| Product | Rating | Most Used By | Product Summary | Starting Price |
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 LogMeIn Pro | Score8.9 out of 10 | N/A | LogMeIn Pro is a remote access solution for individuals and small businesses that need to connect to Windows and Mac computers from any location. The platform provides remote desktop access through browsers, desktop applications, and mobile devices. The platform supports remote desktop access via browser, desktop application, and mobile devices. Key features include file transfer, remote printing, multi-monitor display, screen sharing, and 256-bit AES encryption. | $30 per month |
 RemotePC | Score9.1 out of 10 | N/A | RemotePC is a remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to remote computers to work from home or anywhere. RemotePC lets the user access remote computers directly via the web, with no software installation required. Includes plans for consumers, small businesses, and large enterprises. IT Technicians can take advantage of RemotePC HelpDesk to connect… | $29.50 per year |
 TeamViewer | Score8.6 out of 10 | N/A | Teamviewer offers secure remote access, IT support and device management on a scalable platform. It speeds up problem resolution, reduces downtime and enhances control through automation, unattended access and complete visibility of every device and location. | $299 per year |
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| Additional Details | All plans are billed annually. | RemotePC offers regular first year discounts for all plans. | — | |||||||||||||||||||||
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| LogMeIn Pro | RemotePC | TeamViewer | |
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| Considered Multiple Products | Chose LogMeIn Pro LogMeIn Pro, unlike their other competitors, has the fastest connection to a remote desktop connection and the bandwidth is always reliable (the connections have not dropped for the most part) which gives us the ability to complete tasks on time or ahead of time. Moreover, … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose RemotePC Although TeamViewer stands as the top product for remote support, the same goes for its pricing. A small business like ours wouldn't be able to afford software like TeamViewer and we would never be using most of its features. On the other end, Splashtop is an affordable option, … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose RemotePC no longer usable for private or voluntary use Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose RemotePC Its just easy to use and does exactly what is advertised. There is nothing complicated about it. If you need access to your home PC from anywhere in the world on a computer with a browser or a smart phone, you now have it for a super low price. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose RemotePC Easy to setup in more complex and multi OS environment Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose RemotePC I think RemotePC is cost-effective, has excellent performance and responsiveness, and is user-friendly. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose RemotePC As I mentioned earlier all the above products had difficulty working with Apple Operating Systems. Difficult to set the optimum security settings. Problems arose every time an OS update occurred. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose RemotePC RemotePC provides comprehensive features and secure reliable connections at value pricing for our fixed remote admin needs. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose RemotePC Just as good and much less expensive. Has all the features as the others have and I have no complaints so far. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose RemotePC Incentivized Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose TeamViewer TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer Used LogMeIn Pro at times, but I kinda have more inclination towards TeamViewer as it presents a lot more useful features with a good level of support comparatively. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer In the various tests we conducted for about a month with ten users with different roles and responsibilities, TeamViewer scored best in all parameters of our evaluation matrix. Cost/benefit and ease of use were the highest rated. All applications suffer a lot in Internet … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer Easier access faster than some of the others. We love the mobile feature where you can use the app to connect when on the road. Also it has the ability to access cell phones as well, which many times helps us help a client with their iphones. Great feature. There have been … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer TeamViewer is a bit simpler to use, and just as secure as the other options we reviewed. The price is a little higher, and maybe one day that could be a factor, but for now while it helps us keep our day going in the event of an IT crisis, that price is the least concerning … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer its easier to use, easier to management laptops and other devices, etc Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer I miss LogMeIn, we never had one issue with it in over 4 years of use. Our company switched to TeamViewer in the beginning of the pandemic, likely to save money. It is clear to me that TeamViewer is cheaper because the quality from LogMeIn to TV is a big difference. It doesn't … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer TeamViewer is easier to implement, easier to use and has a vast feature set. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer When I tried LogMeIn and VNC, I discovered that TeamViewer was more reliable, quicker to set up, and more consistent in terms of connection stability and reliability. All in all, it is a more cost-effective and efficient solution that can be deployed without the need to open … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer I have used LogMeIn and versions of VNC in the past, but I found that TeamViewer is more stable, easier to implement, and provides consistent connectivity. Overall it is cost-effective and a more efficient product that can be implemented without the need to open firewall ports … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer LogMeIn is very complete software but it is very expensive. For normal needs I prefer TeamViewer Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer LogMeIn was clunky the way we were using it and did not integrate into current systems such as intune and JAMF. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Along with TeamViewer we tested LogMeIn and RemotePC. In our environment we found LogMeIn offers a poorer user experience with more lag in the remote sessions in several circumstances, which was not the case with TeamViewer. We also tested RemotePC. RemotePC is a fair tool, … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer We really considered LogMeIn, as we have used some old versions in the past and it was good. But we consider that TeamViewer had a better opportunity for helping us. It has a lot of work, so we prefer it at the end compare to LogMeIn. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |||
| Would buy again | |||
86% Would buy again 12 Answers | 94% Would buy again 32 Answers | 88% Would buy again 377 Answers | |
| Delivers good value for the price | |||
92% Delivers good value for the price 12 Answers | 97% Delivers good value for the price 31 Answers | 88% Delivers good value for the price 348 Answers | |
| Happy with the feature set | |||
86% Happy with the feature set 12 Answers | 94% Happy with the feature set 32 Answers | 96% Happy with the feature set 411 Answers | |
| Lived up to sales and marketing promises | |||
100% Lived up to sales and marketing promises 9 Answers | 93% Lived up to sales and marketing promises 27 Answers | 91% Lived up to sales and marketing promises 283 Answers | |
| Implementation went as expected | |||
100% Implementation went as expected 11 Answers | 97% Implementation went as expected 32 Answers | 97% Implementation went as expected 351 Answers | |
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| Small Businesses |  N-able Take Control Score7.2 out of 10 | N-able Take Control Score7.2 out of 10 |  LogMeIn Rescue Score8.2 out of 10 |
| Medium-sized Companies |  Remote Desktop Manager Score9.6 out of 10 | Remote Desktop Manager Score9.6 out of 10 |  BeyondTrust Remote Support Score8.6 out of 10 |
| Enterprises |  BeyondTrust Privileged Remote Access Score9.1 out of 10 | BeyondTrust Privileged Remote Access Score9.1 out of 10 | BeyondTrust Remote Support Score8.6 out of 10 |
| All Alternatives | View all alternatives | View all alternatives | View all alternatives |
| LogMeIn Pro | RemotePC | TeamViewer | |
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| Likelihood to Recommend | 9.9 | 10.0 | 8.8 |
| Likelihood to Renew | 10.0 | 9.0 | 8.1 |
| Usability | 9.8 | 9.6 | 9.0 |
| Availability | 10.0 | - | 9.1 |
| Performance | 9.0 | - | 9.1 |
| Support Rating | 10.0 | - | 9.2 |
| In-Person Training | - | - | 9.1 |
| Online Training | - | - | 9.1 |
| Implementation Rating | 10.0 | - | 8.7 |
| Configurability | 8.0 | - | 8.4 |
| Ease of integration | - | - | 9.1 |
| Product Scalability | 5.0 | - | 9.1 |
| Vendor post-sale | - | - | 8.9 |
| Vendor pre-sale | - | - | 9.1 |
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