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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SharpSpring (discontinued)

    Score8 out of 10
    Small Businesses (1-50 employees)
    SharpSpring was a full-funnel marketing and sales automation platform that united marketing and sales teams to launch and track targeted campaigns and personalize every interaction to engage and convert more customers and drive revenue. It was acquired by Constant Contact and sold for a time as simply Constant Contact Lead Gen & CRM, or SharpSpring by Constant Contact. This product, and the former SharpSpring have since been discontinued, and are no longer sold apart fromN/A

    Keap

    Score6.2 out of 10
    N/AKeap is a small business-focused, comprehensive sales and marketing platform which combines basic contact management, CRM, marketing automation, and e-commerce capabilities into a single, subscription-based SaaS product.

    $199

    per month

    Pricing
    SharpSpring (discontinued)Keap
    Editions & Modules
    No answers on this topic
    Pro
    $199.00
    per month
    Max
    $289.00
    per month
    Max Classic
    Contact Us
    per year
    Offerings
    Pricing Offerings
    SharpSpring (discontinued)Keap
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—All plans with 1 user and 500 contacts. The price is $30.00 for each additional user.
    More Pricing Information
    Community Pulse
    SharpSpring (discontinued)Keap
    Considered Both Products
    Discontinued Products
    Chose SharpSpring (discontinued)
    SharpSpring, for the price, is preferred over HubSpot and Pardot. I prefer SharpSpring to Infusionsoft/Keap for the ability to load media, track users and granular lead scoring.
    Incentivized
    Chose SharpSpring (discontinued)
    SharpSpring is far more powerful than Keap but it is pretty similar. There is also the agency resell value behind SharpSpring that Keap has in a smaller scale, but definitely not as in-depth.
    Incentivized
    Chose SharpSpring (discontinued)
    Before going with SharpSpring we explored both HubSpot and Infusionsoft. The agency focus from SharpSpring helped us make the decision to go with them.
    Incentivized
    Chose SharpSpring (discontinued)
    We found Infusionsoft incredibly confusing to use. SharpSprings workflow editor is much more intuitive and allowed us the flexibility that we wanted in a simple way.
    Incentivized
    Chose SharpSpring (discontinued)
    HubSpot teaches and encourages its sales force to bully you. I'm not interested in that nonsense. PLUS, HAVE YOU SEEN HOW FREAKING EXPENSIVE IT IS?!! Infusionsoft was terrific but uninteresting, and hard to manage. Marketo is hard to use. SharpSpring has a unique combination of …
    Incentivized
    Chose SharpSpring (discontinued)
    We were using Infusionsoft, but found it to be a bit complex and expensive. We became intrigued with SharpSpring mainly because of the way they do business. No contracts, just month to month, and their price is hugely competitive. To me, it seems the big-name platforms have …
    Incentivized
    Chose SharpSpring (discontinued)
    Infusionsoft and Pardot each have their strengths and weaknesses compared to SharpSpring. Overall, Infusionsoft and Pardot are more robust, while SharpSpring is more affordable. SharpSpring is much easier to use as an agency, as it's easy to learn and easy to manage multiple …
    Incentivized
    Chose SharpSpring (discontinued)
    Price, features & support trump the others for me, and over the years have not felt like I made the wrong choice. I have used it in many different industries with many unique requirements, and till now have found that it has been able to perform as expected. I will continue to …
    Incentivized
    Chose SharpSpring (discontinued)
    SharpSpring is so much simpler to use than other tools. And it does not skimp on features. They have managed to create the best of both worlds.
    Incentivized
    Chose SharpSpring (discontinued)
    SharpSpring is able to do everything that the other platforms do but at a lower price point.
    Incentivized
    Chose SharpSpring (discontinued)
    SharpSpring offers an incredible amount of functionality and visibility in one single tool, which makes our campaigns more cohesive and our efforts more efficient. The pricing is excellent and they continue to add more functionality without dramatic price increases. The ease of …
    Incentivized
    Chose SharpSpring (discontinued)
    More user-friendly and the customer service staff is great
    Incentivized
    Chose SharpSpring (discontinued)
    Cost, ease of use, dedication to agency partners, constant improvement, and communication about improvements.
    Incentivized
    Chose SharpSpring (discontinued)
    SharpSpring is a significantly more robust system. Zoho did not have any capabilities for marketing automation and was rather mediocre in a bunch of different areas. SharpSpring, on the other hand, has way more marketing automation features. However, SharpSpring's reports and …
    Incentivized
    Chose SharpSpring (discontinued)
    Sharpspring, from an ease of use perspective, is way ahead. The pricing compared to the features available also makes Sharpspring a much better prospect for us.
    Incentivized
    Chose SharpSpring (discontinued)
    I have used Hubspot, Active Campaign and Infusionsoft (confusionsoft). Sharpsping is cost-effective (which Hubspot isn't) it has a lot of functionality (Which ActiveCampaign hasnt) and it is easy to set up, use and has great support (which Infusionsoft definitely doesn't have).
    Incentivized
    Chose SharpSpring (discontinued)
    Less complicated yet full of features that matter to us. Our experience and with our clients is that they are using cumbersome software to perhaps do a simple job. They are also using software in isolation - a non-integrated CRM and have a lot of manual tasks. SharpSpring can …
    Incentivized
    Chose SharpSpring (discontinued)
    I have tested and/or used all of them. This is the most affordable yet still just as robust- if not better- than all of them. Really impressed with the software, the customer care and the technical support. All around an "A" from me.
    Incentivized
    Chose SharpSpring (discontinued)
    When we looked at different options, Infusionsoft and ActiveCampaign were on our radar. From the research we did into Infusionsoft, it was another level of confusing. As a result, we wanted something that was powerful but wasn't going to be months and months of learning. ActiveC…
    Incentivized
    Chose SharpSpring (discontinued)
    SharpSpring easily stands toe to toe with any competing product on the market. Its tools are robust and powerful. Its customer service is fast and reliable. Its price is simply unbeatable. That's why I chose SharpSpring over all the other options I researched.
    Incentivized
    Chose SharpSpring (discontinued)
    Marketo was too pricy and too much of a commitment

    Act-On didn't appear to have the support we were looking for
    Incentivized
    Chose SharpSpring (discontinued)
    Easier to use, lower price, strong feature set
    Incentivized
    Chose SharpSpring (discontinued)
    When it comes to features and functionality obviously HubSpot and Marketo are ahead of everyone. However, the cost, upfront annual payment demands and difficult learning curve involved in getting to grips with these platforms made them a non-starter for an agency of our size …
    Incentivized
    Chose SharpSpring (discontinued)
    At a fraction of the cost of HubSpot and Infusionsoft, Sharpspring has proved to be the best bang for the buck. We were able to gain access to the same functionality and customer support for a fraction of the cost of the competition.
    We love the ability to build dynamic lists, …
    Incentivized
    Thryv
    Chose Keap
    Out of all the products we use I feel like Keap is the most feature-rich and most robust with the most tools out of the gate which allowed us to customize our campaigns more than ever, this also came with added difficulty in using keap which is something most businesses need to …
    Incentivized
    Chose Keap
    As an agency, we use all of these tools for various clients. Keap is our preferred solution because it has the most customization for any business model, makes marketing automation so easy, and keeps ample customer data that can be used for marketing and sales alike. It has …
    Incentivized
    Chose Keap
    Infusionsoft is the most robust marketing automation platform that we have used. Though it is not for beginners, this is more of a strength than a weakness. We selected Infusionsoft because it is scalable and adaptable to a variety of clients. Other platforms seem to be geared …
    Incentivized
    Chose Keap
    Infusionsoft is much better than Ontraport, even though they play in the same space. The search and segmenting tools are far superior.

    For clients that don't need shopping cart functionality, I recommend Drip since it can do the same marketing automation as Infusionsoft, for …
    Incentivized
    Chose Keap
    The others are not trying to be all things to all people. The others don't pretend their solution is the end-all-be-all to save small business owners. They are not all in one and don't pretend to be, regardless of the price points, from lower to higher. We used Infusionsoft …
    Key User Insights
    Would buy again
    96%
    Would buy again
    144 Answers
    87%
    Would buy again
    74 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    143 Answers
    92%
    Delivers good value for the price
    73 Answers
    Happy with the feature set
    99%
    Happy with the feature set
    148 Answers
    87%
    Happy with the feature set
    74 Answers
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    124 Answers
    90%
    Lived up to sales and marketing promises
    66 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    125 Answers
    95%
    Implementation went as expected
    69 Answers
    Features
    SharpSpring (discontinued)Keap
    Email & Online Marketing
    Comparison of Email & Online Marketing features of SharpSpring (discontinued) and Keap
    Feature
    SharpSpring (discontinued)
    7.1
    509 Ratings
    9% below category average
    Keap
    5.9
    152 Ratings
    28% below category average
    WYSIWYG email editor9.0469 Ratings9.050 Ratings
    Dynamic content7.2452 Ratings8.947 Ratings
    Landing pages7.0441 Ratings4.0136 Ratings
    A/B testing6.0396 Ratings6.410 Ratings
    Mobile optimization8.0427 Ratings4.5126 Ratings
    Email deliverability reporting8.0497 Ratings4.5151 Ratings
    List management6.0499 Ratings4.5149 Ratings
    Triggered drip sequences6.0474 Ratings9.049 Ratings
    Lead Management
    Comparison of Lead Management features of SharpSpring (discontinued) and Keap
    Feature
    SharpSpring (discontinued)
    8.5
    498 Ratings
    15% above category average
    Keap
    5.5
    153 Ratings
    29% below category average
    Lead nurturing automation8.0485 Ratings5.0148 Ratings
    Lead scoring and grading9.0491 Ratings4.0130 Ratings
    Data quality management8.0467 Ratings4.5131 Ratings
    Automated sales alerts and tasks9.0463 Ratings5.0140 Ratings
    Automated follow-ups00 Ratings9.11 Ratings
    Campaign Management
    Comparison of Campaign Management features of SharpSpring (discontinued) and Keap
    Feature
    SharpSpring (discontinued)
    7.6
    400 Ratings
    5% above category average
    Keap
    8.0
    90 Ratings
    10% above category average
    Calendaring8.1338 Ratings9.089 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of SharpSpring (discontinued) and Keap
    Feature
    SharpSpring (discontinued)
    3.7
    495 Ratings
    59% below category average
    Keap
    6.4
    150 Ratings
    6% below category average
    Dashboards4.0487 Ratings7.255 Ratings
    Standard reports4.0487 Ratings4.0146 Ratings
    Custom reports3.0448 Ratings8.0137 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of SharpSpring (discontinued) and Keap
    Feature
    SharpSpring (discontinued)
    7.8
    467 Ratings
    6% above category average
    Keap
    5.7
    144 Ratings
    25% below category average
    API8.0365 Ratings8.0127 Ratings
    Role-based workflow & approvals8.0403 Ratings4.5110 Ratings
    Customizability8.6439 Ratings5.0140 Ratings
    Third-party software integrations00 Ratings7.31 Ratings
    Mobile app for sales & marketing automation00 Ratings5.51 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of SharpSpring (discontinued) and Keap
    Feature
    SharpSpring (discontinued)
    -
    Ratings
    Keap
    7.7
    29 Ratings
    7% below category average
    Task management00 Ratings8.820 Ratings
    Billing and invoicing management00 Ratings7.416 Ratings
    Reporting00 Ratings7.127 Ratings
    Automated CRM activity logging00 Ratings6.41 Ratings
    Sales pipeline management00 Ratings9.11 Ratings
    Best Alternatives
    SharpSpring (discontinued)Keap
    Small Businesses
    BenchmarkONE
    Score8 out of 10
    SharpSpring (discontinued)
    Score8 out of 10
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SharpSpring (discontinued)Keap
    Likelihood to Recommend
    8.0
    (523 ratings)
    5.2
    (210 ratings)
    Likelihood to Renew
    8.1
    (32 ratings)
    9.0
    (40 ratings)
    Usability
    8.0
    (71 ratings)
    5.2
    (28 ratings)
    Availability
    7.8
    (2 ratings)
    9.1
    (6 ratings)
    Performance
    3.2
    (2 ratings)
    9.1
    (6 ratings)
    Support Rating
    8.9
    (71 ratings)
    9.0
    (26 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (6 ratings)
    Online Training
    4.5
    (2 ratings)
    8.6
    (7 ratings)
    Implementation Rating
    6.5
    (10 ratings)
    8.0
    (8 ratings)
    Configurability
    4.5
    (1 ratings)
    2.0
    (1 ratings)
    Ease of integration
    4.5
    (2 ratings)
    1.0
    (1 ratings)
    Product Scalability
    2.9
    (2 ratings)
    9.1
    (3 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    6.0
    (1 ratings)
    Vendor pre-sale
    1.0
    (1 ratings)
    1.0
    (1 ratings)
    User Testimonials
    SharpSpring (discontinued)Keap
    Likelihood to Recommend
    Discontinued Products
    SharpSpring is great for creating and tracking campaigns that span multiple channels. With the Salesforce integration, we are able to keep our Sales team focused inside Salesforce without them needing to learn a new tool. Our Marketing team uses SharpSpring to nurture leads before handing them off to the Sales team. Though the features are available, SharpSpring would not be suitable for social media management or blogs; our third-party tools do a better job at that.
    Incentivized
    Read full review
    Thryv
    Keap is very good at contact management and automation creation but weaker at email campaign creation. I was particularly interested in a function where when manually entering a new contact, you are then able to email that contact using a premade HTML template. It will currently not do this. There is a workaround, but it is unnecessarily ponderous.
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • Their Emailers are very easy to construct and user-friendly. It takes your Newsletter and sales emails to the next level, especially with the action groups and trigger functionalities.
    • The life of the lead functionality allows you to see when leads get warmer, so you know when to send them what. Helps improve conversions.
    Read full review
    Thryv
    • Pricing: Keap Max Classic (formerly Infusionsoft) is affordable for nonprofits and small businesses and includes all the automation features we need!
    • Customer Support: Our onboarding and success coaches have been so helpful, taking into account some unique processes we have and finding solutions.
    • Updates: Keap is constantly providing more and better solutions!
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • The landing page builder is a bit hard to use. Doesn’t have much flexibility.
    • Sometimes confusing between types of workflows to use. Opportunity versus visual.
    • If you imported contacts that weren’t formatted correctly. It is hard to delete a bull amount. Need to type DELETE for each one manually. No bull options to make changes.
    Incentivized
    Read full review
    Thryv
    • More articles and videos on how to use the various functions of Keap
    • Having representatives designated to certain regions or companies for a point of contact when help is needed
    • More options when building the emails. While the click and drop options can be a plus, they can also be negative because you are limited to image and text sizing and positions
    Read full review
    Likelihood to Renew
    Discontinued Products
    We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
    Incentivized
    Read full review
    Thryv
    We have invested a lot into Infusionsoft and are using it to automate our processes and marketing. Changing CRMs would have a HUGE cost for us and based on our evaluations, the grass isn't greener elsewhere. Infusiosoft fits most of our needs and is slowly getting better each year. Their support is great and we will continue to use them until something much better comes around or our company outgrows a small business CRM.
    Read full review
    Usability
    Discontinued Products
    This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
    Incentivized
    Read full review
    Thryv
    You do need to spend some time on-boarding and implementing the software in order to have full functionality. We were lucky - we had colleagues at the university with experience with Keap and then hired an intern familiar with the software to get us set up and ready to use it. We've had some functionality issues with it along the way and that has frustrated myself and the other uses in our department.
    Incentivized
    Read full review
    Reliability and Availability
    Discontinued Products
    No answers on this topic
    Thryv
    There have been few outages since we became a customer, and when they have technical issues they are typically resolved rapidly.
    Read full review
    Performance
    Discontinued Products
    No answers on this topic
    Thryv
    OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
    Read full review
    Support Rating
    Discontinued Products
    The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
    Incentivized
    Read full review
    Thryv
    Generally, very responsive support for even our more complicated issues. We do have some open issues that we need resolutions on and that I understand are complicated and will take longer to resolve but the open issues are significantly impacting to our business.
    Incentivized
    Read full review
    In-Person Training
    Discontinued Products
    No answers on this topic
    Thryv
    I have been to a number of in-person training sessions over the years with Keap and all of them have been FANTASTIC. They really put a lot of time and effort into these sessions. Staff and facilitators go out of their way to ensure that participants are getting what they need.
    Incentivized
    Read full review
    Online Training
    Discontinued Products
    No answers on this topic
    Thryv
    The results of training online are often based on how people learn. The training was great but with feature updates, you just have to get in there sometimes and do it! The training definitely lays a firm enough foundation for you to be successful even if its can't be updated with every feature update.
    Read full review
    Implementation Rating
    Discontinued Products
    Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
    Incentivized
    Read full review
    Thryv
    Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.
    Read full review
    Alternatives Considered
    Discontinued Products
    We use different CRMs for different clients, mostly due to budget and other requirements. SharpSpring from Constant Contact is in the middle, price-wise, but is slightly more user-friendly than ActiveCampaign when it comes to certain things, such as drip campaigns and workflows. Though the price can be prohibitive to some clients, it is extremely robust. I definitely prefer the list-building, the ability to send smart emails and the WYSIWYG editor.
    Incentivized
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    Thryv
    Keap is fast. The learning curve is shorter and they have an academy for learning with videos quite extensive that explain a lot of different scenarios, specially when you need to customize scenarios of automations and segments. Is cheaper if you consider that this services CRM + Mailing don´t come often in one package and the realiability to send mails is quite good.
    Incentivized
    Read full review
    Scalability
    Discontinued Products
    No answers on this topic
    Thryv
    You get a lot of features included, but you don't need to use them all at once to start seeing an effect. When you are ready to use them, they are there. It also scales without costing too much money.
    Read full review
    Return on Investment
    Discontinued Products
    • Streamlined Processes - sales and marketing are now all in the same place.
    • Reduced Number of Platforms/Tools - CRM/lead management, email, automation, landing pages, forms, etc are all in the same place rather than using multiple tools.
    • Time-saving - sales pipeline is very easy to use for sales. For marketing, we have dozens of workflows that eliminate much of our manual processes from the past.
    • Return on Investment - We're more focused on moving the building the business than ever before because SharpSpring has simplified so many of our business operations and we're seeing massive results!
    • Lead generation - Up SIGNIFICANTLY (between 3x & 4x) since setting up SharpSpring.
    Read full review
    Thryv
    • Automation has allowed us to be more engaged and invested in our customers by reminding us about birthdays and other important events in their lives so that we can celebrate with them.
    • We lacked the manpower to sell and distribute orders online before setting up the payments and automation features. We now collect $5k+ a week in lost sales through online ordering.
    • List cleaning functionality and engagment settings have allowed us to run a 40-50% email open rate that allows us to create an engaged community around local events and opportunities as well as sales and special offerings.
    Incentivized
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    ScreenShots

    Keap Screenshots

    Screenshot of a Keap invoiceProduct screenshotScreenshot of the entire sales pipeline displayed in one view.