survey is automatically posted publicly on their website--making it widely available to bots. Typeform offers no easy form of protection like a standardized captcha that you can add to the survey in order to filter bots out. Instead, there are several "work arounds" that they advise users to do that have very limited degrees of success. A quick online search shows that Typeform knows this is clearly an issue, yet they have yet to build in a bot-prevention feature. Since their plan prices vary by number of responses, it seems that they have no incentive to limit the amount of bots filling out surveys I believe. Ultimately, we canceled because, although the app is powerful, it just seemed like their business practices were unethical in my opinion.

• Great range of images to use to show real people in the slides across the slideset because of the number of different actions they are doing
• Support is easy to access and always helpful with easy to understand advice as well as links to further knowledge
• Recording narration and editing within the iSpring Suite presentation makes it easy to use this function as a novice.

Incentivized

• Keeps identifiable information anonymous.
• Being able to close the survey at a set time without having to remember to do so.
• Takes the guess work out of response collecting.
• Makes it easy to categorize responses within the same survey. Being able to add tags to open-ended questions makes it easy for us to identify patterns in responses.
• An array of survey options and questions.
• An all around great product that meets multiple needs.
• Can have multiple collectors for the same survey to included manual input.

• The calculator tool allows you to use numerical formulas to create logic within your form for specific behavior.
• Compatible with modern web browsers for both building a form and publishing, allowing it to work and look good on any device.
• Integration with products like Zapier allow you to use it as part of a larger automation in your company.
• Visually pleasing designs with use of themes, images and video to match your branding.

• More facial expressions of the characters.
• Update independent of my prompting/box checking.
• Add details on what the customized play includes when the mouse hovers over the icon. It took a bit of time to realize that this was where we could select different layouts.

Incentivized

• I would like to have more customizable options for branding it to our hospital colors. Some survey options allow you to enter html color codes. SurveyMonkey allows you to change colors and you have to pick from selected options.
• Embedding the surveys into a webpage, like WordPress is not as seamless as other services.

Incentivized

• The pricing structure is a little steep, especially for the Pro+ plan. It would be nice if they had an a la carte option because there are some features we are paying for that we will never use.
• When creating forms, sometimes the cursor will inexplicably leave the field you are typing in and leave you with incomplete sentences.
• Even though we are paying for our use, we still have the Typeform branding on our forms, which I think should be removed once you upgrade from the basic plan.

Incentivized

I would give it 10 but I also like to try new solutions.

Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.

We have had such success with Typeform, and it has been able to exceed our expectations for the range of products it offers

Incentivized

iSpring Suite is a perfect tool overall to create contents in collaboration with colleagues. There are some difficulties though in usability but the usability is OK in total. We are fully satisfied with the customer support. There are simple online tutorials and a team of competent support colleagues. The support content is sometimes not simply accessible, you need to search for them longer.

Incentivized

It does everything a survey software should do, and it does it very well. I can't speak for how well it would work for a business that was surveying tens of thousands of people - but for a small business of 50 employees with a couple of thousand clients, it does everything it needs to do.

Incentivized

Typeform takes a little bit of getting used to. Compared to Google Forms there are a lot more parts to the software and customizing the form isn't as intuitive. I have also found that embedding it into one smaller section of a webpage seamlessly can be a little tricky. But everything can be figured out eventually and the analytics are very good.

Incentivized

still to many limitations for more complex surveys --skips, filtered questions, etc.

Great software is only exceeded by their fantastic support. Prompt responses, complete with clearly outlined steps to follow, are just the beginning. There are tremendous resources and continual webinars to challenge what we think we know about the iSpring Suite. I often use PowerPoint to lay out marketing slides, add music and narration, then publish them as an MP4 video. I can count on iSpring support to assist me when I need help.

I've never had to contact the SurveyMonkey customer care team directly, but they have a pretty good library of help articles on their website. Everything from designing and executing your survey to account and billing questions. I never had a need for further support from Survey Monkey.

Incentivized

I haven't used the support portion of Typeform, as everything was quite easy to use. I have never encountered a situation where I did not know what to do or how to fix something myself. Typeform is very easy to adopt within any organization, no matter if you understand tech or not.

Incentivized

Implementation not required.

Ultimately, I selected iSpring Suite because of the ease of use and small learning curve. I needed to be able to start creating content immediately, and after doing trial periods with iSpring as well as some of the other options, it was clear that I could be up and running the quickest with iSpring. I don't see any features that are missing for what I need, and it was also the cheapest option.

Incentivized

SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys.

Incentivized

When looking for a feature rich & flexible / customizable solution, Typeform beats out everyone. However, for specific use cases (like NPS), AskNicely is a clear winner in terms of features, but is much too expensive. Typeform is also fun to use, especially compared to Wufoo which seems so out of date

Incentivized

• The ROI on this product has been great
• It has enhance my reputation personally within the organization. This has led to other departments requesting me by name to head up eLearning development projects, even delaying their own deadlines to ensure that I am involved.
• Other than a few duds (I let some inexperienced vocal talent slip thru in the heat of multiple conflicting deadlines), learner feedback has skyrocketed over that developed before I became involved and standardized the effort on iSpring

• The speed at which we can develop, program, execute and generate actual usable results provides significant value, particularly when we need fresh numbers to illustrate a point.
• The fact that we can execute a research project so quickly means that new research is always a primary option when we're developing campaigns. That's a huge value proposition.

Incentivized

• Typeform has helped guide our Customer Success, Product, and Marketing teams in strategizing how to engage with customers better, and it has also given us a quick and easy way to do so! By collecting feedback and being able to share it across internal teams, we can coordinate our efforts to build our customers a better tool.
• Typeform has proved to be an elegant solution to one of our earlier vexing problems (previous survey tools that looked annoying, had extremely limited branding options/were not customizable, and didn't integrate well with the rest of our tool set) while not breaking the bank for us - it's a very reasonable price point and does WAY more than the previous tools we were paying just as much for.

Incentivized