Kibana vs. ServicePilot ISM

Kibana integrates seamlessly with Elastic Search which gives us access to parse and analyze data generated from our systems in order to make decisions. Also, Kibana helps us create insightful reports and dashboards that give us insights into the end-users usage on the system and helps us find the root cause of issues as well.

Incentivized

• Fast searches with powerful index.
• Beautiful data visualizations.
• Real-time observability.

Incentivized

• Some performance issues with large datasets.
• Linking to dashboards makes extremely long urls.
• Lack of reports.

Incentivized

We did not use the official Kibana support. Documentation was easy enough to follow.

Incentivized

Kibana has a better usability experience, the core features I was using existed in all of them. I liked more in Kibana how you can easily create dashboards, charts, and reports without the need to be a tech person.

Incentivized

• Issues that affect checkout experiences for customers are able to be prioritized and solved quickly.
• We are able to more efficiently use resources due to the automation of reporting alerts. Decreasing employee resources needed.
• Visualization allows us to quickly share issues and explain to coworkers in order to escalate issues that can cost our bottom line.

Incentivized