Leapfile Managed File Transfer vs. OpenText SendSecure

We replaced ShareFile, that we had used for 7 years, due to a cost increase. LeapFile appeared to provide the exact same solution for a better price. However, the headaches we are experiencing with the product are costing us valuable time, money and frustration, both among our staff and between our clients.

It is super easy to use any time we have a need to send something encrypted. It is great, because if we have a client that needs to send us something, we can send that person a link and they are able to use that to send us a protected file.

Incentivized

• There are 3 ways to use LeapFile: the desktop app, the web app, the Outlook plugin

• It is very user-friendly even for users that are not particularly tech-savvy.
• The integration into Outlook makes it so convenient to use.
• Gaining access to the portal is easy as well, so if you are away from your workstation, you can still send things securely.

Incentivized

• The interface is almost all text-based with minimal graphics. Because of that it can be difficult for our employees and our clients to quickly decide what action to take to complete their downloads.
• We have found the admin controls to not work consistently, causing lots of headaches.
• Some emails sent via the Outlook plugin will cause formatted text to look extremely confusing on the download page that a client must view in order to take an action to retrieve their files. The text shows all the HTML code wrapped around it.
• Uploads web page will tend to hold a cookie that "remembers" an expired link, causing our clients to receive an error.

• Only compatible with Outlook 2010 or newer.
• Only compatible with Windows OS.
• No other complaints so far.

Incentivized

Similar functionality but LeapFile has a lower cost and a more basic interface. ShareFile was infinitely easier to use for both our employees and clients

None. We were not able to email securely.

Incentivized

• Too much time spent on addressing individual client issues while attempting to send or retrieve files.
• Too much time spent on testing and troubleshooting our employees' issues while attempting to send or retrieve files.

• It allowed us to become HIPAA compliant with email.
• It integrates seamlessly into our current email interface.
• Support we have received has been excellent. Always timely.

Incentivized