Maestro vs. Pingboard

Maestro is great for managing my membership and is terrific with reservations. At this time I am not sure if there is any scenario where it is less appropriate. I guess it doesn't work well as an interface for a golf shop, for tee times, etc. And, any golf product we get doesn't speak well with Maestro, so maybe golf. But, they may have a solution for that too.

Incentivized

Pingboard is very much suitable for new employees to understand the organizational structure and who is handling what. This gives them the freedom to approach the right person for any work and it saves a lot of time. Also, the platform is very much convenient and secure which allows us to share it across members

Incentivized

• Easy progress reports using a type of "mail merge" built in template
• Reports tab is a nice feature
• Seems fairly stable and reliable

Incentivized

• Illustrated org chart.
• search for individuals, understand where they fall in the org.
• Find individual's details - role, email, boss, direct reports.

Incentivized

• Guest Names - I do have some difficulty with guest names. Many people want two names on their member profile. When I use Schmoe, Joe And Jane, it capitalizes the A in and. If I use the ampersand I have issues with the name processing. So, just one primary member and no ampersand.
• Creating New Folios - For some reason it is very easy to create a new folio under a member account and you have to finish creating it before you can back out of it. I have done that a few times but not a huge deal.
• Access Levels - Is there an easy to follow list of access levels and what they include? I guess I should ask Maestro this. Maybe not an issue...

Incentivized

• There can be a featured with which we can track an employees performance
• 1:1 meetings is buggy and can be drastically improved
• More integrations with meeting and peer review software is needed

Incentivized

Maestro is what we are comfortable with and probably what we'll stay with, but it can be slow at times and lacks certain functionalities

Incentivized

I love Maestro support! They are always available or get back to you quickly. The employees that work at Maestro must get treated well because they are always positive and patient on the phone with me. And, even though I am not great with technology they always help me find a solution.

Incentivized

Maestro is the first lodging software I have reviewed. I do not have much other experience with lodging software so I am unable to compare. I do really like that Maestro has the support we need in an ever challenging customer service world. Thanks for being a great tool for our resort!

Incentivized

I have not utilized other solutions.

Incentivized

• Maestro allows me to log all communication with families, eliminating any question as to when I reached out
• Maestro is a huge time saver with sending progress reports
• Maestro lacks customization that would make teachers more efficient

Incentivized

• A lot of time is saved to make new employees know about the organizational structure
• We get a single place to access all information
• 20% improvement in employee onboarding speed

Incentivized