The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern offering.
N/A
Pricing
Ivanti LANDESK Service Desk (discontinued)
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Ivanti LANDESK Service Desk (discontinued)
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
Additional Details
—
More Pricing Information
Community Pulse
Ivanti LANDESK Service Desk (discontinued)
Considered Both Products
Ivanti LANDESK Service Desk (discontinued)
Verified User
Manager
Chose Ivanti LANDESK Service Desk (discontinued)
I set up RT (Request Tracker), some years back. I loved its price: free! Compared to Service Desk. The email handling in RT was also better than in Service Desk, to be honest. The management of people was very good, though at the time it didn't work well with AD, and these …
I was not part of the process of deciding between vendors during the purchasing of this product. Both of these have their pros and cons, if I were to pick now it would be a hard decision. I would like to note that Ivanti Service Manager has worked great for our environment.
They only system that I can compare against Service Desk is ConnectWise. With that in mind, I definitely see that Service Desk is much easier to maintain, design and improve. The visual representation of processes does assist with seeing how it's working. However, the window …
We chose Ivanti because at the time we wanted an on-premises solution that was powerful and allow for easy customization. We are now open to a cloud model and will move our install to the cloud in the future. Overall we felt Ivanti was on par with the competition and offered a …
I would recommend this product to anyone looking for an ITSM solution. Overall the team is very easy to work with and the solution is on par with others in the market. We have no complaints about the product and we are scaling it to meet our growing needs.
They only system that I can compare against Service Desk is ConnectWise. With that in mind, I definitely see that Service Desk is much easier to maintain, design and improve. The visual representation of processes does assist with seeing how it's working. However, the window design is still severely lacking in comparison.
Our Help Desk agents have been able to streamline the incident process and we were able to create template for common types of calls like lock-outs and password resets. This has saved the help desk a ton of time and helps resolve customer issues more quickly
The change management module allowed us to completely transform our process. It is now simple and intuitive to enter a change and have it approved and worked.
The CMDB module has allowed us to begin tracking our assets in one place and seeing how they relate to each other. This is something that was not available prior and it has streamlined our organization.